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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,017 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,017 Reviews of Lexus of Pembroke Pines - Service Center
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June 06, 2024
Excellent location with great working people willing to help you and make you feel at home. help you and make you feel at home. More
by Joseseq45
Verified Customer
Helpful June 05, 2024
Amazing job, glad I chose Lexus. Every service visit is a wonderful experience. I do feel a little more hiring should take places in the service department to avoid longer waits. Every service visit is a wonderful experience. I do feel a little more hiring should take places in the service department to avoid longer waits. More
by 738COLLECTIONS
June 04, 2024
Always had a good experience but my last service was terrible! Tried to call and make an appointment for new tires, and couldn't get a live person to make an appointment, ended up going online to sched terrible! Tried to call and make an appointment for new tires, and couldn't get a live person to make an appointment, ended up going online to schedule appointment. When I got there my service advisor took his lunch break during my scheduled appointment. What's the point of making an appointment if he's not available during the time? Luckily, someone else helped me but he was pretty swamped with his own customers and he couldn't give me an accurate costs for my new tires. Afterwards, I had a few questions, which I texted my Service Advisor and he did not respond. Never heard from him. Clearly understaffed. More
by Annette Matovelle
Employees Worked With
Jeff
June 03, 2024
I got in a collision and the Pembroke Pines dealership was the first place I went in order to assess my damages / help me through the process of what to do next. Their guidance through the entire process was the first place I went in order to assess my damages / help me through the process of what to do next. Their guidance through the entire process alongside my insurance was above & beyond and I am truly grateful. Would highly recommend this dealership as they have true professionals that not only know what they are doing but sincerely care. More
by Agnes
Employees Worked With
Melissa Ho & Donna M
June 03, 2024
Excellent on all Levels! Jose Camara!!! Is Amazing Manager!! Best ever!!!! I Love Lexus! I highly recommend this Dealership! Jose Camara!!! Is Amazing Manager!! Best ever!!!! I Love Lexus! I highly recommend this Dealership! More
by NY77FLYGUY
Employees Worked With
JOSE CAMARA
June 03, 2024
I have been with Lexus of Pembroke Pines for a total of 4 cars now and the service is horrible. Currently my car has been sitting in the shot for a total of 2 weeks with no work being done. My insurance comp cars now and the service is horrible. Currently my car has been sitting in the shot for a total of 2 weeks with no work being done. My insurance company approved back on the 21st and not one part was ordered. Now they’re saying it’s going to take another two weeks. I do not have rental insurance and have been paying out of pocket. More
by TIFFANYNICOLE153
Employees Worked With
Wayne
