Lexus Santa Monica

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus Santa Monica:
I have leased from SM Lexus two times, and return to do business with them because they are respectful at all times. The manager encourages customers to come to him directly with any problems or concerns.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus Santa Monica:
Brought in my Lexus ES 330 to fix seat problem and they just took out a part and the seat whobbles. Took it back two more times before they would replace the whole track for the seat which was under warranty.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lexus Santa Monica:
ABSOLUTELY THE BEST

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lexus Santa Monica:
I DONT KNOW WHAT ALL THESE YUPPIES ARE COMPLAINING ABOUT.... LEXUS SANTA MONICA IS THE BEST. THESE OTHER PEOPLE PROBOBLY DIDNT GET THE DISCOUNT THEY WANTED. THE SERVICE TEAM AT LSM IS AMAZING

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus Santa Monica:
New LX470 had broke on the 2nd day. Was repaired under warranty so it was not a big deal. I love the car. It was something sneaky this guy Danny. He did not disclose the rebate to the current LEXUS owners. Instead he had said that he is giving me a discount , and only later I had learned that it was money that was entilted anyway. Hate to say that that, but any experience with persian salespeople is always about them cheating. I highly recoment KEYS in Van Nuys their fleet dept. is the best.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus Santa Monica:
The sales staff convinced me to sign some documents to approve my financing and to put a $1000 "refundable" deposit down. I was told that my deposit would reserve the car for a week, and it would be refunded if I chose not to buy. Every time I signed something, and when I put down the money, I asked, "Does this mean I'm buying the car?" Every single time, I was explicity told "No, you are not buying the car." I left the car on the dealer's lot and went home to think about it.

I later decided not to buy the car. They told me I had purchased it and threatened to force me to pay for it. They ultimately backed down, but refused to refund my $1000 deposit. I mailed them back some documentation on the car that they had lent me, and they denied receiving anything--despite the fact that I tracked the US Postal shipment by certified mail.

These guys are EXTREMELY dishonest and highly manipulative. They are out to rip you off in any way possible. Everyone there lied to me, from the salesperson (Brent Turner), to the finance manager (name unknown), to the sales manager (Alan McLaughlin).

I am STILL trying to get my money back.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus Santa Monica:
I owned a pre owned 93 LS 400 and was happy taking my vehicle to this dealer up through 2001. Similar to Geoff review, I developed very similar opinions over the last few years where I saw lots of turnover with who was helping me in the past. Lack of knowledge showed with the services team and a lack of caring for the customer. For the last three years, I have taken my vehicle to an independent mechanic and will not go back to SM Lexus.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus Santa Monica:
We bought a Lexus new here in 1993, and had been taking it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became &quot;we don't car&quot;. Things weren't fixed right, got lots of doubletalk from un-knowledgeable service writers. Prices kept going up. This wasn't the legendary Lexus service I remembered. Would never go back there - they've lost me as a customer<br><br>Started going to Lexus Thousand Oaks for service - friendly, courteous, knowledgeable and helpful, even if they didn't need to charge you for service. More than happy to point out what needed to be done and told me how easy it was if I wanted to do it myself. Of course, they were happy to take the car in and service it as well

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