Lexus of Southwest Houston

We took our car in for warranty work thy had the car over two weeks. Service advisors did not communicate well. I had to request someone call me. The car radio still doesn’t work. two weeks. Service advisors did not communicate well. I had to request someone call me. The car radio still doesn’t work. More

Very accommodating, nice, great customer service. Everyone was attentive, clean waiting are and quiet so i could work . Everyone was attentive, clean waiting are and quiet so i could work . More

The dealership was busy but efficient. Kevin Martinez was my advisor and he communicated very well with me about my vehicle. Kevin Martinez was my advisor and he communicated very well with me about my vehicle. More

Very attentive to my needs. Worked with me to acquire a new car and trade in my old car Worked with me to acquire a new car and trade in my old car More

Once again, a wonderful experience at sterling Mccall Lexus!!! Came in at closing with an emergent problem, and received a loaner and accepted in for service 5 minutes later! In addition, I had my serv Lexus!!! Came in at closing with an emergent problem, and received a loaner and accepted in for service 5 minutes later! In addition, I had my service done as well as the emergent problem fixed, and was able to promptly have my windshield replaced, all before picking up my suv 30 service hours later. Great service, great dealership. That’s why I have purchased all 5 of my past Lexus vehicles from you! Thank you for continued wonderful service! More

I did the 5K miles service. It was super easy scheduling online with loaner vehicle. It was in and out while dropping and picking up back the vehicle. Service advisor Esner is g It was super easy scheduling online with loaner vehicle. It was in and out while dropping and picking up back the vehicle. Service advisor Esner is great talk with the a smile in his face.. way2go hope they maintain this kind of service every time More

Got the appt within few hours . The service was fast and the staff was friendly . The service was fast and the staff was friendly . More

Brought the car for regular maintenance and oil change twice. Both times information was provided but not the whole picture was communicated. I was told you need alignment without telling me that you need twice. Both times information was provided but not the whole picture was communicated. I was told you need alignment without telling me that you need new tires as well. Authorized alignment over the phone and when came to much up the car then found out that I do need new tires and by the way alignment is recommended after new tires are installed. Second time I was told battery has failed the test although it’s only 2.5 years old. Authorized change if battery. When came to pick the car, then found out that battery is fine, the charge is showing good but has failed oxidation test for the terminals. May be dealership needs to train service representatives to explain the whole situation and not just part of it. Customers usually trust until the trust is broken and then it’s not a good relationship. More

Andy Liu is a great salesperson. He made going through the ordering process very easy, and was very fast to respond to questions via email. He made going through the ordering process very easy, and was very fast to respond to questions via email. More

Julie was wonderful to work with throughout my Lexus purchase. She was patient, professional, and very responsive, and she made the entire process feel smooth and low-pressure. I really appreciated her purchase. She was patient, professional, and very responsive, and she made the entire process feel smooth and low-pressure. I really appreciated her communication and willingness to answer my questions, especially during such a big decision. I’m absolutely loving my NX and am grateful for the experience Julie provided. I would definitely recommend her to anyone looking for a Lexus! More