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Lexus of Knoxville

Knoxville, TN

not yet
rated
1,008 Reviews

10315 Parkside Dr

Knoxville, TN

37922

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Showing 1,008 reviews

January 25, 2021

Thanks to Shiloh and ray for out standing service helping to find a big problem Shiloh was great in working quickly to take care of problem THANKS LEXUS More

by JACK 66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shiloh Randolph
Jan 27, 2021 -

Lexus of Knoxville responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2021

Poor service after buying the extended warranty will not buy from this dealership after making appointments to find out they were not able to work on our car and didn't offer to help just said sorry and sen More

by Mark _letner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shiloh Randolph
August 30, 2019

Most inhumane dealership I understand that you are the Vice President of Lexus of Knoxville and I want you to be aware of the experience we received today and while we will ne More

by Thenoes4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter, Andrew, used car manager that I don’t know the name of but should be fired, Nordehl Unbehaun
June 29, 2019

Got the buy here pay here feeling I bought my GX 460 here . At the time of purchase I was told I had 2 complimentary Service visits.When I went back for my second service the service m More

by Myben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shiloh Randolph
April 26, 2019

As always. Excellent I always have great service here at Lexus of Knoxville. Always very friendly and courteous it's so convenient to be able to use a loaner car so you ca More

by Bible2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhett in service
April 23, 2019

Service on Lexus GS Always outstanding service at Lexus of Knoxville, that is the reason we buy cars there. Would recommend to anyone who needs service or is thinking abo More

by KAREN72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamison Stroupe, Kevin Page
April 19, 2019

Great Service Center!! Our experience with the service center was so nice from drop-off to pick-up. Information was exchanged quickly & professionally & a courtesy card was More

by BASHIELDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Page
April 19, 2019

Wonderful Dealership!! Lexus of Knoxville cannot be beat when looking for a new Lexus!! The people we were in contact with were friendly, informative & helpful - made selec More

by BASHIELDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Qualls, Catherine Vandergriff, Nordehl Unbehaun, Andrew Grassell, Phil Johnson, Chad House
April 18, 2019

Did not solve the issue Twice now since I’ve had this vehicle, I’ve taken it into the service center for an extremely audible rattling noise in the rear. Neither time have t More

by AKS920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dallas Hoard
Apr 23, 2019 -

Lexus of Knoxville responded

Thank you for taking the time to write about your service experience. We apologize it wasn't Lexus Lifestyle level. We are escalating this matter to our Senior Management team, and they will handle accordingly. We much appreciate your business. Sincerely, Lexus of Knoxville.

Apr 23, 2019 -

Lexus of Knoxville responded

Thank you for taking the time to write about your service experience. We apologize it wasn't Lexus Lifestyle level. We are escalating this matter to our Senior Management team, and they will handle accordingly. We much appreciate your business. Sincerely, Lexus of Knoxville.

Apr 23, 2019 -

Lexus of Knoxville responded

Thank you for taking the time to write about your service experience. We apologize it wasn't Lexus Lifestyle level. We are escalating this matter to our Senior Management team, and they will handle accordingly. We much appreciate your business. Sincerely, Lexus of Knoxville.

April 18, 2019

Excellent service from my technician, Shiloh Randolph Shiloh Randolph is an excellent service technician. I took my car in for a checkup and she texted to let me know what it needed and what the cost woul More

by LINDAHODGES0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shiloh Randolph