Lexus Santa Monica

Excellent service Angel Vasquez took care of me courteously, promptly and efficiently. The care was ready as promised. They did a very thorough check. I was very hap Angel Vasquez took care of me courteously, promptly and efficiently. The care was ready as promised. They did a very thorough check. I was very happy. More

Superb Effort Victor Jimenez has been the person assigned to assist me through a VERY trying and difficult air bag recall. He has done all he could to make this in Victor Jimenez has been the person assigned to assist me through a VERY trying and difficult air bag recall. He has done all he could to make this inconvenient process as usable as possible. He always seem controlled and thoughtful even though he too had no power to change these events. He has exceeded my expectations in a situation that IS NOT winning Lexus any fans. I realize it is not your product failure but your ill-advised supplier selection that has us all in this mess. The amends are too few and too long in coming, But Victor is a stellar representative of your best efforts. I appreciate his service and YOU should as well. More

BEYOND EXPECTATION I recommend George Morales at Lexus Santa Monica Service Department. I brought the car in for its regular service and some warranty work and was very I recommend George Morales at Lexus Santa Monica Service Department. I brought the car in for its regular service and some warranty work and was very pleased with the treatment and the results. An intermittently defective radio was replaced and some transmission re-programming issues were dealt with. I am very pleased. More

Sales for ale us 300ESh Working with Neal Greene was an excellent experience in car shopping and buying (leasing). He answered my phone calls and emails promptly and was abl Working with Neal Greene was an excellent experience in car shopping and buying (leasing). He answered my phone calls and emails promptly and was able to answer all my questions. He also had the cars ready to look at when we visited the dealership. In addition, he made the leasing process easy and provided us with a very fair deal. Lastly, he has a great sense of humor! I would recommend family and friends to contact him if they are interested in a Lexus. More

Very professional and efficient I was couple times at this station and was very impressed by attention and professionalism at several levels,but especially would like to mention Do I was couple times at this station and was very impressed by attention and professionalism at several levels,but especially would like to mention Douglas Elliot ,who was really outstanding ! Thank you very much again. More

excellent service Angel is always willing to go above and beyond to assist and ensure an excellent overall experience!! I greatly appreciate it. The service is the reas Angel is always willing to go above and beyond to assist and ensure an excellent overall experience!! I greatly appreciate it. The service is the reason I have been bringing my vehicle in for 10 years! More

Excellent Service Mr. Navarro was a great service agent and everything was fine in a timely manner. Excellent Service. My only critique is I feel the cost of all the ma Mr. Navarro was a great service agent and everything was fine in a timely manner. Excellent Service. My only critique is I feel the cost of all the maintenance services could be more reasonable. The high prices make me hesitate to keep going to the Dealer. More

Amazing car affordable price I reciently purchased a used lexus the car is amazing, safe, and affordable. I took the car to get serviced and they we prompt and quick i would defin I reciently purchased a used lexus the car is amazing, safe, and affordable. I took the car to get serviced and they we prompt and quick i would definatly recommed lexus of santa monica to all my friends and family. Thank you More

Neal Greene was great Neal helped me out with the purchase of a new NX200t. I always like to get as much information as possible over email before I go in to test drive an Neal helped me out with the purchase of a new NX200t. I always like to get as much information as possible over email before I go in to test drive and talk about the amount. He provided information to me quickly over email, answered some questions I had so that when I walked into the dealership, it was stress less. Neal gave me a great deal and I drove out with a new Lexus the same afternoon. More

Best car buying experience bar none. We have been driving Lexus Cars for several years and have got our previous cars from a different location, not the Santa Monica Branch. Being familia We have been driving Lexus Cars for several years and have got our previous cars from a different location, not the Santa Monica Branch. Being familiar with the process of buying/leasing a car, it's all about who can provide the best deal for the car you want. We were in the final process of leasing a car with a different dealership and at the 11th hour I called Lexus of Santa Monica to see if they could be more competitive with the deal. Thank god I got transferred to Enrique Carvajal. The most kind, down to earth, sharp representative I've ever deal with in the past. Enrique should be hired to General Manager, or be running his business somewhere. He understands customer service and tailoring the best deal for the consumer. I spent maybe 45 minutes in the dealership and was on my way... and it took 45min because we were waiting on my insurance guy. If i had come in with my insurance info I would have been out the door within 15 minutes. The staff did an exceptional job detailing the car and making you feel good. If you're reading this and thinking of getting a Lexus, trust me, insist to speak with Enrique. If he tells you he will get the deal, you can trust him. Turns out we got the car we wanted, and at a better rate. Expectational customer service. More