Lexus of Oxnard

Good service but sandra explain to me about the tire rotation and oil change schedule so next time I know what to do rotation and oil change schedule so next time I know what to do More

Staff always polite and helpful. . service was excellent.. waiting lounge was nice .. plenty of room ... . service was excellent.. waiting lounge was nice .. plenty of room ... More

Great experience start to finish. Lynne ( sales ) was very straightforward and the finance manager was complete yet speedy. Easy deal! Lynne ( sales ) was very straightforward and the finance manager was complete yet speedy. Easy deal! More

Awesome customer service and support This dealership fosters great engagement and culture. Sales team Morad and service agent Raymond treat my family well. fosters great engagement and culture. Sales team Morad and service agent Raymond treat my family well. More

Very kind and very supportive communication very well, Donavan was also very respectful throughout the whole process Donavan was also very respectful throughout the whole process More

Donavan was great! Super helpful, super nice. Was able to make some recommendations and helped me where necessary! Super helpful, super nice. Was able to make some recommendations and helped me where necessary! More

I am going to rate this a five star dealership. However, I did have a negative experience on the phone with the service scheduler. When I asked for a specific service rep, she continually referred However, I did have a negative experience on the phone with the service scheduler. When I asked for a specific service rep, she continually referred to transferring my phone call to them. This was a bit confusing to me. Especially due to the fact of the new AI phone Agent called Brooke. I asked the service scheduler not to transfer me to them believing she was transferring me to Brooke. I wanted to speak to the service agent that I always go to after several times of trying to make myself clear. She then told me that them was a pronoun that she preferred to use rather than the person's name. I respect and have high regard for individuals that wish to use non-binary pronouns. However, it would've been much clearer if she would've taken the time to just use the person's name. It was clear and she should have known that there was a miscommunication occurring that was upsetting the person on the phone. She told me I don't use these pronouns. That's fine! When there's confusion simply use the person's name. Don't upset customers and individuals on the phone confusing them. More

The service dept is outstanding! That’s what keeps me driving a Lexus. Celeste is outstanding. That’s what keeps me driving a Lexus. Celeste is outstanding. More

Sales Lynne Stevenson was amazing. She sold this car by her prompt call back, video of car and thoroughness. What an asset she is to your dealership. She sold this car by her prompt call back, video of car and thoroughness. What an asset she is to your dealership. More

I drove over two hours to test drive a car I found online. The car was everything I was looking for. I worked with Corey, who was not a pushy salesman. He sold me what I wanted - nothing more. E online. The car was everything I was looking for. I worked with Corey, who was not a pushy salesman. He sold me what I wanted - nothing more. Every step of the way was professional, personable and friendly. The dealership was clean and beautiful! Everything they promised was delivered. I won't be buying another car for a while, but I definitely recommend Lexus of Oxnard! More