Lexus of Thousand Oaks

I have come here for years. I always get treated like family. Lexus TO can do it all. I always get treated like family. Lexus TO can do it all. More

I have an RX 450h+ and my moonroof imploded while I was driving on the freeway. The glass moonroof was cracked fully open and it shattered spontaneously into pieces. The vehicle was drivable to the dealer driving on the freeway. The glass moonroof was cracked fully open and it shattered spontaneously into pieces. The vehicle was drivable to the dealer, so I took it in. Forest and his colleague assisted and wrote up the repairs under full investigation. The dealer absorbed the cost under goodwill since I’m a Lexus customer and they couldn’t find the exact fault of this incident. Their service was exceptional so say the least. Thank you gentlemen and a brilliant job. I’ll be seeing you all soon for my next service. More

Like Cinderella at midnight, was how I felt after my purchase experience. To their credit, this sales team has truly perfected their sales experience! Their goal is to have each customer feel valued and purchase experience. To their credit, this sales team has truly perfected their sales experience! Their goal is to have each customer feel valued and special! It was unbelievably true until my purchase was made and there was a serious issue with my car in the first two weeks. I reached out to my salesperson, David Feiss, and he deflected me to the sales manager Noah Bissonette who took my call, promised to research the issue and get back to me. After many attempts to connect with either of these men, no response. Bottom line, no matter how nice they are prior to the sale, they are just salesmen and could care less after the deal is made, much to my disappointment. Maybe the problem was that I trusted them and am simply naive. I researched the issue on my own and found lots of information online that is helping me clear up the problem. I am sharing it with you now so you don't have to suffer health issues the way my daughter and I have. When driving in my brand new Lexus, my face became beet red and hot, my throat was irritated, my voice affected and I felt a general discomfort and irritability. My adult daughter with asthma started wheezing. The cause was discovered, VOC's or volatile organic compounds or the "off-gassing" of the new car materials: "The "new car smell" is primarily due to volatile organic compounds (VOCs) off-gassing from materials used in the car's interior. These VOCs can cause allergic reactions or sensitivities in some individuals, leading to nausea, headaches, or other symptoms. To mitigate the smell and its potential effects, good ventilation, sunlight exposure, and air purification can be helpful. " There are many things you can do to help with this issue. Search VOC's online but in the meanwhile, keep the windows open as much as you can in case your reaction is more serious than ours were. FYI- it took over 1 month to air out the car enough so that we can drive unaffected. The team at the dealership said they have never heard of this and did not offer to research it for me. Bottom line, the car was sold. They don't care. More

Derek was a wonderful service writer! Everything was accomplished in a timely manner. I use this dealership because of they offer loan cars. Everything was accomplished in a timely manner. I use this dealership because of they offer loan cars. More

Jonathan Enriquez at the Lexus of Thousand Oaks service department is great! He double checked everything and made sure that my car was serviced properly. Thank you! department is great! He double checked everything and made sure that my car was serviced properly. Thank you! More

It is always a pleasure to return here for the service. The waiting lounge is well-maintained, and they provide prompt updates on the status. The waiting lounge is well-maintained, and they provide prompt updates on the status. More

Lexus of Thousand Oaks is always helpful in addressing my concerns and providing a high value service that give me confidence my car is operating at peak performance. concerns and providing a high value service that give me confidence my car is operating at peak performance. More

The dealership when related to service is only as good as the service writer you work with. If it were not for Yoby Kim I wouldn’t go there. Yoby is a terrific and trusted advisor. the service writer you work with. If it were not for Yoby Kim I wouldn’t go there. Yoby is a terrific and trusted advisor. More