Lexus of Cerritos - Service Center

Came in for routine maintenance. Staff was unwelcoming when I arrived, and when I finally left, I felt the same negative energy. When my car was ready I was made to wait an addition Staff was unwelcoming when I arrived, and when I finally left, I felt the same negative energy. When my car was ready I was made to wait an additional hour because Ernesto Turcios the service advisor didn’t text the right phone number, didn’t try to call any of the provided phone numbers and did not properly look for me to tell me that my car was ready. My car was supposed to be washed, but it still had dirty spots ALL over the place. I had the worst experience this time. I expected more from Lexus. More

The car was service and done when the adviser informed me, She was informative through the entire process. me, She was informative through the entire process. More

Caring , listening clients’ problems and acting on them. I think Bryan is good advisor and professional. I think Bryan is good advisor and professional. More

Service advisor Sharon was excellent. Upfront estimate and a loaner car was offered for convenience. Upfront estimate and a loaner car was offered for convenience. More

Bryan Blackwood my service advisor was very helpful It was my first visit to the service depart. on my nx 350h. He explained every thing. was my first visit to the service depart. on my nx 350h. He explained every thing. More

I had a great experience with this car service team! They were able to take in my car quickly, and everything was completed by the end of the day. My car had been shaking every time I braked, and they d They were able to take in my car quickly, and everything was completed by the end of the day. My car had been shaking every time I braked, and they diagnosed the issue right away — turned out one of the rotors needed replacing. After the repair, the car drives smoothly again, just like new. Joe, my service rep, was fantastic — professional, communicative, and very helpful throughout the whole process. Highly recommend their service! More

This dealership is always excellent. Very friendly staff, organized, and very accommodating. I worked with Sharon at the service center, and he was terrific! Will definitely schedule my Very friendly staff, organized, and very accommodating. I worked with Sharon at the service center, and he was terrific! Will definitely schedule my appointments with him from now on. More

Service person knowledgeable and helpful. I had appointment. Lara was on time. Stayed on top of techs to keep me updated on time I had appointment. Lara was on time. Stayed on top of techs to keep me updated on time More

Help in front office Lara really tried to help me for ordering a side mirror for my car. I am a widow and was at a loss what to do. She tried to get me a better price, expensive as parts and labor are sh ordering a side mirror for my car. I am a widow and was at a loss what to do. She tried to get me a better price, expensive as parts and labor are she tried and succeeded to a degree. Everyone is so pleasant at Cerritos Lexus. Thank you. More

They do Great service and very friendly with their customers. They work quick and efficient. customers. They work quick and efficient. More