I have never had a worse customer experience in my life as I did at this dealership. After being quoted a price and lease terms, I waited 2 days while my salesman (Omar) was on vacation. I left work early on the day he was finally back and went to pick up my car. I then met with the financier (Roger) who, after trying to tell me I had agreed on a 24 month lease (which I had not, I would have only ever agreed to a 36+ month lease) and calling me a "liar", he then yelled at me and asked me to leave when I told him the monthly price of the lease I had agreed on with Omar was less than what he was claiming. To be honest it almost turned me off of Lexus altogether, but luckily I had the polar opposite experience at Jim Falk Lexus in Beverly Hills and was treated fantastically. I was very close to boycotting the brand and I have already written to the Better Business Bureau about my experience at Lexus Santa Monica.
Angel Vasquez is thorough and follows up with any car need at the Santa Monica Lexus Service Center. It's always a pleasant experience and the number one reason I keep my Lexus. Thank you Angel for making my car service quick and easy. Always a pleasure dealing with you.
Spent Wednesday to Saturday of last week working on a deal for a Lexus LX 570. We finally agreed to a deal at $68,600.00 on Friday evening. There was clear offer and acceptance and we took steps to closing the deal. I had all my finances ready for the purchase. I emailed the salesman, Paul Pourhashem, my loan approval and copies of my Dl and insurance policy. Because of the weekend, salesman informed me that he would follow up with sales contract on Monday. On Monday at 11:23 a.m. (CST), Mr. Pourhashem texted me saying "I came in now and the car is sold find you another one."
We, including my wife and kids were, very excited about this awesome vehicle and now we are super disappointed. In hind sight, I feel defrauded and misled by this salesman and his dealer. I assume Lexus Santa Monica had another buyer who outbid me for the vehicle after the fact and the dealer reneged on our agreement.
Santa Monica Lexus provides the best service. Angel Vasquez is very caring and kind. He explains every detail about the service, recommends services that are really necessary and always make the visit enthusiastic. The service center is always welcoming and comfortable. They also give nice models for the loaner. I'm very satisfied with the service everytime.
Be sure to ask for Rafael Navarro the Service Adviser he is very helpful & knowledgeable! Saved us money & time when I mentioned I have service coupon he immediately shows me which one saves us the most. Very friendly & professional!
Very big Thank you to Nyema Carson for makin my trip to San Mo Lexus a success, she was very professional and polite,and very efficient, she answered all questions and concerns, and it was a pleasure to meet this young lady! Thank you so much , and I love my car.
Tim Nelson is great! He is so helpful and takes good care of our cars with excellent services always.
My husband and I love his customer service. We are very happy that Tim is there at Santa Monica Lexus.
I brought in my Lexus RX350 F Sport for service and advised my service advisor Mario Gonzalez that I would be waiting and he ensured that my service was expedited. I was very pleased with the service and advisor.