Lexus of Winter Park

I can say without any reservation that this has been the best experience I have ever had with any car dealer. Mike was my first contact and he knew all the ins and out of the car. Believe me there is a lot best experience I have ever had with any car dealer. Mike was my first contact and he knew all the ins and out of the car. Believe me there is a lot to know about a new Lexus. Gary was very polite and finalized the deal. Yuri, Finance Manager, helped us through the payment process. Actually, we told them we wouuld pay in full within a week and that took care of the finance. We now have the car and not one dime has been passed from us to the dealer. Talk about trust, this is the ultimate for a dealer to allow a vehicle, which cost as much as a Lexus, to out the door without any downpayment. I haven't had any experience with the service department, but will rate that department later. More

Went shopping for a new Lexus hs. I was given a price for my toyota camry on trade. They increased the trade in allowance by phone. When I went in to purchase they denied they made the higher offer. T for my toyota camry on trade. They increased the trade in allowance by phone. When I went in to purchase they denied they made the higher offer. That is not acceptable treatment of a customer and I was not born yesterday. They then tried to persuade me to take the original offer. More

The effort of Lee to show the car and explain its features ,contents and strength. Ivan is a patient and knowledgeable sales person knows the person in front of him and give him/her the comfort. Carl features ,contents and strength. Ivan is a patient and knowledgeable sales person knows the person in front of him and give him/her the comfort. Carlos and Anthony are good in financing and helps as much as they can and they can conclude the deal. I am looking for a good relationship with this dealership. More

Purchased 2010 GS350,it was a great car buying experience from the time we walked in the door until we drove off with our new lexus. Our last Lexus was purchased from JM Lexus and overall wasn't bad but didn from the time we walked in the door until we drove off with our new lexus. Our last Lexus was purchased from JM Lexus and overall wasn't bad but didn't compare with lexus of Orlando. It was almost like we had checked into a resort with the pampering and attention to detail that Lee provided not only to myself but my wife and son also. I can only base my opinion on this one experience but if this is an indication on how this dealer treats all their customers than I would have to say you can't go wrong with lexus of Orlando. Bill Dow West Palm Beach More

Very obvious that Lexus of Orlando really cares about service and their customers. I have dealt with other Lexus dealerships and when it comes to service, customer satisfaction,and professionalism there service and their customers. I have dealt with other Lexus dealerships and when it comes to service, customer satisfaction,and professionalism there is no better service manager than Kevin Sinker. Kevin goes out of his way to keep me informed to ensure maximum performance from my Lexus. The entire service process from dropoff to pickup is managed beautifully and efficiently saving me time and effort. I like receiving emails regarding service info and promos from the dealership. I more than highly recommend Lexus of Orlando for any service matter. More

The Purchase of my new Lexus RX 350 was a very good experiences. The Customer Services was very good, the sales man have complete knowledge of the vehicle and he could answer all the questions and conc experiences. The Customer Services was very good, the sales man have complete knowledge of the vehicle and he could answer all the questions and concerns that I have. This is not my first time purchasing vehicle and was the best experienced purchasing a Lexus in Lexus of Orlando. At the time that you complete the paper work, that you think that is done, they take their time to explain all the books, and a complete training of the vehicles and the features. Then they gave you a tour in the facilities, they present you the services manager and they present you like your are a new family member of Lexus. I buy cars every three years and this is the first time that I bought a Lexus, previiuosly I had BMW, Mercedes and I could said the Best Customer Services Lexus Of Orlando. Thnk You... More

Joel was friendly and knowledgeable and stayed after hours to accomodate us. We would recommend him to anyone looking to buy a new car. Ryan Olsen the sales manager was also friendly and knew his prod hours to accomodate us. We would recommend him to anyone looking to buy a new car. Ryan Olsen the sales manager was also friendly and knew his products. Would we have liked a lower price? Of course. More

I dealt with the online sales represenative for over a week before I actually was able to see the vehicle, she was pleasant and gave me daily updates on the vehicle. When I arrived at the dealership I was week before I actually was able to see the vehicle, she was pleasant and gave me daily updates on the vehicle. When I arrived at the dealership I was greeted by the Manager who brought my wife and I to the vehicle we were intrested in. We were then introduced to James who showed us the features of the vehicle and allowed us to take the vehicle for a test ride. When we came back the Manager had an offer letter ready I negotiated a change and he gladly accepted it and went to reprint the paperwork. The Finance Associate was pleasant and helped us get to a point that we were comfortable and offered a very fair warranty. The dealership offered multiple follow ups and emails. They even offered to bring me a tire jack and wrench which we found was missing when we purchased the vehicle. We will gladly recommend this dealership to anyone looking for a new or used vehicle. They have won us over when it comes to a car buying experience. Shane & Jenni Zigler More

Excellent car buying experience!!! I will definitely recommend all of you to my friends and family. I will admit I was very skeptical about the whole car buying experience. You all made me feel very c recommend all of you to my friends and family. I will admit I was very skeptical about the whole car buying experience. You all made me feel very comfortable and put my anxiety to rest. Thank you! More

I was very skeptical about buying a new/used vehicle and felt anxious about the whole car buying experience. James, Ivan and Steve made me feel very comfortable throughout the negotiation process of purcha felt anxious about the whole car buying experience. James, Ivan and Steve made me feel very comfortable throughout the negotiation process of purchasing my 2007 Acura RDX. I have no doubt that I will recommend my friends and family to Lexus of Orlando. World class service at its best! I will be back! More