Lexus of Maplewood

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus of Maplewood:
I was impressed by the kindness shown by Robert Hamm in searching for a used vehicle and went back to him to make my final purchase. As I began to work on the deal he became very short with me and felt as though he was rushing me through the sale. When he came back to me with a much higher interest rate then first discussed I asked to be given some time to think about it and he replied "I came in on my day off to work this deal - I'll give you 2-3 minutes to make up your mind and then I’m leaving". Instead of canceling the deal I moved forward. With no car of my own, he initially said he would do whatever he could to assist in the car buying process but on day of sale was requesting (pushing me is better said) for me to leave work early to close the deal. I was not able to and he became very rude with me. I discontinued my conversations with him at that point. I spoke with the manager regarding Mr. Hamm and told him i would not be doing business with them if I had to deal with Mr. Hamm any further. I was told someone else would assist and then was told no one else was available and that Mr. Hamm was the only one I could do business with. I told them I would rather cancel the purchase but the manager said I would be picked up and would be taken care of by the finance manager.

Arriving at the Maplewood location - I was taken to the back office to sign paperwork and handed keys. NO ONE walked me out or even went over anything or features of the car I had just purchased included the manager that had agreed to work with me through this purchase!

This is by far THE WORST customer service I've EVER received from a dealership and would NOT RECOMMEND them to anyone! The second you agree to purchase all kindness is out the door and instead of them providing you customer service I felt like I had to bend over backwards to accommodate them in their timing and schedules.

DO NOT SHOP AT LEXUS OF MAPLEWOOD - you'll regret having done business with them.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Maplewood:
Worst experience I have EVER had at any dealership, much less a Lexus dealership. Had problem that should've been covered under warranty, was told over the phone only that it "wasn't their problem" and when I asked how this problem could've possibly have happened due to something we did on a car with 3000 miles, I was given a "Look, I"m just telling you what my tech told me, there is nothing we can do for you". Even when I went to pick up my car they were rude. I went to Lexus of Wayzata, they had the problem corrected and we were on our way in a half an hour. I give Lexus of Maplewood an F! I would never even let them change my oil again!

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