"Excellent sales follow up by Kevin Achkarian @ SM Lexus."
Purchased pre-owned Lexus RX 350 this week w/ Lexus RX 300 trade-in. Sale went smoothly & Kevin's sales manner was helpful & prompt. Follow-up phone calls & texts were returned w/in minutes.
Had one sluggish battery issue post sales & Kevin was extremely helpful in offering solutions to remedy the problem quickly & efficiently. Great experience. Thank you.
They just did everything as quickly as possible, we did not wait for too long for the paper works etc. Plus, they gave us a perfect loan car that suit us best. I was so happy that everything went well, and finally got my tires fixed. Lexus the best!
"They fixed a problem that nobody else could for two years."
Nobody else could figure out how to get my "tail light out" indicator on my dash board to turn off when all of my tail-light bulbs appeared to be working.
I live in Northern California, but I would be happy to come hear again when visiting Los Angeles.
Douglas Elliott was also a pleasure to work with.
I came in to check my options on my soon to be ending lease and left happier than I had expected to. I was over miles on my former lease and had some mild damage to the rear bumper and was worried about what this would do to my future payments or what fees I would incur on a new lease. Enrique and his team were fantastic and helped get me into a new car with payments that were exactly what I was asking for without taking up my whole day. This is the second lease I have signed at the Santa Monica location and by far the best. I definitely recommend asking for Enrique for anyone in the market for a new car, and will definitely be going back to get my next car a few years from now.
We've been coming here many years through two new car purchases. Always super pleased with the sales department. We have depended on the service department, though I am beginning to doubt them. I am sticking with them for now because I trust my service rep, Douglas Elliott. But some of the service recommendations from the technicians have us really questioning their motivation.
My compliments and thanks to Mr. Oscar Najera, Service Advisor. Recently I brought in for 6 months service my 2004 ES 330. Mr. Najera greeted me at the front door with a warm smile and a friendly handshake. My car was returned later the same day duly serviced , cleaned and looking brand new . I intend to ask for Mr. Najera again when my wife's 2000 RX300 is due for service in a few weeks. Please convey our gratitude for his close personal attention.
"Excellent experience. I was able to drop my car, go to work"
Excellent customer service in general.
I want to thank George Morales for his guidance, positivism, and excellent customer service. George is knowledgeable and keeps me informed of services needed.
I also want to thank Mr. Prieto for servicing my car.
I have been coming to the Santa Monica Lexus service center for many years. The service levels here have been nothing short of exceptional.
Ask for Tim Nelson. He is a rep that constantly provides the highest level of great service; and never ceases to go above beyond.
Cory Tamura has been the mechanic working on my car the last few times. He is extremely thorough and always remedies the issue correctly the first time.
I've been so pleased with the service levels that Tim and Cory provide for me. Lexus is very lucky to have such dedicated employees.