My Review Of Lexus of Concord:
I went there to trade in my van for a RX360. At first, I was very pleased with our first meeting, and after debating on which car company to go to; I decided to proceed with Lexus... I called the salesman and scheduled a test drive for 3 days later. Twice, the salesman called to confirm our appointment, and said everything was set, he had the car ready, and that he would have his technician on site waiting for when I arrived. When that day came, I showed up on time at Lexus, ready to trade in, my car papers all ready; hoping to leave the lot with a brand new RX360. Instead? I walk into the lobby to hear the receptionist tell me he left on a test drive after he saw me pull in. EXCUSE ME? He left, right as he saw me approach?
Eager to make a sale, another man asked if he could help me instead. I agreed, then he asked what car, what color, and what features in the car I would like to test drive. After I told him, he informed me that they didn't have the color of the car interior OR the features that requested. WELL, when the salesman called to confirm, he had SAID he had the car ready. So he missed our appointment AND told a lie? That definitely turned me off to Lexus. I drove off the lot and never looked back, only to have the him call 3 hours later; saying the client 'took a wrong turn'. RIGHT.
Its been almost one month since that incident and I STILL recieve calls almost every night from that same salesman, FROM DIFFERENT NUMBERS. Um, stalker?
All I can say is do not go to Lexus for business.
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