Lexus of Montgomery

The price of their vehicle services and the customer service is why I continue to return. service is why I continue to return. More

Awesome experience, TJ did an excellent job helping me purchase my new vehicle. When I got there I didn’t know what to expect, but I left with the car I wanted. Thank God for the wonderful service provide purchase my new vehicle. When I got there I didn’t know what to expect, but I left with the car I wanted. Thank God for the wonderful service provided by her the management and staff More

Hello and Great Day! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! I feel like Mr. Boartavis has represented Lexus Service Department very well and a he’s a great asset to the company… I greatly appreciate Mr. Boartavis for assisting me!!! And I am very pleased with Boartavis assisting me with his customer service skills… Best regards, La’Trena Robinson More

Worst dealership ever. They wont back their warranty and its always a hassle. Dont recomend! They wont back their warranty and its always a hassle. Dont recomend! More

2/25/2024 I bought a brand new Lexus 350 RXH. I made this appointment agreeing on the deal presented to me on 2/22/2024. I confirmed with the salesman that I would be able to complete the deal an I made this appointment agreeing on the deal presented to me on 2/22/2024. I confirmed with the salesman that I would be able to complete the deal and have a detailed car on a Sunday purchase , he assured me I would. The dealership called on 2/23 to confirm the appointment, I confirmed. They called again on 2/24 to confirm, I confirmed. I drove Sunday 4 hours and made my appointment time. Vehicle was out front dirty and with the stickers still on it. I traded a 2020 350 RX, which I had detailed. 3 hours later, they handed me 1 Fob and expected me to drive off with a dirty car with all the stickers still on it. Excuse was “detail guys” didn’t show up. In 3 hours not one person and the sales manager was there, did not even take it to a car wash! I left town and went to a car wash, I wanted to be proud of my new car. Then I scheduled a detail for my brand new from a local company. 4/22/2024, while driving my car in the country, I needed to use my windshield wipers to help with the bug residue, NO fluid! Took it to an Auto parts store, bought fluid and employee came out to fill the reservoir, he stated it had never had fluid placed in it. 4/28/2024, Still no extra FOB which had been promised and yet other new owners since me have received theirs. This is my third Lexus RX 350, first from Montgomery, WORST Experience ever. More

Donni, Tony, Tenille, and Angelo were a pleasure to work with on my purchase decision. Ashley in service is outstanding at her job! I love my new car! with on my purchase decision. Ashley in service is outstanding at her job! I love my new car! More

Employees are professional and courteous. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership. More

Julian Cotton (sales representative) Donni Crozier (general sales manager) My worst car dealership experience! Never again!! (general sales manager) My worst car dealership experience! Never again!! More

All's well that ends well following my disappointing March 15th Lexus RX350H purchase. The Service Department finally located the missing key fob that got accidentally switched. The sales paperwor March 15th Lexus RX350H purchase. The Service Department finally located the missing key fob that got accidentally switched. The sales paperwork arrived in a timely manner so we could register the vehicle in Florida before the temporary tag expired. The RX350H is a joy to drive athough the layers of menu-related automation are challenging. For that reason I strongly suggest that you make arrangements before taking delivery for a knowledgable dealer specialist to allow sufficient time to cover automated seat set-up, cell phone/vehicle integration, navigation, cruise control and other features. Other than that, we got a fair market price for our trade in vehicle and all sales details were accomplished in a timely and competent manner. More

Purchased a Lexus RX350H at dealership on March 15, 2024. Traded a 2014 Lexus as part of sale which had missing key fob. They quoted price of key fob at $220 but billed my Am Exp at $330. Also never received Traded a 2014 Lexus as part of sale which had missing key fob. They quoted price of key fob at $220 but billed my Am Exp at $330. Also never received replacement fob or tracking number for fob. Dealer also had little knowledge of new RX 350h features. Suggest you look elsewhere for a more responsive dealer. A word to the wise. More