Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
6,929 Reviews of Lexus of Pembroke Pines - Service Center
Bad Service I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is n I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is never available but I see him through the window drinking coffee In the past your GM Was always available for any of my concern I am very upset of the service dept. no loaners I have to wait for 2 weeks to schedule a appointment for a loaner sad I do not recommend. That Guy frank he smokes in front customers unprofessional I don't know how he can be a manager. This dealership loss its class just look at the service no loaners vehicle at all the general manager emails was sent to him I tried calling him no calls I do not know why he is getting paid for. I know I am going to get a email saying that to call frank why he cant call me!!!!!!!!!!!!!!!!!!!!! I am a new customer at Lexus of north Miami cause they make me happy as a customer More
Denis Shadrin I am a new car dealer in North Carolina. I had tried several times to get an issue that I had resolved with a Lexus I purchased from this dealership. I am a new car dealer in North Carolina. I had tried several times to get an issue that I had resolved with a Lexus I purchased from this dealership. After several attempts I had the pleasure of speaking with Denis Shadrin, once speaking with Denis and explaining my issue, he not only solved my problem, he also checked back with me several times to make sure I was taking care of. Denis will be my new point of contact for this dealership, and would really like to thank him for taking the time to make me a repeat customer. I wish we had more people working here that had an attitude like Denis does. Thanks for your help Denis. UCM Bill Carone Chevrolet, GMC, Buick, Ford Ron Russ More
Great collision center This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like n This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like new . Thanks guys More
Service Dept doesn't solve the problem I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept 3 times for the same reason. Steering noise. Every time I'm told the same thing, " it's normal noise". NO!!!! It's not normal to have a brand new car with a steering noise that sounds like a car that has 100K miles!!! I didn't pay almost $50k to hear steering noise!!!! I'm very frustrated with the dealership and the way they've handled this. I don't think I'm buying another Lexus. More
Quantity versus quality The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for 7 and a half week's. they told me my on 3 separate occasions my car was ready and when I got there it was still unfinished. when it was finally ready for pick up, my battery was dead and the car was still unfinished. Ended up having to take it somewhere else.. The service was so bad and I was so frustrated, they just told me to take it to another body shop. Those were the words of the manager, Mike Valabek. I do not recommend this place.. oh and the many times I went in to check on the status? I heard other customers complain about the service they received. More
Swirls Marks & Satisfaction I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought tha I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought that the car had issues with paint. I spoke to Jose Camara Service Manager at Lexus of Pembroke Pines and he assured me that his used car detail team can take care of the issue, I pick up me vehicle later that afternoon Jose team was excellent, phenomenal performance I would highly recommend to everyone Lexus of Pembroke Pines once again Jose Thank You and your team for a JOB WELL DONE SUPER!!!!! More
So I have a 2007 Lexus IS250 that was great until my warranty ended and all of a sudden I have a melting dashboard and door panels because of the sun. Was thinking about buying a 2014 Lexus RX450 Hybrid warranty ended and all of a sudden I have a melting dashboard and door panels because of the sun. Was thinking about buying a 2014 Lexus RX450 Hybrid but after lexus customer service told me they won't replace it because the warranty is up, I don't think that is going to happen again. Don't buy lexus the materials they use in their vehicles is poor and they won't do anything to fix it. More
Always prompt with appts and giving a loaner - very important. Prices are a little high, but happy with the service always. This is my second Lexus here and always get service here. Had some problem important. Prices are a little high, but happy with the service always. This is my second Lexus here and always get service here. Had some problems with previous service consultants, but Steve has been great! Cashiers not always the friendliest. More
I have always taken my New 2011 Lexus CT200h in for service at the dealership where I bought I John is my personal service advisor. And I love that man. The service is great he is really in tune to my service at the dealership where I bought I John is my personal service advisor. And I love that man. The service is great he is really in tune to my needs as far time and efficancy. He even know what like to do while I wait in my car. I am in and out quickly. The service is great and very timely. More