Lexus of Maplewood

When I arrived I was greeted and escorted to Service Consultant Wilson Hernandez. Wilson was very pleasant and informative. We discussed my vehicle service for my appointment, the estimated time of comp Consultant Wilson Hernandez. Wilson was very pleasant and informative. We discussed my vehicle service for my appointment, the estimated time of completion and he provided me with a new loaner car. A technician reviewed the loaner car features with me prior to my departure. Wilson kept me updated with a video from the service mechanic with recommended repairs. I requested that Wilson contact my warranty company to determine if the needed repairs were covered. Wilson got back to me within a hour to confirm the repair work would be covered. The next day the repairs had been completed. I returned the loaner vehicle and we reviewed the repair work the had been performed. I was escorted to my car which had been washed and vacuumed. It was a pleasant experience. More

My “home” Lexus had been Wayzata; I got caught with a “check brake oil!” Message in xx. Anthony, so I called the Maplewood dealership. Everyone was more than helpful and fixed the problem the same day! “check brake oil!” Message in xx. Anthony, so I called the Maplewood dealership. Everyone was more than helpful and fixed the problem the same day! My NEW “home” Lexus dealership :) More

We had a comfortable experience at Maplewood Lexus and the whole process of purchasing vehicle went smoothly. There whole staff was courteous and friendly and answered all our questions. the whole process of purchasing vehicle went smoothly. There whole staff was courteous and friendly and answered all our questions. More

Was surprised that the battery was under warranty, will always trust lexus with any maintenance. always trust lexus with any maintenance. More

Warm, welcoming, positive experience. Customer focused approach. We enjoyed our experience from start to finish. The people at this location work as a team. If our rep was busy with someo Customer focused approach. We enjoyed our experience from start to finish. The people at this location work as a team. If our rep was busy with someone else, he had co-workers take care of us. 5 out of 5 stars. More

I had an excellent experience at Lexus of Maplewood. The salesman, Tim was a great help and enjoyable to work with. The salesman, Tim was a great help and enjoyable to work with. More

Where to start. I stopped in to look at a UX as I wanted to go from an RX and an ES to a smaller SUV and a hybrid. Kristi Bakken was the salesperson I worked with. W I stopped in to look at a UX as I wanted to go from an RX and an ES to a smaller SUV and a hybrid. Kristi Bakken was the salesperson I worked with. Wow and I mean Wow!!. Kristi went over and above and out of her way to accommodate me during the entire process. Having a husband w/severe dementia and unable to drive, the time was coming to go to 1 vehicle that was easier for him to get in and out of and for me to drive. To call this an emotional journey is an understatement! I was NEVER rushed or pressured or made to feel I was taking too much time or asking too much from both Kristi and Sales Manager Mike Farrell, Their empathy and understanding is unparalleled. I am a “Little Old Lady”. Always did our vehicle shopping as a team. This was the first time ever all the responsibility was on me, and it was not something I looked forward to, enjoyed or wanted in any way to do. They “got” that and let me navigate at my own pace. Chad, who walked me through the payment process and signing many papers was also patient and kind. Not once did I feel pressured to buy more than I wanted or felt I needed. My situation is unique in that I traded 2 Lexus vehicles in on 1. Granted they were fabulous vehicles but Kristi and Mike didn’t bat an eye letting me do this! I feel too the price I got for each was very fair. Who gets to say that? After checking out the UX, while very nice, it does not come with the level of trim packages we’re used to. The NX ended up being my choice! Love It! Our previous experiences at Lexus of Maplewood have always been great. This time, superior. Glad I came back!! Sum it up in one word…. GRATEFUL. More

Being that it took longer than had expected my service manager didn't charge me for the rotation of my tires. manager didn't charge me for the rotation of my tires. More

Ricky the sales person went ABOVE and BEYOND and did an excellent job ! He made the experience easy . However , i did not appreciate a different sales lady hiding the car from us trying to buy it . S excellent job ! He made the experience easy . However , i did not appreciate a different sales lady hiding the car from us trying to buy it . She was very unprofessional when she did that . She knew we’re interested in the car since we pulled up and saw it . She cause a delayed in customer service. I do appreciate Ricky handeling that situation well and going and finding the car for us again . he really put in the good work More