This was my first experience dealing with Lexus-Wayzata and Jon Stusse. Jon and everyone at the dealership were wonderful to work with. Very accomodating and no pressure. Mr. Stusse went out of his way to make sure he found me the exact car I was looking for. I highly recommend Jon Stusse and the Lexus-Wayzata dealership.

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I have purchased my last 3 cars from Lexus of Wayzata, and the last 2 from Jon Stusse. After receiving a "Happy Holidays" email from him, I decided to check what used SUVs they had in stock. They happened to have a Lexus RX 400h (a hybrid!). The biggest complaint I had with my current car (Porsche Cayenne, bought used from Lexus because I was planning to buy a horse trailer at the time) was the gas mileage. I needed to be able to pull a pop-up camper (went with that instead of the horse trailer) but didn't need the V8 I had.

I really doubted that Lexus could give me what I owed on my car, but since I had worked with Jon in the past, I knew I would be able to say "I can't afford this new car" and walk away if I had to. In the end, I was honest with Jon with what I could afford, and we made it work! I actually had my mind up that I was just looking at the car, but there I was agreeing to buy it. And the more I thought about it, the more I realized what a great deal I got. I had the opposite of buyer's remorse - buyer's glee? I couldn't stop telling people what a great deal I got.

I know in a few years I'll do the same thing - find a used car on the Lexus website, email Jon, and come in and buy the car. I have always gotten a fair deal with him and Lexus of Wayzata. Their cars last forever and their service is the best.

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Jon was very professional, met our needs, and sold us our incredible Lexus. This is our second new Lexus from the Wayzata dealership and I would highly recommend this dealership to those in need of a new car.

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Dear Lexus of Wayzata Management,

Your dealership has class written all over it. I drove all the way from Des Moines, IA to MN to buy a car from your dealership. I walked in the dealership and was greeted by the receptionist right away. She called a sale associate for me within minutes I was greeted by a very friendly and courteous sales associate Russell Lawrentz. I told Russell what I was looking for, make, color, model, price range so Russell pull up the list that match my criterias. I also, told Russell I was going to go to Lexus of Maplewood for comparision shopping. To my surprised, Russell said Maplewood was owned by Lexus of Wayzata and he pulled up the list from Maplewood to see if the car I was looking for was there. Since Russell and I found a vehicle to my liking at Wayzata we work on the details. Went downstairs to the detail shop to see the vehicle and took it for a test drive. The vehicle needed some attention to the ripped backseat and chipped windshield but Russell assured and in writing that dealership would reimbursed for repairs and or offer to repair when I was back in MN. We sealed the deal and paperworks was completed within hours I was driving my Lexus back home to Des Moines. I want to give special thank you to Russell Lawrentz for his kindness, friendly attitude and product knowledge. I felt like I made a friend during my car buying experience at your dealership. I had a few questions and concerns regarding the exterior detailing a couple days later and Russell offered me to bring it in for detailing when i'm back in MN...Wow, that made my day. My mom and sister in-law was also impressed with your dealership. I have and will continue to recommend your dealership to friends and family.

PS - Have a safe trip home to Sri Lanka Russell and enjoy your time with your dad!

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Two different visits to replace differential and transfer case oil in Toyota Rav4 and Lexus RX350. Plus the visit for RX350 to fix the roof rack.
Yes i brought Toyota to Lexus dealership!
Their price was better (extremeness uncommon for this dealership) and customer service is way better! You are treated as VIP, great waiting room, nice reps...
Both cars needed this service done for oil. Price was the best, service fast and cars very clean afterwords.
For roof rack, I was even given a rental!
I highly recommend this dealership if you can afford their service rates (for other services)

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I had a great expirience with Sales Rep at Lexus Wayzata. Jon Stusse answered all my questions and helped with missing items for my 2010 Lexus RX350. Great service! Thanks a lot!

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Very helpful, first class operation that cares about their customers and wants them for life. Excellent service and a very well appointed waiting room as well.

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Timm Bastyr was recommended to us by a friend who had purchased several Lexus from him. We found the purchasing experience to be very easy and were completely satisfied with how we were treated, not only by Timm, but by the whole Lexus of Wayzata team. Timm did an excellent job of explaining all the features of our new ES350, and made sure we were comfortable with all the bells and whistles before we drove it out the door. We hope to do business with him again in the future.

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I had a great sales experience working with Gary Anderson on my new ES350. Gary was friendly and knowledgeable about the vehicles. There was no pressure and Gary did a thorough job of reviewing the features and demonstrating all aspects of the technology.

The service experience has also been great. I enjoy the quiet and comfortable customer lounge and the nice selection of refreshments while you wait!

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I was not impressed with the "take it or leave it" pricing. I thought it was quite arrogant.

The service department was very nice to work with.

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