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Lexus Of Orland

Orland Park, IL

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2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

May 04, 2021

We were pleased with your friendliness and steadiness if the process. Not sure about the wheel well trim that needs work on. Wish we didn't have to drive so far. More

by vjsines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammie Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bannos
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May 04, 2021 -

Lexus Of Orland responded

Thank you for taking the time to leave us this review and feedback. I would like to ensure we clear up any confusion about your wheel well trim, so please don't hesitate to give me a call. Thank you, Kevin Martin - General Sales Manager - 708-614-8700 ext 262

May 01, 2021

Bob was great too! Good experience all around. Would recommend to my friends who may be shopping. I’ve run out of words now so I’m gonna sign out. More

by bmcdvi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Okreglak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ziad Altamimi
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May 03, 2021 -

Lexus Of Orland responded

Thanks for posting about your experience! We're thrilled to hear that our Lexus of Orland team made the right impression and provided you with excellent service!

May 01, 2021

Sammy Mike and Jimmy are a group of gentlemen that will go the extra mile to do anything possible to find what you’re looking for and do anything to make sure you drive away happy and completely satisfied More

by Jsma4honor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammie Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bannos, Jimmy McColgan
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May 03, 2021 -

Lexus Of Orland responded

Thank you for taking the time to leave us a review! Sammie, Mike, and Jimmy are all excellent members of our team at Lexus of Orland, and we will certainly let them know that you appreciate their help. We are proud that we earned your business, and we look forward to your next visit!

April 30, 2021

Purchased a used vehicle from Lexus dealership. I specifically asked if brakes were checked. 3 weeks later the car is in the shop needing complete brakes and rotors. The car had newer pads but never More

by mzobel.mz
Recommend Dealer
No
Employees Worked With
Aiman Hamdan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy McColgan, Ziad Altamimi
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May 20, 2021 -

Lexus Of Orland responded

I very sorry for the frustration with your vehicle's brakes and I understand that this is a disappointing situation. We strive to be transparent in all aspects of our business and I promise you that we would never intend to mislead a customer regarding their vehicle's condition. The vehicle was checked prior to the sale and the brakes did pass the inspection with no apparent issues. I would appreciate an opportunity to speak with you directly about this so that we can properly address the situation. Would you be open to giving me a call at 708-614-8700 ext 205? Thank you, Bobby Vittorio - Used Car Manager

April 30, 2021

A well organized and extremely knowledgeable service and sales staff. They made my recent new lease of a new ES 350 a wonderful experience. I was very pleased with the entire experience. More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Merx, Mike Bannos, Jimmy McColgan
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Apr 30, 2021 -

Lexus Of Orland responded

Phil - Thank you so much for choosing Lexus of Orland for your new lease! We are delighted to hear that you had a positive experience and truly appreciate you taking time to share this feedback. Enjoy your new Lexus ES 350!

April 30, 2021

Everything was top notch. Great experience. Lorenzo was the best!!! His knowledge of all things about the SUV I purchased was excellent. He’s a great salesperson. More

by rita_t
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bannos, Lorenzo Lowery
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Apr 30, 2021 -

Lexus Of Orland responded

Thank you for taking the time to leave us a review! We are pleased to hear that Lorenzo and our team took good care of you at Lexus of Orland, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased SUV!

April 29, 2021

The best service, shortest amount of time I've ever spent in a dealership. Mike & Sammy are a pleasure to work with, especially when you are a repeat client & have built a relationship. More

by aksp06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammie Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Martin, Mike Bannos
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Apr 29, 2021 -

Lexus Of Orland responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Orland, and we will certainly let Mike and Sammy know that you appreciate their help. We look forward to your next visit!

April 29, 2021

Mr. Julien Boss very courteous ,respectable, I enjoyed my day and he was a man of his Word, I was out in 2 his. A A+. Thank You. More

by Marycannon1412@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jien Boss
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Apr 29, 2021 -

Lexus Of Orland responded

Mary, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Orland, and we will certainly let Julien know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 28, 2021

The sales process was easy and my sales consultant was excellent. Even with low inventory I was able to get my car with the exact options I was looking for. More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Okreglak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Kowalis, Mariea Bojan, Ziad Altamimi
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Apr 28, 2021 -

Lexus Of Orland responded

Pam - We're pleased you were able to find your perfect car with us! All of us at Lexus of Orland look forward to your next visit! Thank you for your kind review.

April 28, 2021

Marek did an amazing job, he is very kind and friendly. Since this was my very first time buying a car Marek walked me through the process explaining everything from features of the car to working out our More

by tatry0427
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Okreglak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bannos, Chris Kowalis
Report | Print
Apr 28, 2021 -

Lexus Of Orland responded

Thank you for the kind review and for trusting our team here at Lexus of Orland with your first ever car purchase! We're so happy to hear that Marek made the sales process a breeze and connected with you on a human level - we're committed to treating our customers like family and providing the best possible buying experience. We hope to see you again in the future!

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