Lexus Of Sarasota

Public review Lexus of Sarasota I’d worked probably 150 hours looking at cars, ratings and sellers. I found a used car I liked, but there were several issues with the transaction, some that may be ille 150 hours looking at cars, ratings and sellers. I found a used car I liked, but there were several issues with the transaction, some that may be illegal! 1. I bought a used Honda Accord on 11/18/25. I was presented an offer sheet that included four circled items that the salesperson said were required by the state and so were non-negotiable. Three of them were NOT required by the state: a $1298 pre-delivery service fee, a $598 Electronic Filing fee (which only costs $75 at the state and electronic filing is NOT necessary), and a $198 Tag Agency fee. So that’s about $2500 extra profit for the dealer (which, since I was financing I also had to pay Sales tax on!). They are, of course, allowed to ask what want for these in Florida, but saying they are mandated by the state is deceptive and dishonest.The Sales tax was the fourth item, which is required by the state . 2. They charged me $271 for registration, which would be a typical charge for a NEW registration, but mine was a transfer since I was trading in. The state charges about $80 for a transfer. So that was either illegal or another gross overcharge! 3. My trade-in was a 2016 Honda Accord Sport which I bought new and took very good care of. At previous dealers I had it appraised at $14,200, $14,000 and $13,000 (2). Their offer of $10k was very low., $2000 below the lowest range at Kelly Blue Book and $3000 below their appraisal. I asked the salesperson to ask for a better deal and gave her my paperwork proof of other iffers and she said she’d ask. But she never got back to me and in the paperwork shuffle and in my very tired state, I forgot to ask (I think I just assumed which is a mistake). It wasn’t until I got home and went through all 23 forms that I saw they had only paid $10,519. I was very disappointed in the trade but also angry that nobody told me that in person. If they had, I would have rejected the whole deal. My old car appeared on their on theur web site three days later for $16,298. I’m 70 years old and on the autism spectrum and feel I was taken advantage of and manipulated. I naively thought Lexus was different than other dealerships that pull these kind of deceitful stunts. I have contacted the dealership through an internal review and the general manger by both text and certified mail and have not heard back from anyone. Not one word! Unless you’re very rich and don’t care that you spend more than $6000 over and above the asking price for padded fees and lowball trade-ins, I strongly advise you to avoid this dealership! More

Ana was so helpful and a genuine, down to earth, sweet person. She was knowledgeable and made the whole experience very enjoyable. The process from looking at the car online to contacting them and then co person. She was knowledgeable and made the whole experience very enjoyable. The process from looking at the car online to contacting them and then coming in and test driving the car- could not have been smoother. Everyone I encountered was stellar and cared about customer satisfaction. More

This dealership is under construction but they go out of their way to make you feel at home. We dealt with the sales person, finance person and a few days later we dealt with the service team as we had the their way to make you feel at home. We dealt with the sales person, finance person and a few days later we dealt with the service team as we had the windows tinted. They are a great all around team. Mark Brown, our sales person has been in touch numerous times over the first weeks asking us how everything was going and if we had any questions or concerns to call or text hom. Great customer service. More

We were very happy with the sales and service individuals. Everyone was very professional, especially Kaleb. individuals. Everyone was very professional, especially Kaleb. More

Leo and Kenny were very helpful throughout the whole process and made everything very quick and simple. process and made everything very quick and simple. More

Ana Lima is an excellent , hardworking no pressure salesperson who not only answered our questions in person but also was available by email and phone with any additional questions as we waited for ou salesperson who not only answered our questions in person but also was available by email and phone with any additional questions as we waited for our new Lexus to arrive. She also helped get us answers and someone to return our calls when we had questions for the finance department who were not as efficient or interested in returning calls as she is. More

Everything was very well done and they made sure I was well taken care of. well taken care of. More