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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
2,302 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,302 reviews

November 01, 2025

Advisor was thorough and answered all questions. I like the link to view what is needed or found during the service. More

by nearly-fervor-palm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
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Nov 03, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 31, 2025

Very reliable and efficient with good customer service, I will gladly recommend more of my friends and family. More

by Emueje4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Oct 31, 2025 -

Emueje4 responded

All the staffs are very friendly, experienced and respectful.

Nov 02, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 31, 2025

Nam Nguyen did a good job, thank yu for his help to get my lexus More

by Viet Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nam Nguyen
Report | Print
Oct 31, 2025 -

Lexus of Southwest Houston responded

Viet, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

I have always received excellent service for over 13 years. My customer service representative, Marlon Romero is extraordinary. He is extremely polite and very helpful. More

by Veronica C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Oct 31, 2025 -

Lexus of Southwest Houston responded

Veronica, thank you for your kind review; we are happy to pass along your comments to Marlon here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

Service was great. Provided a loaner in order to complete repairs. Process was quick and easy! More

by Patshay0127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery
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Oct 31, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

October 30, 2025

This rating is for Ashley in service. We have had nothing but problems with the service department until ashley. We appreciate her so much. Even now we have been trying to leave a survey More

by Nothankyou
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
ASHLEY IN SERVICE
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Oct 31, 2025 -

Lexus of Southwest Houston responded

Thank you for sharing your concerns and for the positive comments about the service that I have provided. I apologize for the problem reaching me by phone. Please contact me at my direct number, 832-759-0055, and I will be happy to assist you with whatever may be needed. Ashley Udall Service Advisor

October 30, 2025

This location has won my heart I. So many way and I’m pleased. Nothing has changed since picking this whip up, Thanks to Jerry and Marlon taking care of me More

by Akinola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry from Slaes and Marlon from the Service Dept
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Oct 30, 2025 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

October 30, 2025

My service experience with this Location is pleasing to me and Marlon Was exceptional handling my concerns and I’m very confident with him all the way. More

by Akinola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Oct 30, 2025 -

Lexus of Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to Marlon here at Sterling McCall Lexus! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

October 29, 2025

After a very frustrating day Randy was my relief. He was so patient with me after I told him about my day, having to buy two tires and 15 alerts on my car. He told me it would get better and it did! More

by Ellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Oct 29, 2025 -

Lexus of Southwest Houston responded

Hi Ellie, thank you for your kind review; we are happy to pass your comments to Randy here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2025

My service advisor, Esner, was prompt to meet me. He is knowledgeable and considered my concerns. More

by gfranklin6313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez
Report | Print
Oct 30, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you're ever in need of more help, please let us know!

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