Lucky number "7" . I now have my "7th" car from Enrique Carvajal. Too bad for Jim Falk Lexus as I mentioned in my last review I will get another car if he was still there. They have lost a valuable Asset. YES! dare I say it. ENRIQUE IS THAT GOOD. HE called me to let me know he was back "Home" which is right in my back yard since I work here and will be much more convenient. Sure enough I'm having a hard time connecting my Bluetooth. I place a call to Enrique and tells to come in so we can troubleshoot together and the rest is history. I came in to have my Bluetooth connect and instead was connected with another car. Got a fantastic deal. Lexus Santa Monica has regained my business as long as he's there. Will pick up number " 8" if he's still there. Thanks Enrique.
no haggle, no back and forth non sense, in and out in record time
Most of all, I got my lease at the best (BEST) price. no other dealer could match this price.
Enrique Carvjal and Bob Uchida is exceptional sales staff.
I never felt comfortable leasing a car ever....
thank you both
Michael & Sharon
My family has been coming to this Lexus location for years. My parents purchased 3 cars from this location and as of today, I'm on my 2nd lease from this location - that alone should speak to the dealership experience itself.
My 1st lease from here was a Lexus is250 F Sport (which ends March 2016). Lisa from Lexus emailed me 5 months before the lease ended to buy out my lease for a new car -- had no idea what this was and what I was getting myself into. Do they want my car back? Is this just a check-in?
Walked in to meet my sales contact Bob U. and he introduced me to Enrique C. Enrique was great. He let me know what the benefits were to this meeting and why I should consider getting out of my lease now instead of 5 months later. He showed me a CT200h and IS200T by understanding my must-haves and walked me through the differences. Also brought down the exact car that I'd potentially be walking away with so I can see it for myself. In the end, it was a numbers game and he hugged whoever he needed to hug to get it down to where I needed it to be, and I walked away with a 2016 White CT200h - thanks Enrique!
After an exhaustive search for a new luxury car we thought we had finally decided on the Mercedes GLE. We went into our search with open minds not wanting to exclude any auto dealer, Infinity, Volvo, Cadillac, Audi, even BMW. Just as we were about to call Mercedes we decided to look at Lexus. Living in the Pasadena area we decided to visit Longo Lexus in El Monte. We really wanted to see and test drive the 2016 RX350 sport. Upon hearing that the car would not be available until January, I made the choice to leave this dealer and find another. I placed a call to Lexus of Santa Monica and requested to speak to a sales agent. After a brief hold we connected with Enrique Carvajal. He stated they had a 2016 RX350 sport on the lot that we could test drive.
We had the BEST experience on our test drive with Enrique! He delivered an incredible knowledge of the car and all its working components. Mostly Enrique listened to our needs and what we were needing and wanting in a Luxury car. After spending hours with us trying to locate the perfect color (exterior/interior) with all the bells and whistles we wanted we narrowed it down to the RX350. Caught between two cars that we loved Enrique was instrumental in helping us with our decision to purchase Lexus over Mercedes. I would buy all my cars from Enrique, and I would also advise anyone looking for a new car to make sure you visit Santa Monica Lexus and ask to deal only with Enrique Carvajal!
I just purchased a car from Lexus Santa Monica and it was the best experience. I have always hated the car buying experience due to all the back and forth one has to endure. This time around my experience was completely different all due to working with Enrique Caravajal. He not only allowed us to discuss numbers over the phone with him before actually going down to their show-room but honored everything when we got there. I was able to finalize everything and leave with my new car in less than two hours. Enrique was professional, understanding and truly helpful. I am very happy I got to work with Enrique and would recommend him to anyone looking to buy a new car.
This dealership made my buying experience fun and easy. Most importantly, they were honest and straightforward and were willing to make concessions in favor of converting me to a long-term Lexus customer. Last, the sellers took as much time as I needed teaching me about the car buying process. Amazing customer service!
"Enrique Carvajal - Trusted with Impeccable Customer Service"
I met Enrique when he sold my parents a Lexus SUV several years ago. Historically, I've been weary of someone trying to sell me something but over the years Enrique has really proven that he can be trusted. His customer service is impeccable and he really works to make it happen for his clients. By the end of negotiations, you will be sure to walk away with a quality deal. When it's time for my next vehicle I always call Enrique regardless of what dealer he is at. He has gone out of his way to deliver the car regardless of how much traffic he has to sit in.
I have been a Lexus driver since 2002 and unfortunately, for the past 5 years, I was reduced to driving a Honda Civic. As of last week, I am an official Lexus driver once again. YAY!!! Much to my pleasure, I had the opportunity to work with Enrique Carvaja on the transaction for my 2010 IS 250 purchase. How nice it was to see a familiar face with whom I had worked in the past. Such a loss to Jim Falk Lexus but a major gain for Santa Monica Lexus. Mr. Carvajal is the epitome of the ideal salesman, demonstrating complete professionalism on a genuine personable level. Mr. Carvajal goes the extra mile to ensure complete customer satisfaction from beginning to end. You would be doing yourself a huge disservice by not asking for Mr. Carvajal's assistance when buying a car from Lexus. Thank you Mr. Carvajal for everything you have done to make my life worth living again!!!