Spent Wednesday to Saturday of last week working on a deal for a Lexus LX 570. We finally agreed to a deal at $68,600.00 on Friday evening. There was clear offer and acceptance and we took steps to closing the deal. I had all my finances ready for the purchase. I emailed the salesman, Paul Pourhashem, my loan approval and copies of my Dl and insurance policy. Because of the weekend, salesman informed me that he would follow up with sales contract on Monday. On Monday at 11:23 a.m. (CST), Mr. Pourhashem texted me saying "I came in now and the car is sold find you another one."
We, including my wife and kids were, very excited about this awesome vehicle and now we are super disappointed. In hind sight, I feel defrauded and misled by this salesman and his dealer. I assume Lexus Santa Monica had another buyer who outbid me for the vehicle after the fact and the dealer reneged on our agreement.
Santa Monica Lexus provides the best service. Angel Vasquez is very caring and kind. He explains every detail about the service, recommends services that are really necessary and always make the visit enthusiastic. The service center is always welcoming and comfortable. They also give nice models for the loaner. I'm very satisfied with the service everytime.
Be sure to ask for Rafael Navarro the Service Adviser he is very helpful & knowledgeable! Saved us money & time when I mentioned I have service coupon he immediately shows me which one saves us the most. Very friendly & professional!
Very big Thank you to Nyema Carson for makin my trip to San Mo Lexus a success, she was very professional and polite,and very efficient, she answered all questions and concerns, and it was a pleasure to meet this young lady! Thank you so much , and I love my car.
Tim Nelson is great! He is so helpful and takes good care of our cars with excellent services always.
My husband and I love his customer service. We are very happy that Tim is there at Santa Monica Lexus.
I brought in my Lexus RX350 F Sport for service and advised my service advisor Mario Gonzalez that I would be waiting and he ensured that my service was expedited. I was very pleased with the service and advisor.
I recently had my car serviced at Lexus Santa Monica, after a previous mechanic could not get my car to start. Johnny Mancias met with me at the service center and I could not have asked for better customer service. The mechanics diagnosed the problem quickly and completed the repair for a very reasonable price. Johnny did a great job of explaining the diagnostic and provided some good advice for future maintenance down the line. I highly recommend Lexus SM, because of the employees like Johnny.
Ruben was prompt and efficient. He greeted me when I drove in, remembered my name, and took care of me with a polite and efficient manner. He inquired about my wife and her car. He walked me to the front desk, and handed my papers to the cashier. She took them, and then after explaining the loan car process to me, walked me yo the car. Ruben called a few hours later and gold me the service people said I needed to replace the brakes and the radiator. He explained the cost, and the time involved and said he would call when the car was ready, which he did. My total experience was excellent. Ruben is a true professional, and I will return when my next service is due.