Lexus of Cerritos

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Cerritos:
After my horrible experience at Lexus of Westminster, I went to this dealer, and told them about my experience. They treated me well, matched the good price on the 2006 IS 250, and didn't rip me off on my trade. They accepted my numbers right away and I didn't have to do any haggling. Fastest and easiest car buying experience I have had. The only problem was the car's check engine kept coming on, and they wouldn't give us the vehicle until it was fixed. However, there was more of a delay then first thought, so the dealer offered us the option of waiting for the car to be repaired or to take another from their next delivery. So, we decided to take another one rather than deal with the likely hassle the other car would give us. Overall, it was a good car buying experience, and I would buy from there again!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Cerritos:
I purchased my 92 LS400 from this dealer a few years back. I have had the car in a few times for service. They screwed me when I purchased the car, they tried to screw me on the service of the vehicle at least twice. Their response when I complained was go ahead and sue us, we have high-powered attorneys on retainer.<br><br>This is a dealer owned by AUTONATION. I will never, ever deal with an AUTONATION dealer ever again. I have subsequently purchased another Lexus through another dealer, and I got a GREAT deal, and was treated with kindness, respect, and dignity...with a great deal, to boot!<br><br>I completely understand that dealers are there to make money off of you. Fine. But when they repeatedly rape you, that's just nort right!<br><br>They have lost ALL of my business PERMANENTLY!!!<br><br>I love Lexus, I hate Lexus of Cerritos!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Cerritos:
This dealership is very friendly when you go it....but that is strictly lip service. They are horrible at follow up warranty service. They don't follow through with the work, and are lousy at returning phone calls. Three calls into their customer relations officer have gone unanswered. I would not buy from this dealership again, and will not take my car back there for service. I like my car, but after this experience would not buy another Lexus.

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