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Lexus of Pembroke Pines
Pembroke Pines, FL
13,969 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 13,971 reviews
May 05, 2015
Best in price and service! This is my second purchase from Denis Shadrin 14 months. In and out the door in about an hour and 1/2, with a new car at a great price. And yes, I di This is my second purchase from Denis Shadrin 14 months. In and out the door in about an hour and 1/2, with a new car at a great price. And yes, I did my homework first. Great experience! More
by liz123
Employees Worked With
Rafael Esquivel, Denis Shadrin
Helpful April 08, 2015
Don't even waste time with other Lexus dealerships . Do your self a favor and see Scott Mankin, Frank Marsala, and have Oliver Brown to do your loan. Perfect combination. Bought 2 cars with them in 60 . Do your self a favor and see Scott Mankin, Frank Marsala, and have Oliver Brown to do your loan. Perfect combination. Bought 2 cars with them in 60 days More
by Alfred
March 30, 2015
Most Pleasant Car Buying Experience! This was probably the most pleasant car buying experience we have ever had! Our consultant, Stan Naidus, was so professional, knowledgeable, and frien This was probably the most pleasant car buying experience we have ever had! Our consultant, Stan Naidus, was so professional, knowledgeable, and friendly. He helped us pick out the best new car to suit our needs and we couldn't be happier with our purchase. He and staff were so warm and friendly and we couldn't of asked for better service. We will definitely be back in the future to purchase a new car and will also refer our friends. Thank you so much for everything. We are very happy with our new GS350! More
by julkev24
Employees Worked With
Stan Naidus
March 26, 2015
Swirls Marks & Satisfaction I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought tha I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought that the car had issues with paint. I spoke to Jose Camara Service Manager at Lexus of Pembroke Pines and he assured me that his used car detail team can take care of the issue, I pick up me vehicle later that afternoon Jose team was excellent, phenomenal performance I would highly recommend to everyone Lexus of Pembroke Pines once again Jose Thank You and your team for a JOB WELL DONE SUPER!!!!! More
by elboricua01
March 24, 2015
The perfect choice Over all it was a good and painless experience and I definitely will recommend Mr Denis Shadrin to my friends and family. Both my wife and I are very Over all it was a good and painless experience and I definitely will recommend Mr Denis Shadrin to my friends and family. Both my wife and I are very happy with the car. It was a good choice. More
by Ozzie
Employees Worked With
Denis Shadrin
March 20, 2015
these guys lie and are controled by there management I purchased a car from these guys in Oct 2014. The car was just registered 4 months later, because I was the only one trying to get it taken care of t I purchased a car from these guys in Oct 2014. The car was just registered 4 months later, because I was the only one trying to get it taken care of the finance rep and the sales rep both agreed that what was happening to me was not right. I tried to call the General Manager several times and he NEVER returned any of my calls. I have purchased many cars from Florida and registered them in SC where I live with no problems. This dealership is a a black eye to the Lexus Brand The President of the company talked to me like I was a 10 year old. I personally put about 25 hours trying to get this resolved making 3 trips to the DMW which is 45 min away from my home as well as 2 trips to the SC tax office (which is over an hour from my home) all they keep telling me is they did nothing wrong....that is if you can get anyone on the phone. the sales rep and finance guy we in agreement with me that this was wrong what was happening to me .....but the president Tony Stampone told me that they told him nothing was done wrong by the deaslership.......These employees are afraid to speck up...... Terrible experience More
by james smith
Employees Worked With
Ray Hernandez, Rafael Esquivel
February 23, 2015
Great Experience My first impression when I first walked into the Lexus of Pembroke Pines Dealership was very positive. I did not feel being followed by a salesmen nor My first impression when I first walked into the Lexus of Pembroke Pines Dealership was very positive. I did not feel being followed by a salesmen nor did I felt pressure at all. I was asked if I needed help and since I had spoken to Maria (internet) I asked for her at the front desk. Maria was very pleasant and gave me information over the phone. She assigned me Mr. Denis Shadrin. Mr. Shadrin was very pleasant, knowledgeable, and,courteous, He answered my questions about the lease and was very patience with me. I told him that I was coming back the next day with my wife to see the vehicles. The next day I went back to Pembroke and made the deal with Denis. He is a true professional and I felt like I just met a new friend not a salesman. He help me with my choice and I decided to lease the IS 250 Sports Sedan and I am very happy with this vehicle. I want to add that I had a family emergency during that week and Mr. Shadrin offerred his services to take my wife and I to the Airport because I did not have the Car yet and he also wanted me to safe money at the airport parking. Denis took us from the dealership and my wife and I are very appreciative of his service. Thank you Denis, you are a gentleman. Also Mr. Rohan Alexander in finance was very professional, knowledgeable, and very pleasant. More
by ricky
Employees Worked With
Maria (INTERNET) and Mr. Rohan Alexander (finance), Denis Shadrin
February 19, 2015
Great Experience Second car that I buy at this dealership , best one so far , I highly recommend it . Sales person do not pressure your decision . I felt very comfor Second car that I buy at this dealership , best one so far , I highly recommend it . Sales person do not pressure your decision . I felt very comfortable in all aspects of this transaction . More
by Richard
Employees Worked With
Oliver Brown, Denis Shadrin
February 19, 2015
Very happy! Thank you Denis and all team of this dealership to get my new Lexus!!!! It was best my experience work with professionals. Will recommend to my fri Thank you Denis and all team of this dealership to get my new Lexus!!!! It was best my experience work with professionals. Will recommend to my friends. More
by Elenafit
Employees Worked With
Denis Shadrin
February 10, 2015
Waste of time My experience was nothing like I had expected, especially coming from Lexus. I was inquiring about leasing a vehicle since I've never leased before. I My experience was nothing like I had expected, especially coming from Lexus. I was inquiring about leasing a vehicle since I've never leased before. I am disappointed to note I walked out just as I've arrived: lost and confused. The sales person stated he was going to tell me about the great leasing deals and I was going to leave satisfied with a new car. Yeah well, that never happened. I was never told about any deals. I could go into more but I don't want to mess with livelihood of anyone. I will be giving my money, time and service to another dealership. More
by Traniece
Employees Worked With
Rohan Alexander in Finance, Brian Moore
