Lexus Monterey Peninsula

I rarely write reviews, but my recent experience with Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Lexus of Monterey Peninsula service department was so disappointing that I feel compelled to share. I was treated very poorly by the service manager Victor whose Behavior was unprofessional and dismissive from the start instead of trying to resolve my issue the manager was rude and patient and made me feel as though my concerns didn't matter Good customer service is about respect and accountability obviously that was lacking here what should have been a simple and straightforward interaction turned into a frustrating ordeal due to the manager's attitude and in willingness to help. I expected much better from a company that claims to Value its customers. I sincerely hope management takes this feedback seriously and addresses the way customers and myself were treated by the service manager Victor. Until then I cannot recommend this place to anyone looking for respectful and Professional Service. More

Always great service in a positive clean environment. Have been coming here for years. My wife's 2016 RCF is in perfect condition due to their technicians. Have been coming here for years. My wife's 2016 RCF is in perfect condition due to their technicians. More

Wonderful service, friendly service advisors, efficient service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home o service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home or work. Also, top marks for their free lattes, cappuccinos, and free snack options. More

I purchased my Lexus at this dealership 20 years ago and they provide the recommended services for my car. They are friendly and I am impressed with their advisors. Bret makes sure I am completely satisf they provide the recommended services for my car. They are friendly and I am impressed with their advisors. Bret makes sure I am completely satisfied and is open to addressing any of my questions or concerns. Thank you for your excellent customer service! More

My wife and I were very impressed with the level of services rendered to us, particularly Tommy’s kindness, patience and consideration of our needs. When we had questions, he replied immediately. Shoul services rendered to us, particularly Tommy’s kindness, patience and consideration of our needs. When we had questions, he replied immediately. Should you have any questions regarding Tommy’s service to us, feel free to contact us. Thank you, Arnold &Susan Oliviera More

I have trust the dealership in all they do. Thanks That's all I can say. Thanks That's all I can say. More

Very smooth process and easy in and out with loaner car. Same upon pick up when service was complete. Same upon pick up when service was complete. More

I always receive excellent service at LMP. I worked with Bret and he was great. I worked with Bret and he was great. More

Cars are great but the customer service is an absolute fail. The only thing the business/finance team did well was deposit the check. Paperwork was incorrect and late or never sent. 10 unreturned phone ca fail. The only thing the business/finance team did well was deposit the check. Paperwork was incorrect and late or never sent. 10 unreturned phone calls and counting. The sales manager and GM won’t even return a call. Do yourself a favor and buy that beautiful Lexus somewhere else! More

Leased vehicles many, many times and Lexus Monterey got us a deal that I have not seen in a while. Great deal! Staff was friendly and efficient. I drive a hard bargain and this dealership did not disappoin us a deal that I have not seen in a while. Great deal! Staff was friendly and efficient. I drive a hard bargain and this dealership did not disappoint. More