Read Reviews Lexus of Thousand Oaks

Lexus of Thousand Oaks

Lexus of Thousand Oaks

3601 Auto Mall Dr
Thousand Oaks, California 91362


Sales: (888) 227-0751
Service: (888) 227-0821
Parts: (888) 241-6365

Lexus of Thousand Oaks
Manufacturer: Lexus

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 175 reviews

4.9

4.9 out of 5

177 lifetime reviews

Lexus of Thousand Oaks

Most Reviewed Employees

  • Omid NavidOmid Navid
    Sales & Leasing Consultant
    70 reviews
  • Lora BaworouskiLora Baworouski
    Sales & Leasing Consultant
    18 reviews
  • Jason BoisvertJason Boisvert
    Sales & Leasing Consultant
    11 reviews
  • Philippe PaschePhilippe Pasche
    Sales & Leasing Consultant
    9 reviews
  • Ianthe MartinezIanthe Martinez
    Service Consultant
    8 reviews
  • Maryann CordMaryann Cord
    Financial Services Manager
    6 reviews
  • Charles ShapiroCharles Shapiro
    Sales & Leasing Consultant
    5 reviews
  • Paul VallisPaul Vallis
    Sales & Leasing Consultant
    5 reviews
  • Nick FalsafiNick Falsafi
    Sales & Leasing Consultant
    3 reviews
  • Zahra KhanlarZahra Khanlar
    Financial Services Manager
    3 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Lexus of Thousand Oaks

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Lexus of Thousand Oaks has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Lexus of Thousand Oaks

Welcome to Lexus Of Thousand Oaks. Proud recipient of the "Lexus Elite Award" for excellence in Customer Satisfaction, 11 years in a row!

We are proud to serve you with with all your vehicle needs. Whether you are purchasing a New or Pre-Owned vehicle, in need of parts or service for your Lexus, we take great pride in having the most knowledgeable staff in the industry.

Visit us at www.lexusofthousandoaks.com.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 7:00 PM

Sunday: 10:00 AM - 7:00 PM


Our Amenities

Delivery of your vehicle to your home or office Complimentary Loan Vehicles with the service of your Lexus
Complimentary Shuttle Service Complimentary Car Wash
Complimentary Wi-Fi Service After Hours Drop-Off
Comfortable waiting Lounge with Satellite TV and full serve Beverage Center Online Service Appointments

U043446
5/14/2013 12:46:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Maryann CordMaryann Cord
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Thousand Oaks:

Omid Navid made this the most amazing car leasing experience we've ever had! He was able to give us a model with more features than we originally wanted at a price we were beyond happy with. The extra things he did were what really stood out- he installed our son's car seat in a matter of seconds, stayed until well past closing time to explain all features of the car, and even helped set up my Bluetooth, radio settings and navigation. He was friendly, funny and didn't try to pressure us on anything. My mom got her car from Omid and we came from Orange County to get ours from him as well. We would recommend him to anyone! Maryanne was very friendly and enjoyable as well.

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 5/14/2013 1:13:49 PM

Thank you so very much for taking the time to give us these comments. I will see to it that Omid and Maryann are notified. We look forward to being of service to you.

thank you again!

Twitter
nhanchett
5/4/2013 2:14:35 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lexus of Thousand Oaks:

Omid Navid was absolutely wonderful! We phoned asking about a certified pre-owned ES 350 at Lexus of Thousand Oaks and he agreed to stay past his normal shift to assist us. When we arrived, he gave us his full attention. He was able to answer all of our questions and presented a pressure free atmosphere. When we decided to make the purchase, he continued to give us his full attention. Omid is a very personable, knowledgeable and funny person. His technical knowledge and genuine personality make him a true asset to the Lexus brand. We would absolutely recommend him to others.

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 5/14/2013 1:12:53 PM

Thank you for your kind words. We are certainly lucky to have Omid as part of our Family and we will make sure to convey this to him.

We hope you are enjoying your ES!!

Thank you again

Twitter
antonrud
4/3/2013 6:22:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Thousand Oaks:

I leased my Lexus IS from Thousand Oaks Lexus in December 2012. Shopping for a car with Thousand Oaks Lexus dealer was the best car purchase experience so far. I worked with Omid Navid to get approved for a lease. I am very thankful to him that he was able to secure the deal and wait for all documentation as it took me some time to deliver due to my busy schedule. Omid is truly a great professional and able to accommodate all customers needs and recommend the best solution. I received top notch customer service at Thousand Oaks and documentation processing went through fairly quickly. Thousand Oaks Lexus staff are very knowledgeable about their inventory and take time to explain all vehicle features and specifications. Most importantly, I got the best price for a Lexus IS than I could get anywhere and had the quickest, hassle-free shopping experience. If you are going to Th. Oaks Lexus, I would definitely recommend to talk to Omid. THUMBS UP!

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Response From: Lexus of Thousand Oaks
Added: 5/14/2013 1:11:45 PM

We truly appreciate your taking the time to post your kind words. We are so glad that Omid provided you with excellent customer service and look forward to continuing to exceed your expectations.

Thank you again

Twitter
rcrobinson4
3/25/2013 11:22:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Philippe PaschePhilippe Pasche
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Thousand Oaks:

Philippe Pasche was my salesman, and he was terrific!

