Lexus Of Sarasota

Today is May 31, 2024 We owned a 2007 Toyota Camry for 17 years and that car never and I mean NEVER, gave us trouble. So, now that we are in our mid-sixties, we thought we'd upgrade to a Lexus. That said, 17 years and that car never and I mean NEVER, gave us trouble. So, now that we are in our mid-sixties, we thought we'd upgrade to a Lexus. That said, we purchased a 2019 Lexus GS 350 in mid-April of 2024 from LEXUS of SARASOTA. We chose the LEXUS of SARASOTA dealership because we assumed they had a good reputation. I mean, it's LEXUS of SARASOTA and they are selling the LEXUS brand. It's right here in the in the name, right? And the LEXUS motto is "The Relentless Pursuit of Perfection." How could we go wrong? The zero pressure salesman was great and that strategy was just what we needed to be encouraged to buy the first time we visited their showroom. Even waiting for the finance guy, SCOTTY BEST, didn't take that long. Overall that part of new car ownership process wasn't bad at all. However, once you own one of their vehicles and need help, well, lets just say you get completely ignored. A week after the new-to-us car was home, we realized we missed an appointment to have the windows tinted - unfortunately, we mixed up the day/date with another - that's on us. What's not on us is the fact that SCOTTY BEST does not return calls. Why am I calling out SCOTTY BEST? Because he seems to be the only guy at LEXUS OF SARASOTA that can reschedule this appointment for us - or so we have been told by their service department. And, after a whirlwind of endless signing-your-life-away of God knows what "paperwork" (and SCOTTY BEST's hurried process of it all) I guess he's our go-to guy for this appointment. I'd know more if I got a call-back! Both my husband and I have called multiple times and I've emailed multiple times as well: All without success. I've even emailed asking to be contacted by the dealership's manager with zero results. One time, I was able to explain the issue to a receptionist and she was kind enough to offer to hand deliver a memo with our informaiont to SCOTTY BEST, hoping to ensure he received our message but alas, even that wasn't worth SCOTTY BEST's time. The last time I called, I was put through to a random person in the Finance Dept. and did receive a call back but was unavailable at that moment (figures!) so the call went to voicemail. Unfortunately, the caller left no message and hasn't tried again. Nice attempt by that random person though and much appreciated since at least he or she tried, even if only once. We clearly should have consulted online reviews prior to dealing with LEXUS of SARASOTA, who, in our experience, use smoke and mirrors to get the sale done and then treat their after-sales customers like a sleazy, corner lot dealership would. More

Very professional dealership my wife & I had a great car buying experience. Jamie is beyond awesome not only would I buy another car from him which I did two weeks later but definitely referring him to my f buying experience. Jamie is beyond awesome not only would I buy another car from him which I did two weeks later but definitely referring him to my friend & family. More

Great people to deal with. I just purchased my 4th RX here. Appreciate good service I just purchased my 4th RX here. Appreciate good service More

I requested a salesperson who wasn’t pushy and Jeff did a fantastic job! He listened and helped me work through exactly what I needed and wanted. fantastic job! He listened and helped me work through exactly what I needed and wanted. More

Ive dealt with Lexus of Sarasota for more than 20 years! I just purchased my 5th RX350 I just purchased my 5th RX350 More

John Taylor was patient and helpful in helping me find a new car and going theough the buying process. new car and going theough the buying process. More

John Taylor (JT) did a great job for us! He asked some great questions, explained the car very thoroughly, and made sure it was the right vehicle for us before asking for our business. He tr He asked some great questions, explained the car very thoroughly, and made sure it was the right vehicle for us before asking for our business. He treated my wife and me with great respect, too. The entire team at Lexus of Sarasota are to be commended for their professionalism! More

I purchased a Lexus this weekend and it was an enjoyable experience. My salesperson Erin Fellows was professional and a pleasure to work with. The finance manager I worked with Daniel P was also wonderful experience. My salesperson Erin Fellows was professional and a pleasure to work with. The finance manager I worked with Daniel P was also wonderful to work with. I was in and out of the dealership in a record 3 hours which is a record! I felt like both of them were considerate of my time. More

Dan was great to deal with. Very responsive and communicative. He went out of his way to get the answers to the questions I had. Very easy going, and a great personality. In add Very responsive and communicative. He went out of his way to get the answers to the questions I had. Very easy going, and a great personality. In addition to Dan, we dealt with Myke Tovar also. I have nothing but high praise for him as well. He went out of his way to ensure the best incentives were on the vehicle I purchased. He even traded a car to get the car I wanted (which was at Lexus of Wesley Chapel) down to Sarasota so that I could purchase it there. All in all, I had a great experience at Lexus of Sarasota. More

Christopher Wolf and Ana Lima were a joy to work with~! Very thorough and thoughtful! Grace, the receptionist, anticipated our needs and was exceptionally pleasant! Very thorough and thoughtful! Grace, the receptionist, anticipated our needs and was exceptionally pleasant! More