Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Glendale
Glendale, CA
482 Reviews
When luxury is a way of life, you want the best that life can offer. Smooth, quiet rides are tantamount to standards for Lexus. Here at Lexus of Glendale, we provide the finest products with our passionate commitment to our guests. As your Hollywood Lexus dealer and Los Angeles Lexus dealer, we know you have high expectations. Come to Glendale to see how we extend the Lexus Covenant to each and every one of our guests!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 482 reviews
November 14, 2025
Excellent customer service by Randy Castellanos and Service director Chris Garabedian. The Customer Service team and Service Director provided prompt, professional, and exceptionally competent assistan Service director Chris Garabedian. The Customer Service team and Service Director provided prompt, professional, and exceptionally competent assistance. Their communication was clear and thorough, and they demonstrated genuine care throughout the process. They made me feel fully supported and taken care of from start to finish. I highly recommend their service. More
by Varpet0303
Employees Worked With
Chris Garabedian
November 11, 2025
STAY AWAY FROM THIS DEALER! Lies after lies, the worst experience ever! I was shopping for a 2025 Lexus UX. They showed me a demo car and lied that it was only a few weeks ol Lies after lies, the worst experience ever! I was shopping for a 2025 Lexus UX. They showed me a demo car and lied that it was only a few weeks old. In reality, it had been sitting there for 19 months. I only found this out myself after paying the down payment and checking Carfax, which showed only about 2 years of warranty left. Instead of admitting the truth, they tried to sell me a full warranty. When I confronted them why they lied about the age, they played dumb and pretended not to know the car’s actual age. Denice and her manager Nick, were not transparent from the start, selling an old car at a new car price. When I tried to negotiate (as any normal buyer would, because this is our hard-earned, after-tax money), I was treated rudely. Denice was sarcastic and even hung up on me twice. If my offer was too low, then just don’t do the deal and don’t call me back. Basic kindness doesn’t cost anything, I genuinely hope she treats people around her better. I even apologized in person for bargaining and thanked them for their time and efforts, only to feel completely played and deceived. They also tried to have me sign a 4.89% interest rate when a 2.49% option was available. I decided to cancel the purchase and walked out furious. Only then did they call back, suddenly admitting fault and offering “full warranty.” See, LIES AFTER LIES. I understand salespeople have quotas and tactics, but lying to customers and covering it up is not business — it’s manipulation. These are disgraceful, deceptive practices. More
by qs
September 01, 2025
I originally shared this review on Google, but I’m adding it here on DealerRater as well so that other buyers can be aware of my experience. I drove over 100 miles to view Certified Pre-Owned Lexus adding it here on DealerRater as well so that other buyers can be aware of my experience. I drove over 100 miles to view Certified Pre-Owned Lexus RX 350s I had researched the night before, fully prepared to spend close to $50,000 in cash. Unfortunately, the experience was very disappointing. No one greeted me when I arrived. When a salesperson (Erin Ishibashi) finally approached, her first words were simply, “What’s up?” — no greeting, no professionalism. She showed me the vehicles with little conversation, and the first RX 350 I opened smelled strongly of cigarette smoke — completely unacceptable for a Lexus Certified vehicle. Throughout the visit, there was no warmth, no engagement, and no effort to understand my needs as a serious buyer. Instead, I felt disregarded and judged. This is not the level of respect or service expected from a luxury brand. I chose to take my business elsewhere. More
by Claudia.
Employees Worked With
Erin Ishibashi
May 24, 2025
Very nice kind knowledgeable sales person and all staff I make a purchase of car which one I like I make a purchase of car which one I like More
by Maya
Employees Worked With
May 05, 2025
Excellent service. Very friendly staff . It took only few hours to completes the service but they provided a loaner. Very friendly staff . It took only few hours to completes the service but they provided a loaner. More
by Sedaminasian
May 04, 2025
All employees are welcoming and attentive to your respective need's, I’ve been servicing my car at this dealership for years now and I will keep on bringing it back without a doubt. respective need's, I’ve been servicing my car at this dealership for years now and I will keep on bringing it back without a doubt. More
by rpineda
Employees Worked With
Erick Ucelo
