Lexus of Queens

We bought the RX350 on NYE, great quality customer service! Very friendly, very helpful and overall a great dealership to purchase a vehicle from. Today, close to a month later we noticed a slight service! Very friendly, very helpful and overall a great dealership to purchase a vehicle from. Today, close to a month later we noticed a slight cracking on the driver side mirror. I went in with intentions to get it replaced. At, first it was a bit hard cause i felt for a new vehicle, not even a month old, the mirror should not have cracked that easily. They informed me that it can be due to the bad weather here in NYC, or someone tried to smash it. I was upset i had to pay almost 350$ for a new mirror and went a bit crazy. After several attempts on not feeling I should pay for this mirror....they called over a manager (Ken) which came to me and said he would work with me. We spoke and i happened to get so upset i started to cry! (typical emotional female). After a bit he came back to me and said "please do not cry it is just a car and not worth getting so upset over"- I will replace the mirror for free! Of course a big sense of relief came along and I was once again one happy customer! I would highly recommend This Dealership (Lexus of Long Island City) cause they do care about there customers and treat you like family...and that is what we all look for! Thank you again so much..... Chris & Mina More

This is one of the finest dealerships I've had the pleasure of doing business with. This one stood out for good reasons. I was greeted instantly and in a very friendly manner by my rep. Craig Jacobson pleasure of doing business with. This one stood out for good reasons. I was greeted instantly and in a very friendly manner by my rep. Craig Jacobson, who is really nice, very helpful, not pushy or overbearing and very informative. I am always hesitant to try a new mechanic because as a single woman I constantly feel like I'm constantly being ripped off, lied to or just overpaying. I've been a regular customer now with Craig Jacobson for as long as I've purchased my Lexi and I couldn't be happier, I finally found a someone I can trust. Two thumbs up!!! More

I brought my car in for regular service ( oil change, air pressure light, random questions). The service advisor was very nice and understanding when I had questions. I felt very comfortable their and th pressure light, random questions). The service advisor was very nice and understanding when I had questions. I felt very comfortable their and thats what makes me go back when I need to. More

When I purchased my awesome lexus es350 in December last year I thought Ivana Bosika was absolutely wonderful. She in honest, knowledgeable, professional, a perfectionist and a very punctual person. YOU ARE year I thought Ivana Bosika was absolutely wonderful. She in honest, knowledgeable, professional, a perfectionist and a very punctual person. YOU ARE THE BEST!!! I had to tell every other person in my practice as well as my immediate family the story. The short version is that my issues were minimized and I felt welcome and comfortable to work with Ivana @ Lexus of Queens. In the service industry so many people forget about the impact of good customer service. It’s good to know that it is practiced at Lexus of Queens. I am an official lexus car owner for life and Ivana will always be my and my family’s dealer. Ivana, YOU ROCK!!! - jacob More

Since I bought my RX300 I have been servicing it at NJ until I found Lexus of Queens about three years ago. The reception at the first time made me stuck to them. Their service consultant to me are the be until I found Lexus of Queens about three years ago. The reception at the first time made me stuck to them. Their service consultant to me are the best especially Jae Park who took his time to explain to me what to do, even when there was no loaner car they made sure somebody drop me at my place of work, after the service they always call to check about the condition of the car and if i am pleased with the job done. Keep up with the great job Lexus of Queens. More

I had a very positive experience in leasing my new Lexus. Ivana was friendly and let me take a number of test drives. She answered all my questions and no high pressure sales tactics. All of the other sta Ivana was friendly and let me take a number of test drives. She answered all my questions and no high pressure sales tactics. All of the other staff was friendly as well. I will definitley go back for my next car! More

I purchased my Lexus rx 350 from Ivana and I was extremely happy with a service and comfort that I received from my sales lady and her managers. Everything at Lexus of Queens made me feel comfortabl extremely happy with a service and comfort that I received from my sales lady and her managers. Everything at Lexus of Queens made me feel comfortable and welcomed from the moment I walked in until today. Purchase of my rx was very pleasant, service is great and I get personalized service every time I call. I feel that at the time I walked in I was the most important person and I felt like million bux. That is exactly how I rate my car, Lexus of Queens personnel and the whole dealership - million bux. Thank you !! More

Lexus of Queens was the total opposite of a typiccal dealership experinece. Between the buetiful building and the employees, it totally feels like home. The part about buying a car that truly scared me dealership experinece. Between the buetiful building and the employees, it totally feels like home. The part about buying a car that truly scared me was going in the finance office thats where everything goes south. Not at Lexus of Queens they have an amazing finance manager Howard he was the niceset, most helpful to us. Howard even got us the lowest finance rate availible even though our credit wasn't the best. Thank you Lexus Of Queens More

Our first purchase of our Lexus was a wonderful experience. Ivana was very helpful and knowledgeable about the car. She answered all of our questions thoroughly and made us feel comfortable. We lo experience. Ivana was very helpful and knowledgeable about the car. She answered all of our questions thoroughly and made us feel comfortable. We love our IS250 and once our lease is over we are looking forward to buying another one. :) More

I am happy I made the choice to go with Lexus and moreso that I got my lease done at Lexus of Queens. Without a doubt the person solely responsible for making me feel comfortable with my decision was IV that I got my lease done at Lexus of Queens. Without a doubt the person solely responsible for making me feel comfortable with my decision was IVANA BOSIKA. Before getting my lexus I toyed with the idea of getting a mercedes and went to both dealerships...first lexus then mercedes then back to lexus. The reason i came back to lexus is the way Ivana sold the vehicle. From the start she was upbeat, pleasant, welcoming, informative, friendly, professional, patient(not pushy in an uncomfortable way like most sales people) accomodating and was ready with answers to all our questions (me, my wife and parents). Even though there was someone who dealt with the finance part of the lease she was knowledgeable about every aspect of the sale. Her service and commitment did not stop there......when the transaction of leasing was done. On multiple occasions if I had a question about my vehicle or needed assistance subsequently she would readily take my calls, try to assist in whatever way possible and offered sound advice. Honestly, I have not met a better sales person. When my lease is up I plan to get another Lexus!! My only hope is that Ivana is still there because if she is, I would definitely like the pleasure of doing business with her again. I highly recommend anyone wanting to buy/lease a vehicle to go to Lexus of Queens and ask for IVANA !!! I'm not kidding when I say if it weren't for her I wouldn't be driving a lexus. Suren More