Lexus of Manhattan

I recently had the pleasure of leasing a Lexus from Lexus of Manhattan, and I couldn't be more thrilled with the experience! From the moment I walked through the door, the team made me feel welcome and value of Manhattan, and I couldn't be more thrilled with the experience! From the moment I walked through the door, the team made me feel welcome and valued as a customer. Raymond Liang was fantastic. His knowledge about the Lexus lineup was impressive and he took the time to understand my needs and preferences. I appreciated how he patiently answered all my questions, providing thorough explanations of the features and benefits of the various models. The whole experience was enjoyable and stress-free. Overall, my experience exceeded my expectations, and I am absolutely delighted with my new Lexus. I highly recommend this dealership to anyone in the market for a vehicle. You will be met with a knowledgeable, helpful, and friendly team that prioritizes your needs and satisfaction. More

Raymond Liang at Lexus of Manhattan was incredibly patient, took the time to understand what I was looking for, and found the perfect car for me. The whole process was smooth, and I’ll definitely reco patient, took the time to understand what I was looking for, and found the perfect car for me. The whole process was smooth, and I’ll definitely recommend him to my friends and family! More

Thanks to Raymond Liang, my mom and I really enjoyed the time and process with lexus Manhanttan. Flawless processing and extra leeway to work out the number and perferences. I am glad I was able to work wit time and process with lexus Manhanttan. Flawless processing and extra leeway to work out the number and perferences. I am glad I was able to work with Raymond for a short period of time. He's a hustler and very dedicated sales rep. Thank you ! More

My family and I recently had the experience of purchasing a 2022 RX with Dom. And what an experience it was—sike! From the moment you sit down, they make it abundantly clear that buying from them is a privil a 2022 RX with Dom. And what an experience it was—sike! From the moment you sit down, they make it abundantly clear that buying from them is a privilege, and you should be grateful for any modicum of respect or honesty. Forget about a “luxury” car-buying experience—this felt more like customer service at McDonald’s. Honestly, they should just rename this place the McDonald’s of Manhattan. If we hadn’t already put down a deposit and committed to our word, we would’ve walked away. STAY AWAY! Background We scheduled an appointment on a rainy Thursday and arrived to an empty dealership. After waiting a while, we were finally greeted by our salesperson, Dominique, or “Dom.” After basic pleasantries, Dom promised us “a few hundred dollars off” the listing price before we even saw the vehicle. When we inspected the wet car and pointed out a few scratches, Dom verbally promised to take care of those as well. Trusting Dom, I left him with my retired parents to work out the details—a mistake on my part. We paid the listed price, put down a deposit while waiting for the title (ETA: one week), and were assured the car would be delivered in good condition. The Nightmare Begins Fast forward to the weekend: we got a call from one of the used car managers informing us the title was in and to call back to schedule our appointment. After four unanswered calls on a Saturday, we finally reached Sani, a sales manager. Without any greeting or acknowledgment of the original delivery estimate, Sani angrily stated that if we didn’t pick up the car by Monday, he’d sell it to someone else—deposit or not. He then hung up on us. Imagine speaking to someone you’ve never interacted with, only to be met with hostility, a one-liner ultimatum, and a hang-up. If a sales manager is yelling at customers without knowing contract details and abruptly hangs up, how do you think the rest of the team behaves? Check the reviews—this experience seems to be par for the course. Despite everything, we honored our word and spoke with Mike and Aladdin, two other used car managers, who were much more reasonable and understanding. We scheduled a pickup for a few days later in the morning. Pickup Day We arrived prepared, with insurance in hand, and the dealership had our checks cashed by 10:30 AM. After inspecting the car again, we reminded Dom of his promises: cleaning/buffing the car and ensuring a license plate without the number “4” (considered bad luck in our culture). At this point, we were ready to finalize the transaction, but we were told there was an “elevator malfunction” and were asked to leave. There was zero communication throughout the day unless we reached out for updates. At Dom’s request, we returned at 3 PM, still hoping to make it to our family Thanksgiving dinner. Unfortunately, we ended up sitting at the dealership for hours without any updates. Dom was nowhere to be found, and various employees repeatedly claimed they didn’t know what was going on. By 6:30 PM, we were the only customers left and had to cancel our family dinner. From what we observed during those hours, other customers were treated with the same indifference and lack of respect. At least the dealership is consistent—in belittling their customers equally. The Final Straw We finally received the car at 7 PM—an hour past closing. The license plate had two “4s,” the car had not been cleaned or buffed as promised, and to top it off, we were given only one key. Of course, we had to pay an additional $300 for a second key. We left exhausted, dejected, and completely disillusioned. Good luck to anyone who encounters these two at this dealership—or anywhere else in life. More

