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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
842 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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842 Reviews of Lexus of Thousand Oaks

May 21, 2025

Once again the service provided by Derek Bishop was way beyond exemplary. Derek is an awesome ambassador for Lexus of Thousand Oaks. More

by markstoohey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
May 21, 2025

I worked with Derick, he did a great job. The car was done earlier than expected More

by psw.phoebe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
May 21, 2025

World class experience. Expert service and advising. Easy to book appointments Excellent value. Thank you. Highly recommend. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest service advisor and Gus service technician
May 20, 2025

Car was serviced and I was satisfied with the service. Paul was very helpful with the process More

by Pattully1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
May 20, 2025 -

Lexus of Thousand Oaks responded

We really appreciate you taking the time to leave Paul and Lexus of Thousand Oaks this awesome review, thank you!

May 20, 2025

They were very helpful to get things fixed and worked with my extra warranty company called Endurance. More

by fultonhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guys
May 20, 2025 -

Lexus of Thousand Oaks responded

We're delighted to hear that our team at Lexus of Thousand Oaks was able to assist you effectively and coordinate with your warranty company. Thank you for sharing your experience!

May 20, 2025

Derek was extremely helpful, thorough and great to work with. He went out of his way to clarify a misunderstanding I had with the pricing on the website. More

by Memoreno
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
May 21, 2025 -

Lexus of Thousand Oaks responded

We're delighted to hear that Derek provided such helpful and thorough service at Lexus of Thousand Oaks. It's great knowing he could clarify everything for you!

May 20, 2025

Out of all the Lexus Dealerships, the Thousand Oaks store is by far the best in many categories. Most important is the service agent that has always helped me Marc St Pierre he is not only a knowledgeable Se More

by Jerry Stein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre
May 21, 2025 -

Lexus of Thousand Oaks responded

Jerry, we're delighted to hear that Marc has consistently provided you with exceptional service at Lexus of Thousand Oaks. Your high praise means a lot to us, and we'll be sure to share your kind words with him! Thank you for choosing our dealership.

May 20, 2025

Fantastic service. Dropped my car at 10:15am for my first service and it was ready before 11:00am. Best mechanic I’ve ever seen. And my service advisor was friendly and More

by jgbloomfield7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
May 21, 2025 -

Lexus of Thousand Oaks responded

We're delighted to hear about your positive experience at Lexus of Thousand Oaks! It's great that our team provided efficient service and made the process smooth for you. Thank you for choosing us, and we look forward to serving you again in the future!

May 19, 2025

Way too expensive, otherwise good service. We'll have to find less expensive repair option More

by sunbreak777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark service
May 21, 2025 -

Lexus of Thousand Oaks responded

I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. We appreciate this feedback and we will try to find ways to improve our pricing platform without lowering the quality of service. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

May 19, 2025

My service experience was smooth and very professional. Marc and the service tech kept me posted of progress. More

by eob310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre
May 19, 2025 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc and the service tech provided a smooth and professional experience at Lexus of Thousand Oaks. Thank you for sharing your positive feedback!

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