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Lexus of Wilmington
Wilmington, DE
1,819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,819 reviews
March 27, 2026
Troy Mayer is awesome! Certified playboy forreal yo! Greatest magician in the world! Troy provides excellent customer service. Even gave me tootsie rolls and a Coca-Cola Ze Certified playboy forreal yo! Greatest magician in the world! Troy provides excellent customer service. Even gave me tootsie rolls and a Coca-Cola Zero. I highly recommend anyone to work with Troy if you’re looking for a Lexus GS F! More
by Joshua Le
March 26, 2026
Troy Mayer is very helpful & kind throat the process. Quick & easy within an hour. Go see Troy! Quick & easy within an hour. Go see Troy! More
by edcurley16
March 25, 2026
I was able to work with Luis Cardona and he was a tremendous help with my purchase! tremendous help with my purchase! More
by Watsonbouie@cs.com
March 24, 2026
Treated with utmost understanding and respect throughout the vehicle selection and purchase process. Gave us the information we needed to make the best car selection for our needs, gave us a very fair tra the vehicle selection and purchase process. Gave us the information we needed to make the best car selection for our needs, gave us a very fair trade in offer and fair price on the new vehicle. Our decision was to lease the vehicle and the finance experience was the best I’ve ever had. More
by daleandbarb13
March 24, 2026
I had been using the service department at Lexus of Wilmington after we moved our UXH250 from New Jersey, they did an outstanding job. When it came time for us to upgrade to a RX350h it was a no braine Wilmington after we moved our UXH250 from New Jersey, they did an outstanding job. When it came time for us to upgrade to a RX350h it was a no brainer to come here. They had exactly what we were looking for color, interior and options. Troy Mayer made the process super smooth, and dare I say even a little fun? More
by heisler54
March 23, 2026
The salesperson and the management were friendly and helpful it takes a little time but everything worked out overall the experience dealing with them was great. helpful it takes a little time but everything worked out overall the experience dealing with them was great. More
by henryalli1953
March 22, 2026
Alex was absolutely top notch to work with during our purchase of two vehicles! I highly recommend him for your vehicle purchase! purchase of two vehicles! I highly recommend him for your vehicle purchase! More
by Michelle S
March 21, 2026
The dealership went out of its way to get me the exact car I wanted. Everything was upfront, organized and friendly. car I wanted. Everything was upfront, organized and friendly. More
by Cheisler313
March 21, 2026
The initial customer experience at this dealership was profoundly unsatisfactory, particularly regarding the treatment received from the "internet sales" team. My offer to purchase was met with an unaccep profoundly unsatisfactory, particularly regarding the treatment received from the "internet sales" team. My offer to purchase was met with an unacceptable level of arrogance, dismissiveness, and disrespect. Despite escalating this concern to the General Sales Manager, I have yet to receive a response. Subsequently, I was transferred to another sales associate. While initially courteous, this individual quickly adopted the same disrespectful demeanor previously exhibited by the internet salesperson. This consistent pattern of behavior raises questions about the training and customer interaction protocols within your sales department. I had a genuine intent to complete a purchase at a competitive price. However, I was informed that I should consider myself "lucky not to be charged $5000 above MSRP." This statement exemplifies why many consumers harbor distrust towards automotive dealerships. I strongly advise potential customers to explore alternative dealerships that demonstrate a more reputable and customer-centric approach. More
by SapperE6
March 21, 2026
Troy Mayer at Lexus of Wilmington was the best to work with. He was happy to show me as many cars as I wanted to see. He works with the client to get the best deal possible, kept our kid entertained as we with. He was happy to show me as many cars as I wanted to see. He works with the client to get the best deal possible, kept our kid entertained as we waited for paperwork, and even found us cookies to eat. Couldn’t be happier with our experience at this dealership. More
by LaurenR
