Be very careful if getting service work done at this place. Typical switch and bait situation. I called ahead asking for the 40k service which is primarily tire rotation, oil and filter change. I had a family member take the vehicle in and they dropped in the extra services that were not requested. Of course, they blamed the person making the appointment as well as their own systems first that the clarity wasn't there of what I had wanted. My family member confirmed in person that all that was needed to be done was the 40k service.
So, what's the bait and switch? Well, their own website lists 40k service quite plainly to match up with the Toyota manufacturer's recommendation. THEIR in-person brochure lists a bunch of extras which they claim is the recommended. Since I had turned down their extras at the previous service, they decided to re-add these services at this service. Here's the kicker...they added these recommendations BEFORE they had even checked that the car required them. How could Lia's mechanics even know that the additional services were needed if they hadn't checked the vehicle if it required it? Not surprisingly, they only performed the previous service that I did not request (essentially, the one that costs more) and disregarded the cheapo service work of a cabin air filter change. So of course, they proceeded with their brochure recommendation. I now get why people refer to these people as stealerships.
Their general manager (Donato Benevento) was of no help who simply accepted that their technician was right and that he would side with his team member vs. believing a customer. There was absolutely ZERO attempt to make anything right.
If you're reading this Mr. Benevento, while you may have attempted to act professional, you failed miserably in this department. Simply saying that there's no point in continuing the conversation since it's not going anywhere doesn't mean that you're in the "right". Your bait and switch program may be what's "standard" at your place but you've lost any future business from me as well as others that may be discouraged of working with your facility. Ironically, YOUR facility was actually not even the closest facility for me but I thought I could trust your location since I've had work performed there in the past. What a big mistake that turned out to be. There's more to the screw ups at Lia Toyota that I won't go into further since the theme/outcome is the same.
For prospective customers reading this, you've been warned.
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