Lexus of Cerritos - Service Center

I've been going to Lexus of Cerritos since I bought my car in 2002. Service Manager Sarah Ventresca has always been very friendly, helpful and informative. She's very thorough and goes over every aspe car in 2002. Service Manager Sarah Ventresca has always been very friendly, helpful and informative. She's very thorough and goes over every aspect of the required service before the service is performed and gives a detailed review of the services afterwards, as well as going over the general condition of the car based on the multi-point inspection. She makes her clients feel secure and I know my car is in good hands with her. More

This is the third vehicle I have purchased from Lexus of Cerritos. Dorothy has been my service advisor for all of them and will continue to be my sole advisor for as long as I am a Lexus customer. She is al Cerritos. Dorothy has been my service advisor for all of them and will continue to be my sole advisor for as long as I am a Lexus customer. She is always pleasure to deal with. I know that when I walk in the door, she will smile and greet me like I am her best friend. She will promptly call me back when I leave messages, as well as keep me informed if any issues arise while she has my vehicle. I trust her and her recommendations. In today's climate, there aren't many people I can say that about. Therefore, if she is not working, I will not bring my vehicle in. Period. The world needs more people like Dorothy. More

I have been a loyal customer of Lexus of Cerritos since I purchased my first Lexus in 1992. The customer service has always been top notch. I am now on my third Lexus and when I am ready to purchase my fou purchased my first Lexus in 1992. The customer service has always been top notch. I am now on my third Lexus and when I am ready to purchase my fourth, It will be from Lexus of Cerritos for sure. More

Dorothy is one of the best service reps. I ever visited. She is very detailed and has great service. Car was repaired and came back as promised. Would recommend.. She is very detailed and has great service. Car was repaired and came back as promised. Would recommend.. More

Dorothy has been my service representative for 10 years. Dorothy has been my service representative for 10 years. I owned another model car, but followed Dorothy to Lexus because I couldn’t imagine working Dorothy has been my service representative for 10 years. I owned another model car, but followed Dorothy to Lexus because I couldn’t imagine working with anyone else. Dorothy is always available when you need her. She is fair and treats everyone as if they are the most important client. Her professionalism and desire to help makes every visit complete. My car is always taken care of and I don’t have to question the service. Thank you Dorothy for all you do. Sincerely Patricia Simmons More

I'm a busy professional and when I need to get in and out of Service in a timely manner, Dorothy helps. She is friendly and just wonderful. I came in thinking I needed a 25,000 miles service. She didn't try of Service in a timely manner, Dorothy helps. She is friendly and just wonderful. I came in thinking I needed a 25,000 miles service. She didn't try to railroad me into getting it now, but told me to come back after 5,000 miles! I got my car washed and will return in September! More

Dorothy Lunney has taken care of me for over 5 years and she's wonderful to work with. In fact, the whole Lexus Cerritos service team is terrific. -Tom Chan she's wonderful to work with. In fact, the whole Lexus Cerritos service team is terrific. -Tom Chan More

Lexus of Cerritos called me first to arrange a service appointment for a recall service. The service was excellent, efficient and very fast. It took less than 10 minutes to see my service advisor, get my appointment for a recall service. The service was excellent, efficient and very fast. It took less than 10 minutes to see my service advisor, get my loaner car and get out of there. When I returned to pick-up my car, it was same quality of service and attention. More

I was very pleased with the customer service Dorothy provided. Very kind and helpful. Extremely professional. I will definitely bring our car back to Cerritos for service next time it is needed. provided. Very kind and helpful. Extremely professional. I will definitely bring our car back to Cerritos for service next time it is needed. More

Each time my husband and/or I have taken our Lexus RX350 (or our prior IS250) in for service, Sarah has been very professional and prompt, and it is a priviledge to have her as our service advisor. She's b (or our prior IS250) in for service, Sarah has been very professional and prompt, and it is a priviledge to have her as our service advisor. She's been very knowledgeable on the cars we've brought in for service. If you ask us, she's an "A+" employee who's always willing to help, and can answer all the questions we have. More