Lexus of Cerritos - Service Center

The people at Lexus of Cerritos have been very helpful and have gone above and beyond to take care of me for example I took my car for service and Mr. Lee saw I had a scratch that my daughter put on my do and have gone above and beyond to take care of me for example I took my car for service and Mr. Lee saw I had a scratch that my daughter put on my door and he ask to take it to the detail shop and in 5 min the care was back the scares where gone. Thanks Mr. Lee More

I came in about 45 minutes before my appt time but Jaime took care of me right away. Was told a 1.5 hr wait time but it took less than that and I got out of there early. From previous experiences with other took care of me right away. Was told a 1.5 hr wait time but it took less than that and I got out of there early. From previous experiences with other dealers, this rarely happens so I was very pleased. More

My mother, sister, and grandmother all own Lexus' and go to Brian for all of their service problems. I actually own a '95 Camry and used to go to the Toyota dealership until my service consultant of over 1 to Brian for all of their service problems. I actually own a '95 Camry and used to go to the Toyota dealership until my service consultant of over 10 years moved locations. I recently switched to Lexus of Cerritos for service because I kept hearing from my family how great Brian was. I just took my car in the other day for routine maintenance and was very pleased with the great service Brian offered. I didn't have to wait very long at all to see him as he was right on schedule. He is very friendly and personable and made the overall experience very easy. He even included an oil change coupon to help save me money. Overall I was very pleased with my first Lexus visit. Their coffee machine was pretty neat and I got a lot of work done in their office space. Thank you Brian and Lexus for being so accommodating! -a happy '95 Camry owner More

Good prompt appointment without prolonged waiting time. Good refreshments while waiting. Great car loaner program that is wonderful. Good communication with Sarah, the service representative, who is extrem Good refreshments while waiting. Great car loaner program that is wonderful. Good communication with Sarah, the service representative, who is extremely professional. Great car wash available! More

Sarah is just delightful, so friendly and so courteous. Also, remembers our names, and our dog's name of Ruby Mae. She loves Ruby Mae, as she is a "dog person" So helpful in getting our part that flew Also, remembers our names, and our dog's name of Ruby Mae. She loves Ruby Mae, as she is a "dog person" So helpful in getting our part that flew off on the highway ordered and then put on while we waited just 15 minutes! It was awesome!! More

I went to Dorothy on the recommendation of my mom. I've been to Cerritos Lexus twice now and will come back. Dorothy is very friendly, professional and helpful. been to Cerritos Lexus twice now and will come back. Dorothy is very friendly, professional and helpful. More

THE SERVICE WAS GOOD. PEOPLE WERE FRIENDLY. THE PLACE WAS EXCEPTIONALLY CLEAN COMPARED TO OTHER DEALERS. FREE SANDWICHES AND COFFEE WERE PROVIDED AT THE LUNCH TIME. EXCEPTIONALLY CLEAN COMPARED TO OTHER DEALERS. FREE SANDWICHES AND COFFEE WERE PROVIDED AT THE LUNCH TIME. More

I've been bringing my RX 300 to this dealership since I bought the car in 2002. Always amazing service -- both scheduled and drop-in! Jamie is simply a fabulous service liaison. Always courteous and pro bought the car in 2002. Always amazing service -- both scheduled and drop-in! Jamie is simply a fabulous service liaison. Always courteous and professional. He's helped me a few times as a drop-in client and goes out of his way to help. Great dealership and very nice people in every department! More

I've been going to Lexus of Cerritos since I bought my car in 2002. Service Manager Sarah Ventresca has always been very friendly, helpful and informative. She's very thorough and goes over every aspe car in 2002. Service Manager Sarah Ventresca has always been very friendly, helpful and informative. She's very thorough and goes over every aspect of the required service before the service is performed and gives a detailed review of the services afterwards, as well as going over the general condition of the car based on the multi-point inspection. She makes her clients feel secure and I know my car is in good hands with her. More

This is the third vehicle I have purchased from Lexus of Cerritos. Dorothy has been my service advisor for all of them and will continue to be my sole advisor for as long as I am a Lexus customer. She is al Cerritos. Dorothy has been my service advisor for all of them and will continue to be my sole advisor for as long as I am a Lexus customer. She is always pleasure to deal with. I know that when I walk in the door, she will smile and greet me like I am her best friend. She will promptly call me back when I leave messages, as well as keep me informed if any issues arise while she has my vehicle. I trust her and her recommendations. In today's climate, there aren't many people I can say that about. Therefore, if she is not working, I will not bring my vehicle in. Period. The world needs more people like Dorothy. More