Complete waste of time dealing with this dealership. Jenay Howell claims she knows ow to do an out of state transaction, but couldn't so much as return a call or send pictures. They have her in sales, Jenay Howell claims she knows ow to do an out of state transaction, but couldn't so much as return a call or send pictures. They have her in sales, but she should be in housekeeping as much xxxx as she's shoveling around! Save our time and shop elsewhere. Multiple red flags at this dealership! More

Raymond is great! I just bought a Lexus NX model from him. He knows what customers want, doing his best to meet them. I strongly recommend him! I just bought a Lexus NX model from him. He knows what customers want, doing his best to meet them. I strongly recommend him! More

I recently had a great experience purchasing a vehicle from Raymond at Lexus of Manhattan. From the start, Raymond was incredibly knowledgeable and professional. The entire process was smooth, stress-fre from Raymond at Lexus of Manhattan. From the start, Raymond was incredibly knowledgeable and professional. The entire process was smooth, stress-free, and transparent, with no pressure at all. Raymond answered all my questions and even helped me turn in my old car. I highly recommend Raymond for anyone looking to buy a Lexus! More

I bought a Lexus RX350 of 2023 from this dealership. The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a res The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a resident of Rhode Island, I was told that I will get my registration and number plates from DMV Rhode Island by mail within 14 working days, and a temporary plate was issued valid for 30 days from the date of purchase. After about three weeks I called to check the status of my case, and was told by Jason that the plates would be arriving anytime now, the day we get the plates these would be sent to me through overnight shipping, Its worth mentioning here that during the negotiations the gentleman from finance confirmed on my suggestion that Instead of plates arriving from DMV Rhode Island at this dealership and then sent to Rhode Island on my address, DMV be advised to send direct to my address in Rhode Island to save time and delay. First red flag. Since, the expiry date of the temporary plate was getting closer, I started calling them almost daily to get the same reply from Jason, On 28th August, I received an email from the dealership that I need to get a VIN check from the local police station and then drop the original copy at the residence of one of their employee in Rhode Island, If I want to get it faster. The most unprofessional way of handling. After 29 days of the deal, they came to know of this requirement. Second red flag. After the expiry of the temporary plate they stopped attending my phone calls, no reply to my voice messages. Finally I approached the manager through their operator, to find if he could advise any alternate because of this delay due lack of professionalism of his staff. To my utter disappointment, the manager on top of his voice very aggressively defended his staff and told me that they don't sell number plates, and if I get any ticket for this unlawful act they will pay for it. I wonder a manager talking to a customer at this pitch of voice and giving such an unprofessional and a layman like alternate. Third red flag. After that I never called them again, and collected the plates on 18th September, after almost 50 days of the deal, again from the residence of the same employee. Otherwise, another two weeks would have gone. Pathetic after sale service. More

Thank you to all team of Lexus of Manhattan for your professional and dedication jobs of service to help me find my dream car! My personal appreciation to Raymond Liang for his high knowledge and profes professional and dedication jobs of service to help me find my dream car! My personal appreciation to Raymond Liang for his high knowledge and professionalism, kindness and respect! More

I recently had an amazing experience purchasing my new vehicle from Raymond Liang at Lexus of Manhattan. From the start, they were able to get me the exact specifications I wanted in a very timely manner, vehicle from Raymond Liang at Lexus of Manhattan. From the start, they were able to get me the exact specifications I wanted in a very timely manner, which I greatly appreciated. The entire process was smooth, and they were incredibly transparent when it came to the pricing of the new car as well as the trade-in value of my old vehicle. I felt well-informed and confident in my decision throughout, and I couldn’t be happier with my new car. I highly recommend Raymond Liang at Lexus of Manhattan to anyone looking for a trustworthy and efficient car buying experience! More