Lexus of Winter Park

I highly recommend Lexus of Winter Park and Product Specialists Charles Ream. I was able to buy my dream vehicle (LC 500) at a fair price according to my extensive research. Charles and Lorraine helpe Specialists Charles Ream. I was able to buy my dream vehicle (LC 500) at a fair price according to my extensive research. Charles and Lorraine helped facilitate the transaction making it fast and efficient. They were even willing to put car up on a lift so I could look for damage since it is a low lying car to help my desicion. Lexus of Winter Park has a customer for life. Thank you Charles Ream and Lorraine Mantero for make the car buying experience amazing!! More

The experience we had with Charles was so positive and effortless. We got the car we were looking for and he taught us everything about it. We love doing business with Lexus of Winter Park and I’m sure effortless. We got the car we were looking for and he taught us everything about it. We love doing business with Lexus of Winter Park and I’m sure we will be back. Thank you Charles. More

We saw a used vehicle that interested us at Lexus of Winter Park. Upon entering we were greeted by Hee and she took great care of us. She, along with the rest of the team members who helped us, assisted Winter Park. Upon entering we were greeted by Hee and she took great care of us. She, along with the rest of the team members who helped us, assisted us in a quick and efficient fashion. We had a bunch of kids with us which can make car buying a hard process. Hee also assisted in helping us manage the kids- thank goodness there is a TV in the lobby while you wait. Honestly the whole process was great. They were quick, listened to our needs, and didn’t push anything on us. More

Overall great experience, the sales team, Charles Ream and Chanlin Sok, was excellent, thanks to their hard work and efforts I got the car and the deal I was looking for, leaving a very satisfied customer and Chanlin Sok, was excellent, thanks to their hard work and efforts I got the car and the deal I was looking for, leaving a very satisfied customer! More

The BEST car buying experience ever! Seriously! From the first email response to my inquiry on availability to driving away with the vehicle, the customer service was excellent! Special thanks to Tara Russo first email response to my inquiry on availability to driving away with the vehicle, the customer service was excellent! Special thanks to Tara Russo, Vanessa Rodriguez, Chanlin Sok and Jake Weishar for taking such special care of me! I've been searching for the specific car at great price and found it here! Great service, great prices, great people - can't get better than that! More

We had such a wonderful experience leasing my car with the help of Charles Ream. Charles was very knowlegeable about the car he is very patient and he has a great personality. the help of Charles Ream. Charles was very knowlegeable about the car he is very patient and he has a great personality. More

I had a wonderful experience purchasing a Lexus 500. The process was stress free and pleasant. ALAA. ALAMEH was very thorough, patient and knowledgeable. He was able to find me the best vehicle that suited process was stress free and pleasant. ALAA. ALAMEH was very thorough, patient and knowledgeable. He was able to find me the best vehicle that suited my needs. Alaa and Lorraine (Sales Manager) was so awesome, that we purchased TWO VEHICLES instead of one ❤️Thank you ALAA and Lorraine e. More

Sold us what we wanted not anything overpriced. Full detail on how to use vehicle upon delivery. Didn’t go to buy car but did detail on how to use vehicle upon delivery. Didn’t go to buy car but did More

I purchased my first Lexus from Lexus of Winter Park back in 2015. About 6 months ago, I purchased a second vehicle from them. Over the past 6 years, I've dealt with them and have always had a positive exper in 2015. About 6 months ago, I purchased a second vehicle from them. Over the past 6 years, I've dealt with them and have always had a positive experience. This is the reason I purchased the second vehicle from them. Their customer service and professionalism is top notch. I recently took my car in to get 4 tires installed and an alignment performed. When I got my car back, something wasn't quite right. I notified my Service Advisor, Jafar, and he and his team worked with me to help resolve the issue. Once the issue was fixed, Ricardo went on a test drive with my wife and I to ensure the issue was resolved to our satisfaction...and it was. Both Jafar and Ricardo listened to my concern and acted expeditiously to help. They were both very professional and understood my concern. It was very much appreciated. I would believe all of the 5 star reviews for this dealership because they are real. Lexus of Winter Park is top notch and their cars are nice too. More

Bought 2 vehicles and had an issues within 24 hours. 1st was a burning smell from the car. 2nd was a blow out on the highway within 48 hours and had to buy two new tires. When I called about what was happ was a burning smell from the car. 2nd was a blow out on the highway within 48 hours and had to buy two new tires. When I called about what was happening with this one car I was told wear and tear on the tires and take it to Kia because it is under warranty. All that was untrue. I told the Manager I was paying cash for the vehicle and they ran my credit which is against the law due to the Patriots act. As I was feeling uncomfortable with the car and I had to buy tires within 48 hours and the customer service I received from Lexus I decided to return the car. I was threatened with police because I wanted reimbursed and I cancelled my check because I knew that was the only recourse I would have from them since they don’t care about there customers after they leave the lot. I have purchased many cars from them before and I NOW would NEVER purchase from them again. There was no general manager on site and no one in charge but the finance person who was abrupt, rude and uses intimidation’s on customers. More