Lexus of Melbourne

A dealership and service that beat expectations! True to their early advertising about their service, Lexus of Melbourne has NEVER disappointed me in taking care of my 17 year old 400 SC. After each True to their early advertising about their service, Lexus of Melbourne has NEVER disappointed me in taking care of my 17 year old 400 SC. After each service my car feels like new and none of their service advisors has EVER taken advantage of me as a woman. They made sure that replacements were done on time, shortcomings were pointed out, and BILLS NEVER BROKE THE BANK. John Lohne has been my designated service advisor for years and I look forward to having him take care of my vehicle because I trust him and his technicians implicitly. I would never buy any other car than a Lexus and would do so at Lexus of Melbourne because they treat their customers right. Jutta Fulford More

service evaluation John got me in for service on very short notice and also secured a loaner car for me at the same time-very smooth and uneventful experience. John got me in for service on very short notice and also secured a loaner car for me at the same time-very smooth and uneventful experience. More

Cutomer Service Don Cappola was a pleasure. This is my second car that I have purchased from him. I hope he is around in two years. Thanks Don!! Don Cappola was a pleasure. This is my second car that I have purchased from him. I hope he is around in two years. Thanks Don!! More

Service Jamie Coats has done an excellent job on all of my service calls. The latest a dead battery was handled quickly and with a minimum of discussion. I wo Jamie Coats has done an excellent job on all of my service calls. The latest a dead battery was handled quickly and with a minimum of discussion. I would recommend this dealership yo anyone looking for a quqlity servive provider. More

Superior Service in all areas The service is excellent in all areas. We arrived early and that was no problem. The gentleman who checked us in did so promptly and courteously. (I The service is excellent in all areas. We arrived early and that was no problem. The gentleman who checked us in did so promptly and courteously. (I do not recall his name, but I wanted to mention him and thank him.) And in no time our vehicle was ready and nicely washed too. John Lohne checked us out promptly, so we could get on our way. Thank you, we appreciate your excellent customer service and the care you give to our vehicle. More

Excellent Service The employee I work with is Jamie Coates and she is great. She is very courteous and polite. If I every have any questions she is always able to ans The employee I work with is Jamie Coates and she is great. She is very courteous and polite. If I every have any questions she is always able to answer them and if she doesn't know she finds out and gets back with me. Her desk is always neat and tidy. More

Car cleanup Our cars are always washed, and the inside used to be cleaned. The wash job this time was bad. Pollen was stuck to car and of course the inside was Our cars are always washed, and the inside used to be cleaned. The wash job this time was bad. Pollen was stuck to car and of course the inside was not swept. With what we pay for a Lexus I think we should get a completely clean car. Used to get this service until new owner took over. More

Always treated well at Lexus of Melbourne Having bought three new Lexus vehicles over the past few years, I've always enjoyed exceptional service from the Melbourne Lexus dealership. My servi Having bought three new Lexus vehicles over the past few years, I've always enjoyed exceptional service from the Melbourne Lexus dealership. My service representative, John Lohne, has always treated me as he would a personal friend and that makes any visit for service an enjoyable experience. More

Lexus of Melbourne Service In the last 2 months my family has had 3 different Lexus vehicles serviced at Lexus of Melbourne, an ES 330, RX350 & a CT200. Jamie Coates has been o In the last 2 months my family has had 3 different Lexus vehicles serviced at Lexus of Melbourne, an ES 330, RX350 & a CT200. Jamie Coates has been our primary Service Advisor for the last 2 years and she has provided excellent service advice. Her estimates of the cost and time of all services have been accurate with no surprises. In the case of the ES, extra work was required and she phoned to get my okay before having the mechanics perform the additional work. She has consistently provided a loaner when I have requested one. She is pleasant even at the end of the day which is an asset that anyone who has had to deal with customer relations can attest. She always makes sure the cars are washed and the interiors are clean when we pick up our cars and all of the paperwork is complete. Jamie is one of the main reasons we will be a customer for life at Lexus of Melbourne. More

Lexus Exceeds Expectations Again Service staff and sales staff are great. All employees polite, professional and very knowledgeable. Great to be greeted upon arrival and treated as Service staff and sales staff are great. All employees polite, professional and very knowledgeable. Great to be greeted upon arrival and treated as a special guest. Lounge/waiting area is comfortable, well-furnished, and spacious. Wi-FI available so I am able to continue with my work. Easy to schedule maintenance and am always received on time at the service department! John Lohne is my service advisor and he is always right on target with service requirements. I highly recommend Lexus of Melbourne; in fact, my referred my friend (Gerald Bechtel) and he bought there as well. More