Lia Honda of Albany

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Lia Honda of Albany:
I bought my car used from them. Right from the begining I was lied to about my car being in accidents, I was told by David Ramon my car salesman that he would give the car fax report to my mother when she went in the next day to sign paper work. The next day, after my mom had signed the papers I asked her what the Carfax report said she said that David Ramon had told her I had already seen the Carfax. When I went a few days later to pick the car up David Ramon and Micheal Foote REFUSED to give me the Carfax because the car was no longer considered part of their lot because I had already bought it. Come to find out my car had been in TWO previous accidents. When I picked up my car it was still very dirty and there were burn marks on the seats and on the ceiling, I was told that the man who does the detailing was not there and I needed to make an appointment to get it cleaned. I did so and when I went to pick my car up after it was "detailed" there had been almost no difference from when I dropped it off. It was still dirty inside and out and I was told that since I had driven my car off the lot the day I bought it they were no longer responsible for cleaning it. After about a 45 minute conversation with the manager they finally agreed to clean it, to this day the interior of my car is disgusting because it was never cleaned properly.I had my car re-appraised to find out that my car was only worth about $9000, after I had just paid $16000 for it. Two weeks later I went back because my trunk was not opening, I went to speak with Micheal Foote who told me my trunk was not covered under warranty, along with my blown speakers and buttons on my steering wheel which had stopped working. I brought up the fact that I was very un happy with their customer service and how when I would walk in there it would take an average of 15 minutes for someone to greet me and how somedays I would have to find who I needed by myself his responce was "It's not my job to greet people when they walk through the doors, it doesnt matter if you spent 16 million dollars here I would not get up from my desk." I was very unhappy with that responce and him and David Ramon LOCKED ME IN HIS OFFICE because they were afraid that I would dissrupt other customers.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Honda of Albany:
We went in to purchase a new Toyota Highlander. Due to a problem at a different dealership, one we ordered has not been confirmed received after 12 weeks and a $500 deposit. We were checking out our options. The salesman that helped us was awesome, however we did not want to put a deposit down until we got the other one back from the first dealership. When the salesman went in to get our key back from the trade in inspection his manager TOBY (BIGGEST LOSER I HAVE EVER MET) proceeded to yell at him for not getting the sale. Big mistake, that salesman was a good friend of ours and my husband intervened to get our key back, explain he was being a great salesman, and that kind of behavior is not to be tolerated. He then proceeded to insult my husband. I then heard all of his and went in because you do not treat my husband poorly. He then complained that my husband would not shake his hand and thats why he treated him the way he did, over a $100 deposit, give me a break. He threatened to call the police on me.....for simply telling him that kind of behavior is not okay. I have never in my life been treated so poorly. If you are reading this I pray to God you do not buy a car from them. If this is how they treat their staff and employees imagine how they will treat you. RUN RUN RUN to a different dealership as fast as you can. I love my Toyota......just not Lia (stands for Lies, Insults, and Abuse).

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Honda of Albany:
I am out of town. Purchased new Honda Accord from Lia. Next day left town. Found scratched wind shield/paint dent on hood/not working properly. Reported by email. I ws told they will take care during next servicing as I was out of town. During servicing they refused to repair as I wsa told I should have brought the car in a day or so. They refused to take responssibility

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Lia Honda of Albany:
We went in on a Saturday and quickly found a car that we wanted. We wanted to pick the car up later in the week, either Tuesday or Wednesday, but the financial manager told us that we would have to pick it up on Monday because it was the end of thier sales for the month so we grudgingly agreed. I had just started a new job and told the finance guy that I wouldn't have my pay stub until Wednesday, which was needed in order for the bank to approve my loan. The finance guy said that it wasn't necessary and instead had me ask my boss to write me a letter stating that I had a job, my hourly pay rate and how many hours I work per week. After I hand in all of my documentation, he calls me back later Monday night (and two hours before we were scheduled to pick up the car) to tell me that the bank wouldn't even look at my stuff without a current pay stub (which I told him that I wouldn't have for a few more days). So on Wednesday I fax over my pay stub and later in the afternoon, when I haven't heard anything from them yet, I called over and find out that he had taken the day off (which he could have told me on Monday when I told him that I would send over my pay stub on Wednesday) and that no one would be able to help me until the following day. Thursday goes well and my loan is approved and I go to pick the car up on Friday. Everything is fine, until Saturday morning I take the car for a 20 minute drive and my check engine light comes on. We call the dealership to see if they can take us in because we have a trip planned for the next day and they refuse to see us, and the receptionist is useless because when we asked to speak to a manager she would put us on hold for 20 minutes and then we would get forwarded to a voicemail. Finally we talk to the finance guy and when he refuses to help us, he wouldn't let us talk to a manager. We finally gave up when they stopped answering our calls. THIS IS THE WORST CUSTOMER SERVICE EVER!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lia Honda of Albany:
David went above and beyond the call of duty on a Friday afternoon to get my teenage son back on the road. David and the Lia Honda service team stayed after hours on a Friday working two hours past closing time to get my car up and running. My son was stranded hundreds of miles from home. I can not tell you what it meant to my wife and I to have David and the Lia Honda service team team up and get my son safely back on the road. I highly recommend their service department to anyone.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Honda of Albany:
I went to buy a brand new corolla. Was all set to sign for it, put down my deposit, all paperwork was ready to go. On the day I was supposed to pick it up, the dealership called and said they sold the car to someone else 'by accident.'

They DROVE another car from conn. putting tons of miles on it and pissed me off because they told me they were hoping to get a one from glens falls (about 150 miles closer).

I test drove a Mazda in the mean time and purchased it instead. It was a much nicer vechicle, and the staff at Cooley didnt SELL it on me before I picked it up. When I called the sales manager to discuss the situation with him, he was screaming at me on the phone about how he now has to sell this car he purchased for me. I have never been so aggravted and pissed off by a 'professional' in my life. I told him it was his problem and maybe he shouldve checked the status of my car before selling it to me. I'm currently waiting for my despoit to be returned, but he was extremly rude about that as well.

I intend to send a letter to their corporate office explaining how the manager was the most disgustingly rude person I have ever had to do business with. The shame of it all was that the saleman himself was actually very polite and deserved the sale. Shame on the dealership for treating me like an idiot. I'm happier with my faster car now anyways.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Honda of Albany:
Purchased the extra bumper to bumper warranty and I do not think that the care was ever checked. The tires were almost balled, the battery cable was so loose that it came disconnected from the battery causding the care not to start after taken home. Could not apply $100 depost given on another vehicle to the vehicle that was purchased. Was told that the depost would be sent to me and when I received the check it was only for $75.00.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Honda of Albany:
The only thing that saved the sale, (of a car that took 7 weeks to deliver from the time we ordered it), was the finance guy. He was great, the sales dept was mediocre at best. We had to get up to leave before they took our cancellation threat seriously. They wouldn't take a bank check as payment and they tried to get us hooked at high interest rate. In the end the fiance guy found us financing better than our personal bank. We bought another Honda shortly after the Lia purchase and we ended up using an out of state dealer, Mike Pruitt Honda in OH. FANTASTIC DEALER EXPERIENCE! I'll be a Pruitt customer for life.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Honda of Albany:
their advertisement inthe newspaper indicated to "make us an offer" on a specific car. but NEVER once did they allow us that opportunity. instead, he told us that they had a set price and that was it.<br><br>our previous purchase from this company was 3 years ago and we've had to take it back to be serviced about 8 times since. 4 of the 8 were for the same problem.

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