The 1 star is for the Sale Manager of Lexus Cerritos.
Today I stop ty to purchase 2 cars the GX460 and GS350. Mr. Maher (he pronounced: /My hair/) caught us first. He probably having a bad day and mis-communicate with me a lot, but I totally understand that. My friend has been dealing the car with the dealer and he got a deal $34k on the $35.4k price, so it's a $1.4k off. My friend asks me a favor to go and purchase the car from this dealer and helps him drive it back (SF Bay Area) for him since I'm traveling down SoCal.
When we test drive, Mr.Maher seems not interested in things I say, just keep going on his own with an extremely aggressive tone of voice. But It seems he having a bad day so I'm not mad at him.
Here the thing, when I come, Maher manager act as he doesn't know about the $34k. My wife, sister and I were sitting in Mr.Maher room, and Mr.Maher told us his manager summon us to his room, which to me is really rude to customer. I ask him that since we 4 all already here, why can't he come? Then Mr. Maher went to see his Manager, came back and said: "My manager is busy right now". Wow, busy that quick. Good job!
To me, I know that being a car sale person doesn't require a B.S or B.A but I doubt that someone could be a "manager" without one. However, Mr.Manager act as if he doesn't have one. Just a little disappointed but I don't expect much from those people who asking their customers, especially for the ladies, all 3 come to see him. What right such car sale manager has to summon their customers to him? And we even have a referral.
I Recommend This Dealer:
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