On March 3rd, I visited Lexus of Colorado Springs to test drive a pre-owned GX460 advertised on their website. When I arrived, the GX460 had no gas, the battery was dead and needed to be jumped, it was dirty, both inside and out, and there was an additional electrical fault as none of the windows opened from the driver's side door controller.
Additionally, the GX460 had an open warranty (Takata airbag recall) which was not disclosed by the dealership staff - when I brought it their their attention, I had multiple members of the dealership staff tell me that it wasn't a big deal. It's worth mentioning that the Lexus remedy for this recall is to avoid having anyone ride in the front passenger seat until the airbag is replaced. I was thoroughly unimpressed by what I experienced and did not make a purchase that evening.
However, this was a minor issue compared to what followed. While I was there on the 3rd, I was asked if I would be interested in trading in my current vehicle (a 2014 Toyota Rav4 Limited). I said no because we planned to sell it privately instead, but I let the sales people look at my car when they asked. They never gave me any feedback on the trade in value, so I assumed they were not interested. The following evening, March 4th, I was looking at their website and clicked on the "pre-owned Toyota" category. To my shock, I found that my Rav4, which I had not traded in and was still driving and holding the title to, had been listed for sale by the dealership. To make matters worse, the Carfax had already been amended to show that my car had been offered for sale by the dealership, meaning that I couldn't sell it myself unless the Carfax was fixed (which I had no power to do myself). I notified them, and after a week, they finally addressed the error.
I've been assured this was just a mistake, but Lexus of Colorado Springs has made every possible excuse and failed to take responsibility for their failure to represent the Lexus brand well, or for violating Colorado law by advertising a car for sale for which they did not hold the title and which I never agreed to trade in.
I am shocked by the experience I've had with Lexus of Colorado Springs. The dealership has behaved like a disingenuous used car lot instead of a premium national dealer. We gave them multiple opportunities to make things right with us, but they never did. I expect much, much better from the Lexus brand.