Lexus of Route 10

WARNING! !! DO NOT PURCHASE ANY EXTENDED WARRANTY HERE, THEY WILL TRY TO FIND ANY EXCUSE TO NOT COVER THE REPAIRS!!!! If it isn't pre owned while still in t !! DO NOT PURCHASE ANY EXTENDED WARRANTY HERE, THEY WILL TRY TO FIND ANY EXCUSE TO NOT COVER THE REPAIRS!!!! If it isn't pre owned while still in the original warranty period or isn't certified pre owned don't waste your money. My wife and I recently purchased two pre owned vehicles from Lexus of Route 10. They were purchased about 2-3 weeks apart in January and February of this year. The first was my 2013 LX570 which I know is known to be a very reliable suv even at this age. At the time of purchase we chose to buy the extended warranty just to be safe & feel more confident in our decision to buy a vehicle that old for almost 30k. The second was a 2014 LS460 for my wife which is the same model she previously lost in an accident for another 25k. Low and behold it was time for me to get my 1st minor service and I had a few issues that were bothering me so I decided to take it in for service and have the repairs done under warranty. I had three issues with the truck first, the remote start stopped working which was a factory installed item and even though there's window decals on both front doors and under the hood stating that and I have the original window sticker showing it was a factory installed option I was later questioned by Nick in the service department about who installed it. At that point I knew there was going to be a problem with things not being covered under a " bumper to bumper" warranty policy that I paid several thousands of dollars for just to have peace of mind, or so I thought. The other two problems were the "cool box" in the center console (which is one of the known luxuries of the LX570) stopped working. Then there was the driver's seat cooling feature making a very loud noise and causing the seat to vibrate while using it. I received a call the next day after dropping the truck off and I was told that nothing that I brought it in for is covered by the extended warranty I paid for and if I wanted to get the three items fixed it would be well over 5 thousand dollars which is just around what I paid for the warranty. The only reason we chose to go back to Lexus of Route 10 is because we purchased a LS460 in 2017 ( which was totaled in late 2024 in a motor vehicle accident) there and never had any issues so even though it's an hour out of our way we decided to remain loyal customers and return there and like I said in the beginning to buy not one but two more vehicles even though we were only looking for one. I'm done conducting any business here and will find a much closer dealership and build a relationship with them. You can check my other reviews for this dealership here on yelp from all three of our purchases and you'll see that this is the first negative review I've left for this dealership. More

Special thanks to my Sales Representative Angela Malanga Love new 2025 ES350 . Second car I’ve purchased at this location . Professional, reliable, and Friendly customer service. Thank you again !!! Love new 2025 ES350 . Second car I’ve purchased at this location . Professional, reliable, and Friendly customer service. Thank you again !!!!!!! More

Nick our sales person was very pleasant, welcoming and courteous. Though he is new he sought the help of other representatives ( Abe ) to answer all our questions patiently. Nick and Abe made an exce courteous. Though he is new he sought the help of other representatives ( Abe ) to answer all our questions patiently. Nick and Abe made an excellent soft sell of the RZ All Electric vehicle, which we decided on, the very first visit and Test Drive. No pressure, but very softly addressed our requirements A very pleasant experience all round More

The entire team at Lexus of Route 10 was warm, friendly and professional. A huge thank you to Rosie at the front desk for the warm welcome. Thank you so much to Michael Lioi for always exceeding my e and professional. A huge thank you to Rosie at the front desk for the warm welcome. Thank you so much to Michael Lioi for always exceeding my expectations. He is consistent with a friendly demeanor and positive attitude. It was an absolute pleasure to work with you. A great example of how to provide exceptional service. RJ is truly a rockstar. I greatly appreciate his focus and support with the navigation system and new tech features. He is always willing and available to answer questions as the tech expert. Benjamin More

Absolutely amazing customer service. Walking in the receptionists are so warm and welcoming. Judive the sales representative is absolutely amazing. She’s so patient and attentive. By far Walking in the receptionists are so warm and welcoming. Judive the sales representative is absolutely amazing. She’s so patient and attentive. By far the best sales experience my husband and I have had in a long time. Tony in the finance department was absolutely easy to work with and just a pleasure to have as the finance person. To top it off the dealership manager emails expressing his gratitude on our purchase. My husband and I left with a beautiful Rx 350 sport and we have vouched to buy our next cars at Lexus of route 10. More

I have received outstanding service from Lexus of Route 10, and in particular Christine Festa and Dominic Spina! I recently hit a deer with my 2023 Lexus RX 350. I was not injured but my car suffered sign 10, and in particular Christine Festa and Dominic Spina! I recently hit a deer with my 2023 Lexus RX 350. I was not injured but my car suffered significant damage to the front end. I called Christine the night it happened to let her know that the car was being towed to the dealer and that it would be there when she arrived in the morning. Christine immediately called me to see if I was OK, and to guide me through the next steps of what I needed to do. The next day, my car was assigned to Dominic, who took care of what was needed to be done with the claims adjuster and body shop. I can't say enough about how they made a very difficult situation so much easier! Kudos to Christine and Dominic for providing above and beyond service! More

Want to give a special thanks to senior sales consultant Mr Tony Carlucci! The man is a gem highly recommend you work with him! Purchased a 2020 Lexus RX 350 F Sport. Couldn’t be happier with everything 5 s Mr Tony Carlucci! The man is a gem highly recommend you work with him! Purchased a 2020 Lexus RX 350 F Sport. Couldn’t be happier with everything 5 stars. Anyone looking to purchase a Lexus this is the dealership. Mike shows you in detail everything to know about the cars tech and all features, and Sean the money manager👍🏻. Lexus of route10 great dealership thank you and Happy new year! More

Wonderful experience with Deborah Amster at Lexus of Route 10! She was knowledgeable, kind, and she went above and beyond to make me feel comfortable during the process. I called about a specific car an Route 10! She was knowledgeable, kind, and she went above and beyond to make me feel comfortable during the process. I called about a specific car and she had it ready for me to test drive by the time I arrived an hour later. Deal was smooth from start to finish. I absolutely recommend Debbie to anyone looking for a Lexus! More