Lexus of Orange Park

I work with Catlin for my Service Representative. I have an older Lexus RX 350 and just love it. I want to keep it running as long as possible. Catlin has gone above and beyond to give me the bes I have an older Lexus RX 350 and just love it. I want to keep it running as long as possible. Catlin has gone above and beyond to give me the best service needed to keep me safe on the road as well as exceptional maintenance maintained to keep my run vehicle running and lasting long. He is kind and a thorough goes over. Things follows up with me via text messages and phone calls. He’s an outstanding service representative. I’ve recommended him to other persons and friends. He is always kind and welcoming. I appreciate Catlin. He is the Best. A very outstanding person in the community as well. More

Friendly and efficient personnel. Greeter Zach and Caitlin in service are pleasures to work with. Café is such a nice perk while you’re waiting. Physical plant of the dealership is cl Greeter Zach and Caitlin in service are pleasures to work with. Café is such a nice perk while you’re waiting. Physical plant of the dealership is clean and comfortable. More

Went in for a maintenance item & dropped off early before my appointment. My service tech was busy, but several other techs offered me help. I had a quick bite to eat while my loaner was prepared. Nikki ma my appointment. My service tech was busy, but several other techs offered me help. I had a quick bite to eat while my loaner was prepared. Nikki made it a great experience for me & I was in my way. More

The sale associate, the financial adviser and the media team were helpful to me during the purchase. team were helpful to me during the purchase. More

★★★★★ Outstanding Service from Jordan at Lexus of Orange Park Jordan provided an exceptional service experience from start to finish. She took the time to thoroughly explain the results of the multi-point Park Jordan provided an exceptional service experience from start to finish. She took the time to thoroughly explain the results of the multi-point inspection, clearly reviewed the recommended maintenance items, and answered all of my questions in a way that was easy to understand. What I appreciated most was her honesty and professionalism. Rather than simply recommending services, she provided realistic guidance on what was truly needed and what could reasonably wait. I never felt pressured, and her recommendations were clearly focused on helping me make informed decisions about my vehicle. Jordan also took the time to address my concerns regarding the extended warranty and maintenance package that I purchased from a Lexus dealership in Virginia. Since I recently moved to Florida, it was reassuring to have someone knowledgeable explain how those plans would carry over and be honored at Lexus of Orange Park. Customer service like this is why people remain loyal to the Lexus brand. Jordan is knowledgeable, professional, honest, and genuinely cares about her customers. I highly recommend working with her and look forward to returning for future service visits. Raphael Cui More

Mr Chris was very understanding and very professional! He doesn’t mind us being try different vehicles! Thank for that! Great service and free hot meals and drinks was plus!!! He doesn’t mind us being try different vehicles! Thank for that! Great service and free hot meals and drinks was plus!!! More

Great service department! ! Patrick is Fabulous!! Walks you through entire service and answers questions!! Pick and car return was also great!! ! Patrick is Fabulous!! Walks you through entire service and answers questions!! Pick and car return was also great!! More

I had a great customer experience. The Service Advisor was courteous and explained all of the recommendations needed for my vehicle. The Service Advisor was courteous and explained all of the recommendations needed for my vehicle. More

We had the best sales consultant ever. Is like a friend and not pushy . Thanks Is like a friend and not pushy . Thanks More

Always a pleasant and professional experience with Catlin in service. Lexus service department has always been the best! in service. Lexus service department has always been the best! More