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Lexus of Memphis

Memphis, TN

4.8
785 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 785 reviews

April 26, 2024

The service is always trustworthy, timely and per what was agreed upon. The loner was great, since I only have 1 car. The car was washed and vacuumed. I am please with the results. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 28, 2024 -

Lexus of Memphis responded

Dave, we're glad to know you had a positive experience with our service at Lexus of Memphis. We always aim for timely and trustworthy work! Thanks for your feedback.

April 21, 2024

Excellent service. Service was Timely. No hassle. Johnny was super nice, helpful, informative and efficient. More

by Rx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Apr 22, 2024 -

Lexus of Memphis responded

We're glad to know you had a great experience with Johnny and our team at Lexus of Memphis! Thanks for highlighting the excellent service, we appreciate your feedback. Safe travels in your Lexus RX 350!

April 20, 2024

Service Dept is always friendly and helpful. Loaner was great. Service advisor always the best-Terry. He was not there this time and I had Jasmine and she was terrific. More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Apr 22, 2024 -

Lexus of Memphis responded

Lloyd, it's great to know that our service department at Lexus of Memphis always meets your expectations. We're glad Jasmine was able to step in and provide terrific assistance this time around!

April 19, 2024

The service dept. has performed as required and usually have your vehicle ready as promised. I have usually only had maintenance done at this dealership. More

by ec716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Apr 22, 2024 -

Lexus of Memphis responded

We're glad to know our service department at Lexus of Memphis has met your expectations and delivered on time. We appreciate you choosing us for your vehicle's maintenance needs!

April 14, 2024

Very positive experience overall-Johnny was excellent, he explained everything clearly and kept me informed throughout the process- the waiting room was maintained very well,including snacks-the wait time wa More

by billmuir42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny ? ( Green Bay Packer fan )
Apr 15, 2024 -

Lexus of Memphis responded

Bill, we're glad to know that Johnny and the team at Lexus of Memphis provided you with a positive experience. We appreciate your feedback on our waiting room and service speed as well! Enjoy your freshly washed car!

April 11, 2024

We always ask for Mike. Fantastic communication! and service. Mike is east to work with More

by SDLITTLEFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Apr 11, 2024 -

Lexus of Memphis responded

We are glad to hear that Mike provided excellent service. Thanks for choosing Lexus of Memphis!

April 11, 2024

Gary, Brian and the rest of the team at Lexus of Memphis made the whole process simple and quick, they went through all the options of the car took the time to set up car play with my phone and the finance More

by rdean3336
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Harper, Bryan Smith
Apr 11, 2024 -

Lexus of Memphis responded

We're delighted to know that Gary, Brian and the rest of our team at Lexus of Memphis made your car buying experience simple and quick. It's great to see you back for a second time! We hope you enjoy your new ride as much as we enjoyed serving you.

April 09, 2024

Took car for an oil change found coolant was leaking. Warranty covered labor and parts. Dealership provided a courtesy car at no cost. I was disappointed they didn’t wash my car after servicing, it su More

by jst4hunters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Apr 10, 2024 -

Lexus of Memphis responded

We appreciate your feedback and are glad to know that the warranty covered labor and parts, as well as a courtesy car. However, we're sorry to learn about your disappointment regarding the car wash - it's indeed our standard practice. We'd like an opportunity to make this right for you so please feel free reach out at any time. Thank you, Gary York - Service Manager - 901-362-8833

April 09, 2024

John Lau was a great salesman! He really went above and beyond to get me the right car within the parameters l provided. The entire staff was terrific! More

by letithia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lau
Apr 10, 2024 -

Lexus of Memphis responded

We're so glad to know that John and our team at Lexus of Memphis were able to help you find the right car! Thanks for sharing your positive experience with us. Safe travels in your new vehicle!

April 09, 2024

Friendly staff, clean servuce department. Work is always completed on time and is well done. More

by jdmangiapane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damen Jones
Apr 09, 2024 -

Lexus of Memphis responded

The team at Lexus of Memphis loves seeing great reviews! Thank you for choosing us to take care of your vehicle.

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