Lexus of Pleasanton

No compassion I went in to have my car checked. Nick was my advisor. I felt a negative vibe from him the moment I shook his hand. He was not pleasant and welcoming I went in to have my car checked. Nick was my advisor. I felt a negative vibe from him the moment I shook his hand. He was not pleasant and welcoming at all. He gave me information regarding my car. I was ok with the unfortunate information knowing it will be taken care of at some point. He seem to be pleased giving bad news. As I was sadden he had no compassion. He continued to go on and on about how bad my situation was. When I arrived home I read over the notes from the technician. The information was not the same as what nick explained, I felt as if he wanted to see me stressed and sadden. I love Lexus but this was the worst experience I ever had. I also watched him deliver unfortunate news to a customer, which I feel should of been done in private. He totally embarrassed me in front of all the staff and customers. By saying oh I have real bad news for you , you are going to hate this. Of course I was afraid and brought anxiety and worry. I'm sadden that I spent so much money on my car to find out of issues, that are very common and should be a recall for this car. I really enjoyed my tech#278 not sure his name. But Nick was by far the worst person I have ever met. He in the wrong position and does not represent Lexus and what they stand for. More

Al Skender @ Lexus in pleasanton is the man!!! I just bought a brand new Lexus ES 350 w the works. Pretty white exterior with walnut brown leather. All this was possible due to one man name Al. I just bought a brand new Lexus ES 350 w the works. Pretty white exterior with walnut brown leather. All this was possible due to one man name Al. I have two other cars. BMW X6 and x5. Always drive European cars. But the day I walked in to Lexus, all that changed. I decided to give Japanese car a try. Al is super attentive and a great listener. He gave us a great deal and hook us up from the beginning to end. He doesn't play games. He is a savvy professional. I highly recommend seeing this guy Al skender. More

My opinion has not been finalized, so review is incomplete. I bought my car in Pleasanton primarily because of the dealership proximity and paid about $1K more than what another dealership was asking. However, I bought my car in Pleasanton primarily because of the dealership proximity and paid about $1K more than what another dealership was asking. However, with less than 100 miles on the odometer, when I drove the car in my neighborhood a neighbor said, "You have one headlight not working". It turned out a technician at the dealership burned a fuse during the installation of a dealer-installed option. - glass breakage detector. I was disappointed that the car had not been checked in all aspects before I took possession. Before recommending/judging the dealership I will wait until I have further experience with the service department. More

Joseph Katusich My experience was with Joe and trying to purchase the new NXT 200.I told him what I wanted and he had the car in stock with all the "bells and whistle My experience was with Joe and trying to purchase the new NXT 200.I told him what I wanted and he had the car in stock with all the "bells and whistles" and more. When we arrived to purchase the car, we felt great because we got the best deal offered anywhere! Joe was extremely informative and helpful! Thanks so much for your help and excellent service! More

Excellent service, excellent experience My experience was with Shaun and trying to purchase the new RX 350. I knew what I wanted and didn't want any hassles or gimmicks. I told him what I wa My experience was with Shaun and trying to purchase the new RX 350. I knew what I wanted and didn't want any hassles or gimmicks. I told him what I wanted and he had the car in stock with all the "bells and whistles" and more. When we arrived to purchase the car, we felt great because we got the best deal offered anywhere! Shawn was extremely informative and helpful! Thanks so much for your help and excellent service! More

Excellent experience From beginning to the end treated fairly and with sincerity. So appreciative! After visiting many other dealerships including another Lexus dealership From beginning to the end treated fairly and with sincerity. So appreciative! After visiting many other dealerships including another Lexus dealership, Al was the reason we purchased from Pleasanton. While only Lexus knows the real price we paid for the car, we walked away feeling like we got the deal we could afford. The sales manager was sharp and treated us the way we wanted to be treated. Thank you so much. More

Smooth "Sale-ing" Our experience at Lexus today was great with our sales person, who was very helpful and made the process easy and painless! Thank you, Al! Our experience at Lexus today was great with our sales person, who was very helpful and made the process easy and painless! Thank you, Al! More

Fantastic experience! We specifically went to Lexus of Pleasanton and asked to work with Al Skender because they were highly recommended and we couldn't have been any happi We specifically went to Lexus of Pleasanton and asked to work with Al Skender because they were highly recommended and we couldn't have been any happier with our experience. Al was amazing by explaining our financial options and finding the right car that we love. From the beginning, to signing our papers everything went very smooth. The dealership manager Greg Choy and Christina Campbell with the finance department were extremely welcoming and helpful throughout the process. It was such an amazing and exciting day for us to get our new car, and the whole wonderful experience with the team there made us even more happier, so thank you to all! More

Shaun made my purchase a positive experience Shaun is a professional, honest, "down to earth" person. He made my purchasing a new car experience the best one ever. Would highly recommend him to Shaun is a professional, honest, "down to earth" person. He made my purchasing a new car experience the best one ever. Would highly recommend him to everyone. More

Recent Purchase at Lexus of Pleasanto Test drove at another Lexus dealership. I really liked the salesperson and I wanted to buy from him . He refused to send me an internet quote and Test drove at another Lexus dealership. I really liked the salesperson and I wanted to buy from him . He refused to send me an internet quote and several attempts to obtain one. Shaun De Guia sent the quote, stood by the quote without any hassle, and I bought the car! i never thought it was than easy to buy a car. I'm referring everyone i know to Shaun. Thanks Shaun! More