Lexus Stevens Creek

The sales person I dealt with (Dottie) was not of high integrity. Definitely avoid trusting her with tradein quotes . . . she likes to play games and wasted alot of my time. integrity. Definitely avoid trusting her with tradein quotes . . . she likes to play games and wasted alot of my time. More

I saw an ad for a CPO 2006 Lexus GX 470. I called the dealership and spoke to the salesman.I told the salesman that I had seen damaged cars on their lot before, but he said that was under the old managem dealership and spoke to the salesman.I told the salesman that I had seen damaged cars on their lot before, but he said that was under the old management. I told him that the dealership was far, but I would make the trip over there if he could assure me , that the car was not involved in any type of collision. I told him that I was searching for a new SUV and that I had been to several Lexus dealerships over the past few months. I also told him if the car was clean I would purchase it. I was told that the car was clean and that their philosophy is that the manager would never sell a car, that he would not sell to his own mother. I rearranged my schedule and drove an hour and a half to the dealership in the heat. I also had to bring my 2 year old son along. When i arrived at the dealership, the car was parked in the outside lot. It had not been washed and was quite filthy. The color was black, which makes it harder to see the repairs. After examining the car, I noticed that the front bumber was not aligned. I also noticed that the paint on the door did not match and was not smooth. The salesman said the stickers were still on the door jamb, but they can easily paint around them. I left the dealership annoyed that I had wasted my afternoon. I do not recommend purchasing a CPO vehicle from them. I do not know about new vehicles, but I was left feeling that I could not trust them. I think I will stick to BMW. More

Bought my SC430 used from another dealership, but these guys really treated me well when taking the car in for service. Their service certainly isn't cheap, but it's worth it. =) The dealership is br guys really treated me well when taking the car in for service. Their service certainly isn't cheap, but it's worth it. =) The dealership is brand new and looks fantastic. The salespeople were very knowledgeable about the GS430 when I took my friend in to look at one. Their service facility is the best I've EVER seen anywhere. I sold the SC430 and went with a Mercedes Benz SLK55 for performance reasons, and boy will I miss the customer service from Lexus!! More