Lexus of Valencia

Always the best service experience I have been going to Valencia dealership for a number of years. Scott Melville has been always helpful and knowledgeable to all of my cars needs. I have been going to Valencia dealership for a number of years. Scott Melville has been always helpful and knowledgeable to all of my cars needs. He always gave me a proper advice regarding the repairs. I recently purchased a Lexus from a small dealership, Scott helped me with the issues and gave me piece of mind. Also, my daughter experienced how he helped her and said that his customer service was excellent. Scott is really good at his job and felt like visiting a good friend each time I had my cars serviced. I observed that other clients knows that he is so trustworthy (favorite). More

Professionalism My wife and I purchased our brand new 2007 Lexus ES 350 from this dealership. It has been almost 12 years that we have taken the vehicle to this deale My wife and I purchased our brand new 2007 Lexus ES 350 from this dealership. It has been almost 12 years that we have taken the vehicle to this dealership for all minor and major services. I believe the above says it all. If we were not 100% satisfied with their performance we would have taken the vehicle else where More

Customer Service We received great service, we will definitely be back to lease another Vehicle once our lease is up. We love Lexus vehicles, they drive great and very We received great service, we will definitely be back to lease another Vehicle once our lease is up. We love Lexus vehicles, they drive great and very reliable. More

Service Excellence Rating primarily due to the service provided by Scott Melville. It starts the night before my service date with Scott personally picking up my car at Rating primarily due to the service provided by Scott Melville. It starts the night before my service date with Scott personally picking up my car at my home and leaving a good loaner vehicle to use while my car is being serviced. During the actual service, Scott stayed in touch several times during the day with notifications of status and alerts about unanticipated surprises that need attention but not on original order. He made sure work was done only after I was informed of need and the expense to correct was known and permission granted. Before departing for my house he took care of the payment details so that all that was needed when he arrived was to hand over my car with appropriate paperwork and depart with the loaner. My car was always clean when returned. What a tremendous service. Hats off to Scott Melville, an excellent service associate for Lexus. More

40,000 mile service When I sold my 2004 Prius it was losing an old friend, but within months of driving my 2016 Lexus NX SUV I was converted. The service that I have rece When I sold my 2004 Prius it was losing an old friend, but within months of driving my 2016 Lexus NX SUV I was converted. The service that I have received from Lexus of Valencia has always been professional, consistent and excellent. They even gave me a rain check to wash my vehicle ! More

Great Service Outstanding!!!! Finally got all door panels done including Dash. Always great service from Scott! The only thing I can say is they do need to renova Outstanding!!!! Finally got all door panels done including Dash. Always great service from Scott! The only thing I can say is they do need to renovate the dealership! Thank you Scott for outstanding service at all times! More

Committed to do the right thing at the right time, everytime I purchaed my Lexus RX 330 at this location over 14 years ago and have received excellent service at Lexus of Valenca. As my car ages, the service c I purchaed my Lexus RX 330 at this location over 14 years ago and have received excellent service at Lexus of Valenca. As my car ages, the service center continues to treat me and my vehicle the same way they did on the day I purchaed it. Recently, it has had a few age-related issues and Scott M. continues to do everything possible to make adjustments and provide me with a loaner when repairs are needed. I remain a loyal Lexus customer as a result of this personal attention to excellence. Thank you Scott and Team Lexus! More

Great friendly service Great experience, Michael and his team went the extra mile to take care of us. Quick in and out no headache , friendly experience. Definitely coming Great experience, Michael and his team went the extra mile to take care of us. Quick in and out no headache , friendly experience. Definitely coming back. More

Great services Had a manufacture defect and Scott helped me solved that right away. Very fast, helpful, friendly and professional services. I would recommend him an Had a manufacture defect and Scott helped me solved that right away. Very fast, helpful, friendly and professional services. I would recommend him and this dealership to friends. More

Consistently excellent in every way This is my 8th year of experience with Lexus of Valencia. Every experience - from buying my cars to getting them serviced - has been excellent. Ther This is my 8th year of experience with Lexus of Valencia. Every experience - from buying my cars to getting them serviced - has been excellent. There is a genuine spirit of caring and dedication to the customers that is rare and wonderful. I highly recommend! More