I recently took my car in for its 30,000 mile check up and a set of front brakes (Patrick informed me during my last visit that I would need brakes). Patrick listened to my concerns, made valuable suggestions and delivered the car as promised. If there was an issue during the maintenance process he conveyed it to me and managed the situation with ease and proficiency. I would also like to give out a shout to Victor Jimenez for his wonderful customer service (and with a smile) attitude. It is the performance of these individuals who keeps me returning to Lexus Santa Monica for my great and continued service. Knowing that the work was performed at the Lexus Santa Monica dealership, I leave there feeling "safe" in my car. Thanks Patrick for another smooth ride!
"Doug Elliott at Lexus Santa Monica provides great service !!"
Doug Elliott has been my service consultant at Lexus Santa Monica for my first Lexus IS250 years ago and now for my brand new 2016 Lexus IS200t. He provides the best customer experience when I bring my car. When it came time to buy my new Lexus, he gave great advice based on my needs. I would recommend him if you need service for your Lexus and also if you are looking to buy a new car at Lexus Santa Monica. From Fuji Y. You can reach Doug Elliot at firstname.lastname@example.org
We worked with Enrique after consulting numerous 'deals'-with dealers and private party-and got a great car at a great price and even got the color I wanted. Enrique was very up on all the facts, answered all our questions and made sure we were things were being expedited and that we were satisfied. Thanks. Sheldon and Karen. P.S. We have already given out one referral
"Wonderful experience buying ES350 with Shane Davidson"
We had already looked & test drove the Audi's, BMWs and Toyota Avalon previously. We had no plans to buy a car one Sunday in May and just wanted to test drive the ES350 and GS350. But we had such a great sales representative, Shane Davidson, that we ended up driving away that Sunday with an ES350. Shane was very patient, courteous, and answered all of our questions. After the test drives in the ES & GS, we decided we wanted to focus on the ES350. He brought out a new red ES350 for us to decide if we liked the color and then he brought out a new Atomic Silver ES350 and parked it next to the red ES. We ended up buying the Atomic Silver ES. The Lexus buying process didn't feel high pressure and we enjoyed working with Shane.