Lexus of Southwest Houston

Have had nothing but a great experience every time we have had service at this dealership. Work performed is first class. have had service at this dealership. Work performed is first class. More

The service at this dealership was excellent. The service advisor Esner was great as well. He was helpful and very professional explaining everything in detail. I’m very satisfied. Thank you! The service advisor Esner was great as well. He was helpful and very professional explaining everything in detail. I’m very satisfied. Thank you! More

Waiting time to long. The advisor forgot to give my car key back with engine on. I stuck at the place to wait someone to send my key to me. Very bad experience. The sales The advisor forgot to give my car key back with engine on. I stuck at the place to wait someone to send my key to me. Very bad experience. The sales manager Andy helped to arranged to send my car key back, he is very helpful. More

Service went well except my insurance card had been misplaced, which wasn’t discovered until after I’d paid, so emissions test was done after the fact (when I found it under the seat). Fortunately this misplaced, which wasn’t discovered until after I’d paid, so emissions test was done after the fact (when I found it under the seat). Fortunately this was taken care of before I left the dealership. More

Excellence, good actitud, attention and helpful In my case I have a son with special needs and they arranged to pickup and bring back my car. Thanks!!! case I have a son with special needs and they arranged to pickup and bring back my car. Thanks!!! More

The service department is excellent. Our service writer was Mirra Nazal and she provided great customer service. ⭐️⭐️⭐️⭐️⭐️ Our service writer was Mirra Nazal and she provided great customer service. ⭐️⭐️⭐️⭐️⭐️ More

Very professional! Kevin Bayer is very knowledgeable and efficient. He is definitely customer service driven. Kevin Bayer is very knowledgeable and efficient. He is definitely customer service driven. More

Excellent service! ! Very professional and polite staff. My children really enjoyed the kids waiting room. We had a wonderful service experience and really appreciate th ! Very professional and polite staff. My children really enjoyed the kids waiting room. We had a wonderful service experience and really appreciate the hospitality (including the snack bar!). Big thanks to you all!!! More

My service advisor David provided excellent customer service today. I was in and out in no time which gave me more time to complete my errands today. service today. I was in and out in no time which gave me more time to complete my errands today. More

They kept my car for almost a week. My service advisor was rude, ignored me, & when he finally DID answer, he gave me the runaround about when my vehicle would be finished. When I picke My service advisor was rude, ignored me, & when he finally DID answer, he gave me the runaround about when my vehicle would be finished. When I picked up my car (& despite not being busy & two separate employees notifying him I was there) my service advisor didn't even have the decency to come out & speak to me about the work that was performed on my car. More