Lia Toyota's current management has proven that they are nothing short of crooks. The deal I was sold when I bought my 2011 Tundra Platinum was 5 free services over the next 25,000 miles that I put on my truck. That was 11 months ago. Today, Michael in the service department explained to me that he did what he could, but the new sales manager Andy Rainone refused to honor the last 2 free services that I PAID FOR with the purchase of my Tundra. This is inexcusable, and completely changes the face of Lia Toyota since Greg was the sales manager. This is an edit to my original post which can be seen below. In my original review, I explained how outstanding it was to deal with Lia Toyota, but since my original review I was forced to edit this review, and give a POOR rating. Adam Santiago, William Morse, and Greg, the sales manager have all left Lia, and I feel that the integrity of the business has suffered since then.
--SEE ORIGINAL REVIEW BELOW--
Couldn't have asked for more from these guys. Everybody, from start to finish was not only good, but was actually impressive, and they still are today. I literally just left there an hour ago, for routine service. A few months ago Adam Santiago worked a great deal on a Tundra that I didn't even realize was available, and made everything extremely easy, with no pressure to buy, just a deal that NOBODY could pass up. Now, I usually can't stand talking to finance guys, but Jack Izzo was awesome. Easy to understand, up front, and 100% honest. And William Morse is the guy to see about service, no hassle, and doesn't have you standing around, and gets you what you need. Do yourself a favor and stop in to see these guys.
Andy Rainone, Michael (Service)
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