Lexus of Henderson

Awesome Never had a bad experience. From the second I’m checked in to the time when to pick up. Love the complimentary snacks,beverages, and car wash. Custome Never had a bad experience. From the second I’m checked in to the time when to pick up. Love the complimentary snacks,beverages, and car wash. Customer service is better than the location on Sarah. There very rude and have no customer service skills. Would never go there nor refer anyone there. More

Recall service I was greeted and taken in to meet with a service advisor in a timely manner. Fast service, very clear explaination of the services being provided. I was greeted and taken in to meet with a service advisor in a timely manner. Fast service, very clear explaination of the services being provided. More

Nice job Lexus of Henderson Only negative is that it took too long to get through to service department on phone. They need more service operators to handle calls. But once the Only negative is that it took too long to get through to service department on phone. They need more service operators to handle calls. But once there I was treated very nice and very professional. Shuttle even took me to and from my office. I would highly recommend it More

Windshield Replacement When I called, I was transferred to Service and Shannon answered. I asked her, Is my car ready? Can I proceed to pick it up? She transferred me to, When I called, I was transferred to Service and Shannon answered. I asked her, Is my car ready? Can I proceed to pick it up? She transferred me to, Jace, and I got his voicemail and left a message. I called back an hour later and again, Jace's voicemail. I called back immediately and asked for someone else. Again someone elses voicemail. I was never able to reach anybody in Service, just voicemail messages were left 3 times. NO ONE EVER RETURNED MY CALLS. The following day, I just drove there to pick up my car from Service without ever being able to reach a Service advisor by phone. I am quite unhappy with this Service experience. NO ONE answers their phone, just voicemails. NO ONE returned my messages. More

Pleasant Everything was done in a timely manner. David went above and beyond to assure I was taken care of it. He knew I was on a tight schedule and helped me Everything was done in a timely manner. David went above and beyond to assure I was taken care of it. He knew I was on a tight schedule and helped me be on my way quickly as possible More

Long wait with “appt” 2.5 hour wait 10 a.m. appt. Arrived 9:45. Just a few cars in front of me when arrived. A few cars behind mine. Last car serviced. 10 a.m. appt. Arrived 9:45. Just a few cars in front of me when arrived. A few cars behind mine. Last car serviced. More

Excellent service I purchased a certified 2018 Lexus GX460. I found the car online and reached out to salesman Ray Jimenez through the internet. He was extremely good t I purchased a certified 2018 Lexus GX460. I found the car online and reached out to salesman Ray Jimenez through the internet. He was extremely good to work with, knowledgeable about the product and eager to help in any way he could. I ran into a little problem where the Enform system was registered to the previous owner, and Ray went above and beyond to help me. The experience was as easy as could be and I was pleased with the way I was treated. More

Excellent as Always The maintenance staff at Lexus creates the most welcome and confident atmosphere of any car dealership in this city. It is evident that the staff enjo The maintenance staff at Lexus creates the most welcome and confident atmosphere of any car dealership in this city. It is evident that the staff enjoys working for Lexus. More

New Car Purchase I found the vehicle online and contacted the dealership to make sure it was still available. I then set an appointment for the next day to test drive I found the vehicle online and contacted the dealership to make sure it was still available. I then set an appointment for the next day to test drive the vehicle. On the day of the test drive I was greeted by the sales person when I walked in the door. Within just a few minutes I was testing the vehicle. After the test drive I filled out the application, was approved, and signed the papers. Following that, I met with the finance manager to review financing and warranty info. Signed a few more docs and was finished. I was in and out within two hours. I have purchased three vehicle from Lexus Las Vegas/Henderson. Every time the process is awesome and the staff is great to work with. More

Detailing was awesome! Service has always been top notch. I love the special touch of working with a service rep in his office vs the public windows at other dealerships. I Service has always been top notch. I love the special touch of working with a service rep in his office vs the public windows at other dealerships. I haven't even seen this type of treatment at exotics dealerships here in town! More