Lexus of Thousand Oaks

Lexus of Thousand Oaks
3601 Auto Mall Dr
Thousand Oaks, California 91362

Sales: (888) 227-0751
Service: (888) 227-0821
Parts: (888) 241-6365

Manufacturer: Lexus


Most Reviewed Employees
Omid Navid Omid Navid
Sales & Leasing Consultant
Steven Johiro Steven Johiro
Sales & Leasing Consultant
Lora Baworouski Lora Baworouski
Sales & Leasing Consultant
Jason Boisvert Jason Boisvert
Sales & Leasing Consultant
Ianthe Teeters Ianthe Teeters
Service Consultant
Charles Shapiro Charles Shapiro
Sales & Leasing Consultant
Philippe Pasche Philippe Pasche
Sales & Leasing Consultant
Paul Vallis Paul Vallis
Sales & Leasing Consultant
Maryann Cord Maryann Cord
Financial Services Manager
Mike Hummel Mike Hummel
Assistant Service Manager
Need a New Car?

Dealership Amenities
Delivery of your vehicle to your home or office
Complimentary Shuttle Service
Complimentary Wi-Fi Service
Comfortable waiting Lounge with Satellite TV and full serve Beverage Center
Complimentary Loan Vehicles with the service of your Lexus
Complimentary Car Wash
After Hours Drop-Off
Online Service Appointments

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 7:00 PM

Sunday: 10:00 AM - 7:00 PM

Twenty-Four Month Rating: 4.9/5
133 Reviews
Lexus of Thousand Oaks

Overall Score: 5 Star Rating4.9



About Lexus of Thousand Oaks
Certified: Lexus of Thousand Oaks
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Lexus of Thousand Oaks has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Lexus of Thousand Oaks
Welcome to Lexus Of Thousand Oaks. Proud recipient of the "Lexus Elite Award" for excellence in Customer Satisfaction, 11 years in a row!

We are proud to serve you with with all your vehicle needs. Whether you are purchasing a New or Pre-Owned vehicle, in need of parts or service for your Lexus, we take great pride in having the most knowledgeable staff in the industry.

Visit us at www.lexusofthousandoaks.com.



leonard Skuro
5/21/2012 5:12:09 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ianthe Teeters

My Review of Lexus of Thousand Oaks:
She was over all just terrific. she took the time to do a good job and the car we where loaned was a pleasure. She went out of her way to make us happy with the service.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Lexus of Thousand Oaks
Added: 5/21/2012 5:39:02 PM
Thank you so very much for taking the time to post your kind comments about Ianthe...we truly appreciate them and will make sure we convey them to her.

Thank you for being so loyal to us!

red1car1@yahoo.com
5/16/2012 3:58:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ianthe Teeters

My Review of Lexus of Thousand Oaks:
Wow! Took my IS350 in for service; Ianthe was the rep who helped me. I was totally blown away by her professionalism, great attitude, and attention to detail. She took care of my car quickly and effectively. She made sure I had a loaner car and made the entire experience thoroughly pleasant. Totally made my day! Excellent work! Highly recommend! B. Adams

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Lexus of Thousand Oaks
Added: 5/21/2012 3:52:02 PM
Thank you for taking the time to post your kind words about Ianthe...Thank so so very much!!!

pt4ucla
5/13/2012 5:44:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Omid Navid

My Review of Lexus of Thousand Oaks:
Omid was easy to work with and got me a great deal. I would go back again for another Lexus from him. This dealership is highly recommended.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Lexus of Thousand Oaks
Added: 5/14/2012 12:38:45 PM
Thank you so, so very much for taking the time to share your comments. We are lucky indeed to have Omid as part of our Family and we will make sure to convey your kind words to him.

Thank you again!!

judithjoythomas
5/3/2012 11:47:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Omid Navid

My Review of Lexus of Thousand Oaks:
Excellent personalized service and very accommodating to all your needs. Very helpful in getting to know your new car and for all your future servicing needs.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Lexus of Thousand Oaks
Added: 5/14/2012 12:13:01 PM
PLEASE accept our most sincere apologies for the delayed response to your post.

Thank you so very much for taking the time to share your comments about Omid. We will make sure to convey them to him.

We hope you are enjoying your Lexus...Thank you once again, on behalf of everyone at Lexus Of Thousand Oaks

Trisha Comer
5/1/2012 2:00:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lora Baworouski

My Review of Lexus of Thousand Oaks:
Lora has helped me with the purchases of my Lexus' for years. I refuse to work with any other dealer. She has proven over and over again to be professional, personal, friendly, knowledgable, efficient, accomodating, helpful beyond expected, and has made each car purchase be not only pain-free but enjoyable! She has always invited me to come in with any questions or help I need with my car, including connecting my blue tooth/cell phone to my car and personalized instruction in using my navigational system. She is dedicated, responsible and reliable. Stopping by for quick tips, training, and troubleshooting is quicker than a stop to the grocery store for a quart of milk!

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Lexus of Thousand Oaks
Added: 5/1/2012 7:23:57 PM
Thank you so very much for taking the time to share your comments about Lora. We are lucky indeed to have her on our Staff!

