Lexus of Cerritos - Service Center

I have been a loyal customer of Lexus of Cerritos since I purchased my first Lexus in 1992. The customer service has always been top notch. I am now on my third Lexus and when I am ready to purchase my fou purchased my first Lexus in 1992. The customer service has always been top notch. I am now on my third Lexus and when I am ready to purchase my fourth, It will be from Lexus of Cerritos for sure. More

Dorothy is one of the best service reps. I ever visited. She is very detailed and has great service. Car was repaired and came back as promised. Would recommend.. She is very detailed and has great service. Car was repaired and came back as promised. Would recommend.. More

Dorothy has been my service representative for 10 years. Dorothy has been my service representative for 10 years. I owned another model car, but followed Dorothy to Lexus because I couldn’t imagine working Dorothy has been my service representative for 10 years. I owned another model car, but followed Dorothy to Lexus because I couldn’t imagine working with anyone else. Dorothy is always available when you need her. She is fair and treats everyone as if they are the most important client. Her professionalism and desire to help makes every visit complete. My car is always taken care of and I don’t have to question the service. Thank you Dorothy for all you do. Sincerely Patricia Simmons More

I'm a busy professional and when I need to get in and out of Service in a timely manner, Dorothy helps. She is friendly and just wonderful. I came in thinking I needed a 25,000 miles service. She didn't try of Service in a timely manner, Dorothy helps. She is friendly and just wonderful. I came in thinking I needed a 25,000 miles service. She didn't try to railroad me into getting it now, but told me to come back after 5,000 miles! I got my car washed and will return in September! More

Dorothy Lunney has taken care of me for over 5 years and she's wonderful to work with. In fact, the whole Lexus Cerritos service team is terrific. -Tom Chan she's wonderful to work with. In fact, the whole Lexus Cerritos service team is terrific. -Tom Chan More

Lexus of Cerritos called me first to arrange a service appointment for a recall service. The service was excellent, efficient and very fast. It took less than 10 minutes to see my service advisor, get my appointment for a recall service. The service was excellent, efficient and very fast. It took less than 10 minutes to see my service advisor, get my loaner car and get out of there. When I returned to pick-up my car, it was same quality of service and attention. More

Each time my husband and/or I have taken our Lexus RX350 (or our prior IS250) in for service, Sarah has been very professional and prompt, and it is a priviledge to have her as our service advisor. She's b (or our prior IS250) in for service, Sarah has been very professional and prompt, and it is a priviledge to have her as our service advisor. She's been very knowledgeable on the cars we've brought in for service. If you ask us, she's an "A+" employee who's always willing to help, and can answer all the questions we have. More

I was very pleased with the customer service Dorothy provided. Very kind and helpful. Extremely professional. I will definitely bring our car back to Cerritos for service next time it is needed. provided. Very kind and helpful. Extremely professional. I will definitely bring our car back to Cerritos for service next time it is needed. More

I give this excellent rating because of the outstanding customer service Dorothy Lunney extends to me each time I have my Lexus serviced at Lexus of Cerritos. Dorothy is very conscientious to me as a custo customer service Dorothy Lunney extends to me each time I have my Lexus serviced at Lexus of Cerritos. Dorothy is very conscientious to me as a customer and she exhibits a courteous and professional demeanor always. Thank you Dorthy! Sincerely, Mary Norment email: marynorment@yahoo.com More

I was recommended by a friend to come to this dealership for service since i was not happy with where I was going. Well, now I am absolute happy to get my car serviced and Jamie Lee is the service advisor I for service since i was not happy with where I was going. Well, now I am absolute happy to get my car serviced and Jamie Lee is the service advisor I trust. As long as I own a Lexus, I will be coming here. More