Lia Chrysler Jeep Dodge Ram

Horrible Sales Manager Sales manager is insulting and lacks integrity. Ludicrous assertions in trying to justify a ridiculously low trade value. Tried to claim the additio Sales manager is insulting and lacks integrity. Ludicrous assertions in trying to justify a ridiculously low trade value. Tried to claim the additional savings in sales tax due to difference between trade value and new vehicle price as part of the trade value. Told me what the invoice amount was and that it represented a significant discount that he could not go below. However, the vehicle was advertised on their website for $2,000 less than that. What a liar! Impossible to deal with. More

Great service! Hands down the easiest, best car buying experience I've had. I stopped by in the morning with a trade-in, and my car was ready to drive home in the af Hands down the easiest, best car buying experience I've had. I stopped by in the morning with a trade-in, and my car was ready to drive home in the afternoon. My sales associate, AJ, was friendly and helpful. Amber, the business manager, was great at coordinating everything and setting up financing. Overall, the service was the best. Thank you. More

bad customer service Bought a buick encore off of this dealership they had no customer service, they treated you like a number, tried the car out and I liked it ,haggled w Bought a buick encore off of this dealership they had no customer service, they treated you like a number, tried the car out and I liked it ,haggled with the price that was good didn't want to give me anything for my car, I had a 2004 Toyota 4 runner with very low miles in great shape, sold it to another dealer, Went to pick up the car and it was missing the left front tire .they said to come back because the popped the tire ,I explained that I live 2 hours one way and could not come back, they put a tire on and said it was ok .Well it wasn't, it wasn't the same brand tire or the same tread ,with all wheel drive you MUST have the same tire and tread they told me no it was ok ,the following day I took it to my local tire warehouse and they said that I did need to have the same tire and tread ,called them and argued for 2 days they wanted me to bring the car back so they could change the tire explained it was too far ,after 2 more days they agreed to pay for a new tire, went to register it in the state of Mass, they gave me the wrong paperwork another 3 days to get that. then 2 weeks after I bought the car the oil light came on got the same story that I would have to bring it in said no thanks brought to my Buick dealer in town the car was never service let alone the oil was never changed, worst dealership that I have ever dealt with and I have bought over 40 cars in my lifetime, will never deal with them again they were only interested in the $$$that they made, would NOT recommend this dealership they were all just a bunch of kids running the dealership knew nothing of customer service ,too bad More

THIS DEALERSHIP IS THE WORST!!! NOT A HOAX I bought a CPO truck from LIA on May 29, 2014... It is July 15, 2014 I have had my truck for 3 days total in this span. The check engine light went of I bought a CPO truck from LIA on May 29, 2014... It is July 15, 2014 I have had my truck for 3 days total in this span. The check engine light went off on my way home from the dealership. I live in NJ 2 hours away from LIA's dealership. I bought a extended warranty on this truck through DODGE. This warranty was a great sales pitch by LIA's salesman Steve. He told me with this warranty I could bring it to any Dodge dealer. I brought my truck to Route 46 Dodge in Little Falls, NJ. They found a exhaust issues, turbo issues, driveshaft issues, ball joints, U joints, and a OPEN RECALL pertaining to Tie Rod Assembly. The exhaust went from a 3.5 inch exhaust down to a 2.25 inch exhaust. This is a 5.9 cummins! Anyone who knows diesel should know the tailpipe has to be at least 3.5 inch to run properly. With this modification it has damaged the turbo unit. The driveshaft was in such bad shape that Route 46 had deemed this truck unsafe to drive... Lia let me leave in a truck that another Dodge dealer deemed unsafe to drive! Luckily I was alone. I would hate to see some ones family injured because of LIA's neglect! So I wrote a letter to LIA stating all my issues. LIA decided to pick up my truck and bring it to them to be fix.. It has been there for a long time they fix some of the issues like Ball joints and U joints... YES the cheap ones! But they insist the exhaust is right!!! Which is kind of scary because Chrysler Corp employees seem to agree with me on this! I would know I have only been on phone with them 10 times. They have asked me please tell Jeff at LIA who is the service manager to please contact Chryslers STAR CENTER for the proper advice. He told he is not doing that. He claims its the right one!. FUNNY! because Route 46 and Chrysler Corp don't seem to think so. So the question here is Why will LIA not fix my car the correct way. My Opinion is that Lia was able to warranty all the parts they fixed. But cant warranty the exhaust because a exhaust system is a non warranty item.. This is a Truck that had to Properly inspected to give me a warranty on it... but then again LIA did the Inspection. IM STILL WAITING FOR LIA TO DO THE RIGHT THING AND FIX MY TRUCK PROPERLY!!!!! Doug Schott More

We spent a few hours at this dealership yesterday test driving a new minivan and figuring out numbers. Chrysler was offering a great price on a lease, so we considered trading in our 2011 Chevy to lower o driving a new minivan and figuring out numbers. Chrysler was offering a great price on a lease, so we considered trading in our 2011 Chevy to lower our monthly payments. After negotiating lease terms, monthly payments, down payment, and the trade in, we finally agreed on a price. At this point we had left and were doing business over the phone, so we agreed to come in today and get the deal done. They agreed to pay us a few k more on our trade in than what we owe, so we planned to use that as our down payment on the minivan. Well, after all the negotiations and after starting to sign all the paperwork we noticed that they "assumed" the extra $$ from the trade in after paying off our existing car loan was just going in their pockets. NOT part of the agreed down payment. NOT taken off the price of the van in any way (even though it was a lease). Nothing. They expected to pay off our loan only and have us give them the down payment on top of that. In our eyes, this looks like all that negotiating for a trade in value was for nothing because they were only going to pay off our loan. This was a difference of a few thousand dollars. They said it was in addition to a down payment. Basically, it ended up being a nearly $6,000 down payment on this lease. It wasn't what we agreed to. I repeatedly asked them what the point in negotiating a trade in price for our car was if they really only plan on paying off our loan and we don't see the difference. They couldn't answer, they just said they were sorry that no one explained to us, and that this is just how they do it at that dealership. They insisted this was honoring the deal, but we can't understand how on earth that's honoring either the down payment or the trade in price. We have never leased before, so perhaps he's right. Maybe this is how things are done. So you'll have to figure for yourself if we are the ones at fault or they are. Either way, felt misled and we walked out and wasted all that time. We have bought many cars before and we aren't new to this business. We have always had the experience that money on our trade in goes to pay off our existing loan, with the remainder due to us (which we put toward the down payment). Not the case at this dealership. They apparently will tell you a nice number, but just pay off your loan and not give you the rest. We prefer to buy slightly used cars so we probably won't consider a lease again, especially if this is the norm. We certainly won't be going back to this dealer. I'm pretty upset to think that we almost signed without knowing. I question if that was their intention. More