He assisted me in every possible way!

In additon, his after sale tutorials regarding the car's computer system was outstanding!

In addition, he introduced me to people in all of the dealership's departments.

As a result, I am well aquainted with all aspects of Lexus Thousand Oaks.

This dealership is THE one to buy your new Lexus!

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 5/14/2013 1:10:42 PM

Thank you so much for your kind words...we will make sure to relay them to Philippe!! We hope you are enjoying your Lexus

Twitter
bsnyder6
3/20/2013 2:16:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    3
  • Overall Score:

    4.4

My Review Of Lexus of Thousand Oaks:

The sales process was simple and fast - everyone was very pleasant to work with. My only feedback about the sale was that if Lexus is promoting that their RX 350 Sport runs on regular gasoline - that they inform the buyer that performance is significantly affected. When I asked Service about running the car on regular gasoline they informed that the manual suggests a higher octane.

I brought my RX in for servicing - to add accessories and explained the lag at a dead stop and when pushing on the gas pedal the car took a second or more to respond - I received two different messages from two different service people - one said the transmission and engine could be adjusted - the second said that the car is learning and could NOT be adjusted. Either way the RX sometimes lags and now it jumps forward and quickly shifts it gears - very inconsistent for such an expensive vehicle.

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 3/20/2013 2:23:57 PM

Thank you very much for your feedback. I will make sure that we address your concerns. If you could email me your name and contact info, I will see to it that you are contacted.

Please email me at sm.lexusofthousandoaks@silverstarauto.com

We appreciate the high marks you gave us and will strive towards providing you with good service througout the ownership of your RX!

Thank you again.

Twitter
lhcole
3/4/2013 1:09:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Thousand Oaks:

We had a very good experience at Lexus of T.O.! Omid Navid treated us extremely well and met all our needs for this purchase!

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 3/5/2013 5:28:17 PM

Thank you for your kinds words about Omid. We are indeed fortunate to have him as part of our family and are glad that you were well taken care off!!

Thank you again!!

Twitter
joellensg
2/19/2013 12:55:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Thousand Oaks:

I came to lease a new automobile and Omid was no pressure, very imformed and took the stigma of the "car salesman" out of my experience. I found that he was there to make sure I got what I wanted. He listened and was direct and fair. He also gave me an excellent information session after I purchased the car. I trust him, will refer to him and from this point on, work with Omid for a new car when this lease is up. Thank you so much for this opportunity to share with you what a car salesman should be like, please recognize Omid for his excellence in sales and service. Thank you again, Jo Fletcher

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 3/5/2013 5:26:19 PM

We apologize for the late response to your comments!!!

Thank you so much for your kind words...I have relayed them to Omid and he is very appreciative as well.

We look forward to being of service to you.

Regards,

Twitter
wato
2/12/2013 12:11:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Thousand Oaks:

My husband, Ron, and I went to just look at a new Lexus for him one Saturday. Omid greeted us with open arms and showed us a few cars. We drove one car but decided it wasn't quite right. Then Omid showed us the 2013 ES 300h Hybrid. We loved it. We then did our research as far as pricing and decided to purchase it through Omid. Omid did a fantastic job in all aspects of the sale but especially showing us how to use all of the features of the car. He was very patient and informative, offering us his cell phone in case we have any future questions about the various "buttons" on the car.

Thank you Omid for a wonderful car-buying experience. We will definitely recommend you to anyone looking to purchase a Lexus.

Patti Pillsbury

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 3/5/2013 5:19:09 PM

We apologize for the late response to your comments!!!

Thank you so much for your kind words...I have relayed them to Omid and he is very appreciative as well.

We look forward to being of service to you.

Regards,

Twitter
Hootan1
2/2/2013 1:07:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omid NavidOmid Navid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Thousand Oaks:

Had great experience at Lexus of Thousand Oaks. Mr. Omid Navid was very helpful and friendly and made it a very nice experience. Omid was friendly, knowledgeable and very professional. He walked us through every step until our new Lexus was ready to go. All features were explained to us and also nice follow up a few days later. Thank you Omid for very nice experience. Highly recommend!

Hootan R

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 3/5/2013 5:18:41 PM

We apologize for the late response to your comments!!!

Thank you so much for your kind words...I have relayed them to Omid and he is very appreciative as well.

We look forward to being of service to you.

Regards,

Twitter
oni4klmpt@aol.com
1/28/2013 9:53:18 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marty YoakumMarty Yoakum
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lexus of Thousand Oaks:

We own 3 Lexusus which we service at Thousand Oaks Lexus. I have gotten to know Marty Yoakum for the many years we've had our cars serviced at this dealership. He always takes great care of us-- my husband, my son, and myself.
We can count on reliability, courtesy, and honesty. That's why we continue to service our cars with Thousand Oaks Lexus.

Was this review helpful to you?    Yes | No

Response From: Lexus of Thousand Oaks
Added: 1/29/2013 6:42:43 PM

It is always refreshing to have guests take the time out of their busy schedule to praise someone from our Staff. As we did with Lora, we thank you for your kind words about Marty and we will definitely let him know about them.

We thank YOU for your loyalty to Marty and to us and we look forward to being of service for many, many years to come!

Thank you again!

Twitter

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