"I've had a great experience leasing my new car at Santa Moni"
I've had a great experience leasing my new car at Santa Monica Lexus. The whole process was fast and Ramin Boroumand did everything to make sure I'm happy with the deal. After some negotiation via emails and phone he gave me the best deal and when I arrived to dealership we just had to sign papers. He went above and beyond my expectations. He even helped me with my current lease return in a few days. I'll definitely recommend him to all my friends and family.
I have never had a worse customer experience in my life as I did at this dealership. After being quoted a price and lease terms, I waited 2 days while my salesman (Omar) was on vacation. I left work early on the day he was finally back and went to pick up my car. I then met with the financier (Roger) who, after trying to tell me I had agreed on a 24 month lease (which I had not, I would have only ever agreed to a 36+ month lease) and calling me a "liar", he then yelled at me and asked me to leave when I told him the monthly price of the lease I had agreed on with Omar was less than what he was claiming. To be honest it almost turned me off of Lexus altogether, but luckily I had the polar opposite experience at Jim Falk Lexus in Beverly Hills and was treated fantastically. I was very close to boycotting the brand and I have already written to the Better Business Bureau about my experience at Lexus Santa Monica.
Angel Vasquez is thorough and follows up with any car need at the Santa Monica Lexus Service Center. It's always a pleasant experience and the number one reason I keep my Lexus. Thank you Angel for making my car service quick and easy. Always a pleasure dealing with you.
Spent Wednesday to Saturday of last week working on a deal for a Lexus LX 570. We finally agreed to a deal at $68,600.00 on Friday evening. There was clear offer and acceptance and we took steps to closing the deal. I had all my finances ready for the purchase. I emailed the salesman, Paul Pourhashem, my loan approval and copies of my Dl and insurance policy. Because of the weekend, salesman informed me that he would follow up with sales contract on Monday. On Monday at 11:23 a.m. (CST), Mr. Pourhashem texted me saying "I came in now and the car is sold find you another one."
We, including my wife and kids were, very excited about this awesome vehicle and now we are super disappointed. In hind sight, I feel defrauded and misled by this salesman and his dealer. I assume Lexus Santa Monica had another buyer who outbid me for the vehicle after the fact and the dealer reneged on our agreement.
Santa Monica Lexus provides the best service. Angel Vasquez is very caring and kind. He explains every detail about the service, recommends services that are really necessary and always make the visit enthusiastic. The service center is always welcoming and comfortable. They also give nice models for the loaner. I'm very satisfied with the service everytime.
Be sure to ask for Rafael Navarro the Service Adviser he is very helpful & knowledgeable! Saved us money & time when I mentioned I have service coupon he immediately shows me which one saves us the most. Very friendly & professional!