My Review Of Lexus Of Clearwater:
***BOTTOM LINE*** Salesman used iPhone Autotrader App trick to try to trick me into thinking the car I was interested in buying was the best priced within 300 miles. He sorted search results into "nearest to furthest" and claimed they were sorted "price lowest to highest." Could get away with this with some people, but not me, and hopefully not you!!
My experience was fine at first, but then began the negotiation. We were discussing the offer Lexus of Clearwater was giving me for my trade-in, and the price of the used ES350 I wanted to purchase. I had done my homework and knew exactly what I wanted, the prices of comps in the area, etc. I also knew what my trade-in was worth, and they came back to me with a number lower than I deemed acceptable, so I asked Steve to get closer to the number I had in mind. However, when we were discussing the price of the ES350 I wanted to purchase, he pulled out his phone and logged on to his Autotrader App. He said he did a search on Autotrader on ES350's within a 300 mile radius, and that the one I was looking at was the best price, hence it was at the top of the list. I looked at, thought that was great, and we moved on. He then went back to the other room to see if they would come up on the trade-in value of my vehicle. While he was gone, I realized that something wasn't right about what he showed me on his phone, because I had seen several other ES350's in the area that were less expensive. So I did a similar search and there were approximately eight vehicles that were less expensive than the one on his lot, yet he was leading me to believe his was the cheapest within 300 miles. I then realized that he sorted his search results to show vehicles nearest to furthest, not priced lowest to highest. He deliberately did this to act like his vehicle was priced the best within 300 miles. When he came back I asked him to show me the Autotrader App again and his search, which he had no problem doing, but then I called him out on his lie, which he did not like. I showed him that when he sorts his search results to lowest to highest price, his vehicle is no longer at the top of the list. He then asked if the vehicles that were ahead of his had the same options, and I said yes, of course, it is still your same search, just sorted differently. He started to back-up on his claim because he knew he was caught. I asked him what he was trying to do, and why he was lying. He then told me I was being confrontational. Well of course I'm going to confront someone who is lying to me. I pointed out that there was a similar vehicle, with only a few thousand more miles that was $4,000 less than his, and his exact words were, "well then I advise you go buy that vehicle!" The words of someone who was embarassed about being caught in a lie and wanted to get out of the situation. So I walked out and immediately called the sales manager Sayid. He apologized and asked me to come back, but by this time I was already too far out and too angry. I told him I may come back and he said he and another sales person will deal with me personally. I don't know if I want to go back at this point.
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