Lexus of Southwest Houston

Excellent and helpful service from representative who managed my appointment in November. Painless experience in a pleasant environment. managed my appointment in November. Painless experience in a pleasant environment. More

I can't believe the level of customer service I received from a Lexus dealership. I brought my vehicle in on a Friday morning at 7AM for 3 different services, and only one was performed in the 4 hours I wa from a Lexus dealership. I brought my vehicle in on a Friday morning at 7AM for 3 different services, and only one was performed in the 4 hours I waited there, I left at 11:30, very disappointed. I was promised a follow up call for my other two services the following Monday, and now a week later, still no follow up call. Unfortunately, I don't have any other choice close by. More

Nathan manages my service request every time I bring my car in. He is awesome, He keeps greets me with a pleasant welcome, understands the reason for my visit and keeps me updated on the progress. The s car in. He is awesome, He keeps greets me with a pleasant welcome, understands the reason for my visit and keeps me updated on the progress. The servicing department does a great job and is done on a timely manner. More

Took too long for an oiled change Two and a half hours , it’s never happened to me before on my 34 years with the Sterling McCall dealership , it’s never happened to me before on my 34 years with the Sterling McCall dealership More

Tuan Hong was super helpful & straightforward. Did not pressure but offered professional advice in regards to my purchase. He worked out a good deal for me that I was happy with. I would recomme Did not pressure but offered professional advice in regards to my purchase. He worked out a good deal for me that I was happy with. I would recommend dealing with Tuan again and proud be a Lexus owner now. More

I highly recommend Lexus of Southwest Houston for your maintenance requirements. They are reliable, and knowledgeable. Trust them with your vehicle and watch them satisfy you within the shortest period. maintenance requirements. They are reliable, and knowledgeable. Trust them with your vehicle and watch them satisfy you within the shortest period. More

No loaner car no rental car has to uber and rent a 100$ car/day car/day More

Kevin, Kelly, and Fina in the service department had me in/out & taken care of so smoothly without and ounce of stress. I can’t thank them enough for making what could have been a stressful situation stres in/out & taken care of so smoothly without and ounce of stress. I can’t thank them enough for making what could have been a stressful situation stress free. More

Everyone was nice and helpful but Tuan was exceptional. He took me to the finance lady (who was awesome) in the used car building when new car sales finance was backed up. I am keeping Tuan's card for when He took me to the finance lady (who was awesome) in the used car building when new car sales finance was backed up. I am keeping Tuan's card for when my wife is ready to buy. More

Completed work on car within ten minutes of when they said it would be completed. said it would be completed. More