Lexus of Austin

Corbin was extremely pleasant and knowledgable about the Lexus vehicle. We felt no pressure and were only given a follow-up call to see if we had any questions. The price negotiation was as pleasant as po Lexus vehicle. We felt no pressure and were only given a follow-up call to see if we had any questions. The price negotiation was as pleasant as possible. More

Corbin was very knowledgeable, persistent and was very attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work More

Daryl has given me great customer service. He explained the features of the car, helped me select what fits m needs, and was very friendly even after the sale. Definitely recommending Daryl as the employee the features of the car, helped me select what fits m needs, and was very friendly even after the sale. Definitely recommending Daryl as the employee of the year! More

I came in to the dealership and gave Corbin and Randy the challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father). They stayed with me through every step of the process, making sure I received the best service possible, up until the minute I drove off the lot. They were fair and made sure I got a great deal, but above all else, they made sure I was happy with the entire process. I have never owned a brand new car in my life until yesterday, and these two made it possible and made me actually want to buy a car again (though not right away, have to enjoy this one for a while first). I would recommend these two with the utmost confidence to anyone who is looking to buy a car and wants a knowledgeable, fair, and caring sales team. Thank you both so much! More

Corbin was very responsive and accomodating to my needs. He was personable and helpful during my purchase and even after when paperwork was required and follow up service was requested. I would definitely He was personable and helpful during my purchase and even after when paperwork was required and follow up service was requested. I would definitely recommend Corbin to friends looking to purchase a vehicle. More

Very helpful, patient, and gives no xx. I would not hesitate to come back and work with him or recommend him to others. He gives prompt and reliable answers to all your questions. hesitate to come back and work with him or recommend him to others. He gives prompt and reliable answers to all your questions. More

Just went in for a test drive and drove home in my beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! More

Avoid service adviser - Jim T. He was rude from the beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/ beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/o meeting with the SA. When we did receive a call from Jim we discovered that LoA had only worked on 1 of 3 service items requested... and they could not recreate the issue. What about the other two issues? Well this is where the "blame game" started. Jim supposed could only see 1 of the 3 service items requested. We checked their website and all 3 requests were still there so I visited him with a physical printout. This time he blamed it on their IT department... and that we should have visited him before leaving the dealership in the 1st place... Agreed I thought that was strange but their service person handed us keys to the loaner car and insisted that we did not need to speak to the SA as they had all off our information. Obviously following their service advise/direction is not the right thing to do... the only way to do business with these people is to second guess everything they tell you. I did meet with his service manager, Paul C., but no real help here unless you consider his business card "help"... seemed like we're just another unsatisfied customer to him... After we rec'd the car back from service we never saw a customer satisfaction request. No phone survey from LoA nor from Lexus Corporate. I contact their service manager again... "customer sat survey's are random" so we randomly did not get a survey... how convenient for LoA. I emailed Lexus Corporate... no response. We've been loyal Toyota and Lexus owners for 21 years with 3 Toyota SUV's/trucks and 1 Lexus SUV on our driveway. We've also own a Porsche 911. When my wife's Lexus GX470's warranty expires we'll be switching her over to Porsche. It's a night and day difference with regards to the service experience there and vehicle performance. Adios Lexus... Ironically we've see stellar service from Toyota over the years. Go figure. I suppose Lexus is banking on the fancy coffee bar at their dealership to cover up for the lack of service and customer courtesy. More

I recently purchased the 2013 Lexus 450h from the Lexus of Austin Dealership. Prior to actually selecting a vehicle, I visited the dealership several times and quickly began to feel like part of the Lexu of Austin Dealership. Prior to actually selecting a vehicle, I visited the dealership several times and quickly began to feel like part of the Lexus family. Each individual I spoke with were very knowledgeable about the product and appeared genuinely interested in helping me select a vehicle that best fits my need. Ultimately, I worked with Daryl Do Carmo. Working with Daryl was an awesome experience! Aside from being extremely knowledgeable about the product, he possessed a calm confidence that was second to none. In addition, Daryl was patient to a flaw. I called him regularly before and after taking delivery of my vehicle. Each time Daryl showed the same interest and patience while offering many helpful suggestions to address my concerns. He provided various websites which offered helpful information about luxury vehicles in general. Since Daryl did not just show a bias toward the Lexus product it helped me to believe in the product even more. After taking possession of my vehicle, I was introduced to Mary and Ryan. Ryan facilitated the loan process with ease. My purchase took place after 6pm on a Thursday. Although I did not have all the documents handy that day, Ryan was able to work with my bank the following business day to complete the loan process. Mary can only be described as the guru of all things Lexus. Not only did she possess a superior knowledge about all the bells and whistles on the vehicle, she had a wonderful ability of sharing that information without making the listener feel uncomfortable. Daryl, Ryan and Mary are fantastic employees and I highly recommend them if you are looking for a superior car buying experience. Mernel Lovell More

John Jenkins honesty sold me on this place! The moment we drove up he walked out to greet us, didn't judge us for wearing completely casual clothes especially since it was 90+ degrees out, and really took ti drove up he walked out to greet us, didn't judge us for wearing completely casual clothes especially since it was 90+ degrees out, and really took time for us. His associates I can't say the same for especially since they kept coming and inerrupting us to let him know he had other customers as if to say we weren't good enough to be there. John made sure we didnt leave with any unanswered questions and made sure we felt like family! The place itself is extreamly beautiful and the service department was top of the line towards all of their guests. (I stood there for about an hour and just watched them interact with the clients and each other.) If you are looking to buy a Lexus, honestly this is the place to go and this is coming from someone who didn't buy at this time. Will from this dealer if that is the route I go! More