Lexus Monterey Peninsula - Service Center

They took my car in early and were very prompt. Tommy gave me a clear estimate and they finished the job at a lower cost. Very good service as always. Tommy gave me a clear estimate and they finished the job at a lower cost. Very good service as always. More

Appreciated the service job being completed in one day so it was ready for me to drive out of town the next day. Both my husband and I liked watching the service review video. We could see the dirty filter it was ready for me to drive out of town the next day. Both my husband and I liked watching the service review video. We could see the dirty filters that needed to be replaced and the reading showing we needed a new battery, More

A real mixed bag. I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. T I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. The service rep was cordial and knowledgeable. Great guy. I asked to have the front and rear seat and steering wheel heaters to be turned off but they still come on even at 70 degrees. I have to turn them off manually each time I drive. And, of course, I still get "check the rear seat" notice every day. Nothing there. Finally, when I got home the side mirrors wouldn't close. I called the dealership and was told to bring the car in. I drove from Carmel Valley only to be told that I just have to touch the button on the door panel. Couldn't they have told me that over the phone? I've purchased 5 new Lexus vehicles from this dealership and will continue to do so. I just wish the Service Department was a tad more attentive. More

The service was able to accommodate me in getting the executive Lexus serviced in a timely manner. Cudos to the mechanic and Austin the service advisor. executive Lexus serviced in a timely manner. Cudos to the mechanic and Austin the service advisor. More

Great service and great follow up When my Lexus is ready. The parts department is also very helpful When I need to get supplies. ready. The parts department is also very helpful When I need to get supplies. More

Very pleasant experience. A little different from the previous years but every one was pleasant and professional. I bought my car there in 2005 and they used to offer a loaner A little different from the previous years but every one was pleasant and professional. I bought my car there in 2005 and they used to offer a loaner car when the maintenance was going to be lengthy but no offer of a loaner. Overall, I was satisfied with their service. More

Great service rep! Job was completed in record time. Only gripe: Cost of a simple maintenance service was ridiculously high! Job was completed in record time. Only gripe: Cost of a simple maintenance service was ridiculously high! More

I waited for my vehicle and was pleasantly surprised when it was ready 45 minutes early. Video of inspection process is a big plus. Staff are friendly and very helpful. Many thanks. it was ready 45 minutes early. Video of inspection process is a big plus. Staff are friendly and very helpful. Many thanks. More

Bill for 50k maintenance came to ~$2800. Way too high tho new battery added to cost. Way too high tho new battery added to cost. More

Great service, good communication and documentation. Got a ride home and back. Very polite and professional. Got a ride home and back. Very polite and professional. More