Personally, I have been treated exceptional well at the Lexus Dealerships in Westmont and Schaumburg. I also felt no need to deviate from my buying experiences with either dealer. My expectations for Lexus of Orland were to be equal at best. Overall, the dealership met all my requests and then some.
I contacted Kevin Martin randomly to see if they still had a 2013 RX 450H I noticed on their website available. After a short negotiation over the phone, he realized I was serious and I realize he was serious about working something out. I feel he was very straight forward, professional, and polite. He was the facilitator and turned me over to his staff.
On short notice, I arrived 1 hour before closing with my immediate family. The first night the vehicle was sitting in the show room and the battery was dead from being indoor and stationary for many days. The dealership had approximately 5-6 staff working diligently to start the vehicle, remove it from the show room, fuel it up, recharge the battery, and prepare it for my test drive. At no time was I rushed due to closing.
After a thorough test drive my wife had a concern about the seat. I was assured by Jim Boulos the seat would be addressed. Realistic, I found it hard to believe my wife’s request could or would be met. Kevin also insisted he keeps the vehicle overnight in order to have it inspected by his mechanic the next day to assure the battery is in good operating condition. In the meantime, for my troubles Lexus of Orland provided a courtesy car for me to drive home that evening. The courtesy car helped us return to the dealership and pick up only a single vehicle instead of traveling with two.
All this unfolded within the final hour of closing the dealership. Meanwhile, my daughter ran through the dealership playing with the cars. The other salesmen present helped to accommodate my extended family, who were also present and arrived later in the evening, as I handled business. The other salesman included Peter Mangano and Mike Sabatino. They were both very friendly and helpful in the process.
The following afternoon I was contacted by Jim stating the seat had been addressed and the battery was in good operating condition. He guided me through filling out the credit application in advance as it would save paperwork and time. I arrived again the second day 1 hour before closing. Jim assisted in the obtaining a copy of my insurance card. He also introduced me to the vehicle’s features and help transfer my belongings from the courtesy car to the new vehicle. The courtesy car was stuffed full of belongings for a 2 day trip. Paperwork was simple signatures. I also feel unlike many other dealerships, the Lexus salesman in general know their product very well. Jim knew his product well. He neatly organized all my paperwork and prepared me for the finance department.
I believe the finance gentleman’s name may have been Chris. He was very polite, courteous, and personable. It also my understanding that he was third generation in the business. You could feel the pride he expressed in the compassion of carrying on the family business. My encounter with him was excellent.
In the end, my vehicle was ready for a long road trip that same weekend. Overall, I was very impressed. The dealership itself is a beautiful facility. I felt I was treated as a rock star, but I am only a common man. Thanks again.
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