Lexus Santa Monica

Follow-up Service Ray James informed of a small problem they had spotted during my scheduled service and I called and scheduled my follow up appointment a week later. Ray James informed of a small problem they had spotted during my scheduled service and I called and scheduled my follow up appointment a week later. More

Replacement of two filters in the car. The reception in the dealership was wonderful, caring and superbly professional. The service advisor Mr. David Cuevas listened carefully about what I The reception in the dealership was wonderful, caring and superbly professional. The service advisor Mr. David Cuevas listened carefully about what I wanted and took care of everything. He escorted me to the waiting room and made sure that I was comfortable. The care which was genuine far exceeded what I encountered at Jim Falk's dealership. It did not bother returning my several telephone calls for almost a week and then I was given the runaround. From now on I will come to you although it is quite a distance from the place we live. Your folks are SUPERB! The car was returned beautifully clean and washed. The coffee and cookies were also excellent. More

Excellent facility and staff This is the 5th vehicle I have leased from SM Lexus. Alex was great in sales, offering me 5 choices of ES 300h models. The finance gentleman was ver This is the 5th vehicle I have leased from SM Lexus. Alex was great in sales, offering me 5 choices of ES 300h models. The finance gentleman was very helpful and not overbearing re the add ons. Gabriel was very knowledgeable about the car computers. I will return. More

Oil change and some Staff were friendly. service was done earlier than I expected. loaner was provided. Was able to give me a discount. Coffee was good and overall was p Staff were friendly. service was done earlier than I expected. loaner was provided. Was able to give me a discount. Coffee was good and overall was pleasant experience. More

Leased Lexus, GX My first time doing business with Lexus. Enrique went out of his way to get us to a deal. I would have loved to have a bit more selection on which v My first time doing business with Lexus. Enrique went out of his way to get us to a deal. I would have loved to have a bit more selection on which vehicle to choose from however there was only one 2019 left. Hopefully for the next vehicle, there will be a bit more to choose from. More

Excellent customer service thanks I like to thank Mark finance manager for financing , car was clean and deliver to me by Gabriel with courtesy and respect. finance manager for financing , car was clean and deliver to me by Gabriel with courtesy and respect. More

Excellent service once again by Lexus Santa Monica! Arsany Kamel, my Service Consultant provided great assistance in determining what my Gx-460 required for this 6 Month Service visit. Monica! Arsany Kamel, my Service Consultant provided great assistance in determining what my Gx-460 required for this 6 Month Service visit. More

As always... Ray James is the best.. he always makes my appointment a pleasure very seamless. really listens and handles all details with such ease and gets me out of there quickly! appointment a pleasure very seamless. really listens and handles all details with such ease and gets me out of there quickly! More

Always just great service when I am driving on HWY 1, going 60 miles per hour in my Lexus, I know that I am safe because my car is check over routinely by SM Lexus. What price when I am driving on HWY 1, going 60 miles per hour in my Lexus, I know that I am safe because my car is check over routinely by SM Lexus. What price is that security worth? Can't be purchased at any price. Just great professional wonderful people looking out for me and my car. Thank you Lexus, for all the years of care rosario Perry More

Easy service Super easy to get an appointment and service was carried out in the time I was told Everyone was helpful . I liked that I was texted when my car was Super easy to get an appointment and service was carried out in the time I was told Everyone was helpful . I liked that I was texted when my car was ready instead of a phone call so there was no danger of missing it More