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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
1,013 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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1,013 Reviews of Lexus of Thousand Oaks

November 16, 2025

See Google review! ! The attitude and level of service in both sales and service have declined dramatically. Jonathan had zero customer service skills and a 3-4 time rep More

by Rxwalker91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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November 15, 2025

Koby is super amazing and easy to work with . I strongly recommend anyone to work with Yoby More

by Freedom4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby
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Nov 17, 2025 -

Lexus of Thousand Oaks responded

Thank you for trusting Lexus of Thousand Oaks with your business! Koby will appreciate your kudos. Thank You, Customer Experience Management customerexperience@swickard.com

November 14, 2025

Exceptional customer service, and friendly staff—this TO Lexus dealership truly exceeded all of my expectations! More

by Bevs4boys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tuffner
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Nov 17, 2025 -

Lexus of Thousand Oaks responded

Thank you for choosing Lexus of Thousand Oaks and for sharing your experience with our team! We look forward to serving you again in the future. Safe travels! Thank You, Customer Experience Management customerexperience@swickard.com

November 14, 2025

Derek in the service department was quick and efficient. Explained everything throughly. Very happy with the service provided. More

by j.groner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Nov 17, 2025 -

Lexus of Thousand Oaks responded

We're delighted to hear Derek was quick, efficient, and thorough! It means a lot that you chose Lexus of Thousand Oaks. Thank You, Customer Experience Management customerexperience@swickard.com

November 14, 2025

I was so very impressed with Forest. He took care of ridding my car of six months of a build up of water spots. My car looks brand new! Car got serviced while it was there. Also app More

by Tarlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
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Nov 17, 2025 -

Lexus of Thousand Oaks responded

Hi Tarlene, it's fantastic to hear that Forrest took such great care of your car at Lexus of Thousand Oaks. It's a good day when things feel like new! We’ll also pass along your kind words about the transportation team. Safe travels! Thank You, Customer Experience Management customerexperience@swickard.com

November 13, 2025

Hi Derek, I just wanted to thank you for the excellent service experience at Lexus Thousand Oaks. I really appreciated your professionalism, clear communication, and attention to detail—it made the whole More

by Mitra N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop 🙏🏼
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Nov 13, 2025 -

Lexus of Thousand Oaks responded

Hi Mitra, we're so pleased to hear Derek provided a seamless experience at Lexus of Thousand Oaks. Your feedback is appreciated and will be shared with the team! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

It didn’t feel like I was bringing the car into the shop for maintenance. I felt like we were on vacation. Great hospitality with snacks and drinks and a temporary car to drive. More

by Tnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
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Nov 12, 2025 -

Lexus of Thousand Oaks responded

It's incredible to hear that our hospitality made your experience feel like a vacation! Thank you for choosing Lexus of Thousand Oaks and for sharing your thoughtful feedback with our team. Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

Love the service, people and speed. They’re always so candid and take good care of my vehicle. Grateful for Justin! More

by jazmine.almaoui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Nov 13, 2025 -

Lexus of Thousand Oaks responded

Jazmine, thank you for highlighting Justin and our team! We appreciate your support and look forward to seeing you again at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

Excellent service department that goes above and beyond to keep customers happy. Yobi is the best! More

by lorilsanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi in service.
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Nov 13, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience with Lexus of Thousand Oaks, Lori! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Exceptional service and communication. Quickly analyzed our LX and identified all the problems. Service was completed as promised. Paul our advisor was excellent and I will definitely More

by PAUL@KOVELMAN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service
Report | Print
Nov 12, 2025 -

Lexus of Thousand Oaks responded

We are pleased to hear Paul and our team provided transparent diagnostics for your Lexus LX and followed through on their commitments. We truly value your business at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

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