We are so happy that you are so loyal to Lora and Lexus Of Thousand Oaks...we will continue to be at your service for all your future needs.

Thank you again!!

donteh
4/27/2012 2:56:11 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Johiro

My Review of Lexus of Thousand Oaks:
My wife and I purchased a pre-owned Lexus at the Lexus of TO dealership. We could not be more pleased with the service we received while at the dealership. The dealership space has the polish and refinement that we expect from Lexus, but they also have qualities we didn't expect - warmth, friendliness and willingness to serve. Kudos to the dealership for hiring and retaining Steve Johiro ("Hero"). He's an awesome guy and sets a high bar for taking care of his customers. Overall we had a great experience - we highly recommend the Lexus of TO and Steve in particular.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Lexus of Thousand Oaks
Added: 4/30/2012 7:14:44 PM
Thank you so very much for your kind words about Steven...we truly appreciate them and will make sure to convey them to him.

We hope you are both enjoying your Lexus and remember that we will always be here at your service!

Thank you again!

Johnd38
3/7/2012 4:39:53 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Omid Navid

My Review of Lexus of Thousand Oaks:
Extremely poor service in both the Sales dept with Omid Navid. Delayed with pick up & delivery of car due to poor communication skills. Car had 2 of the tires installed improperly. Low level of Power Steering fluid. Car was not detailed - spots on seat, spots on dash, engine & battery dirty.

Had to take car back for service & no loaner was provided. Service dept was busy making personal calls & did not honor my appointment. Car was completely out of adjustment when returned & floor mats were missing. Found them in trunk.

Lexus & TO Lexus are very out of touch with their customers.
Overall experience is EXTREMELY POOR!!!!

JD Powers must have been paid very well...

Share on Facebook

Was this review helpful to you? Yes | No
Response from: grettelp
Added: 3/14/2012 11:45:16 AM
Lexus of Thousand Oaks wrote on 3/9/2012 5:51:06 PM:

It is unfortunate that your experience with our Dealership and our staff did not meet your expectations. We are very proud of our staff and their abilities as well as their product knowledge.

Complete satisfaction is always our goal. Please feel free to contact me so we can better understand how to be more attentive to your needs.

Taking this into consideration and with the best interest of all parties involved, you are welcome to return the vehicle for a full refund of your money. Please understand that due to tax and licensing implications we respectfully ask that you notify us within 5 days from the date of this post (March 9th) on how you would like to proceed.

We apologize for any inconvenience you have encountered.

Please email me at lexusofthousandoaks@silverstarauto.com

Regards,

Grettel M Perricone

agalyan
2/27/2012 9:55:00 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Leisenring

My Review of Lexus of Thousand Oaks:
Everyone at Thousand Oaks Lexus is so great that they make me to come back all the time. I never had this type of excellent customer service. Employees staring from a phone operator to the casheer, treat youo excellent. They would answer to any questions to have. The most important thing is that if you ask for a loaner care, they would give it to you without asking why no matter what type of service you need. I appreciate everything what everyone does to make the customers feel important and they keep coming back to them over and over again. Keep up the great work everyone.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: grettelp
Added: 3/9/2012 6:04:34 PM
I am soooo sorry for posting this response so late...

Thank you so much for posting such nice comments about our Service and staff...we greatly appreciate them and hope that we can continue to exceed your expections.

We are here at your service and glad to have you as our valued customer.

Regards

TOOTSIEROLLMAN61
2/17/2012 2:01:23 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jacob Golden, Ianthe Teeters

My Review of Lexus of Thousand Oaks:
THE SERVICE DEPT STAFF IS SUPURB. FROM THE SERVICE WRITERS TO THE GROUND STAFF AND EVEN THE CASHIERS, I GET NOTHING BUT ROYAL TREATMENT. AND EVERY TIME THE CAR GET SERVICED EXCELLENTLY. EVEN THE HOT CHOCOLATE IS OK. MY ONLY COMPLAINT. GET BETTER PASTRIES.

HLH

Share on Facebook

Was this review helpful to you? Yes | No
Response from: grettelp
Added: 2/17/2012 2:51:06 PM
Thank you, THANK YOU, for taking the time to share your comments! It is a great feeling to know that we have happy customers and will continue to keep you happy!

On behalf of EVERYONE, including Jacob and Ianthe, thank you again!!!

khudson1
2/15/2012 9:28:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jimi Tu

My Review of Lexus of Thousand Oaks:
I can honestly say that my entire experience from purchasing my Lexus to dealing with the service department has been nothing but exemplary. On my initial service visit I met with Jimi Tu one of the service advisors. He made me feel comfortable right from the start. He was friendly, courteous, knowledgable, and a pleasure to deal with. Since that visit I rely on Jimmi to handle any of my car service needs at this dealership. He is such an asset to the Lexus team. Jimi has made the whole experience of visiting this dealership a truly pleasant one.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: grettelp
Added: 2/16/2012 11:49:18 AM
Thank you so very much for your kind words about Jimi. We are lucky indeed to have him on our staff! We will convey your message to him, as we know it will make his day!

Thank you again for your loyalty to us!

Reviews 11-20 >>