Lia Toyota of Colonie

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
This was my first time purchasing a new car so the whole situation was already stressful. After finding the car I wanted, it seemed that everything was going well. Almost 2 weeks after I have picked up the car and I have had all sorts of headaches that should've been handled by the dealership. No antennae was placed on the car, it left the lot with dents that apparently can only be fixed on Wednesdays WITHOUT an apppoinment, insurance dates were messed up and have to re-sign paperwork (45 minute drive for this), and information that was previously faxed over wasn't viewed until 2 days after (only to find out that new information needed to be faxed). I found this place to be extremly unprofessional and unorganized, and frankly would like to stay away from the service department in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
Had an absolute horrible experience here. The manager was argumentitive and very condescending. While in discussion with salesperson, Toby came over and talked down to my wife and myself. He inferred we didn't know what we were talking about and told us to try and match his deal somewhere else. While he was doing this, another manager, Joe I think, well anyway he was pretty fat and just sat there eating his lunch while laughing. We took this "dynamic duo" of managers up on their challenge to shop the deal and not only did we match it, we beat it by 350 dollars. Whatever Lia family member owns this horribly run dealership....great job on your choice of managers to run the place. What a great building, too bad its run by a couple of idiots. We will never return there for anything ever!!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
Granted they give you a good price at LIA but that is the only thing they have to offer. After signing a “purchase agreement” with them and giving them a $200.00 deposit I quickly canceled. My sales person did not return one of my phone calls and for that matter, no one there returned my calls. I only received a call from the LIA sales manager when, I left my salesperson a voice mail stating it was my legal right to cancel the contract and receive my deposit back. I will never set foot in a LIA showroom again. The few dollars a month that you are going to save is not worth the hassle trust me. It was like pulling death trying to get that same sales manager to credit the $200.00 back. My advice STEAR CLEAR of this place.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
Be very careful in the service end of this place. Looks can be deceiving. The showroom and waiting areas are immaculate, but there is a seedy aspect to what goes on behind the scenes. They are constantly hustling for bogus and unnecessary repairs and they overcharge on simple diagnostics. I've gone here several times because it's convenient, but I've always regretted it. I've bought my cars at another Toyota Dealer a few miles away, simply because I don't trust the service people at Lia and don't want to take any chances with their sales department.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Lia Toyota of Colonie:
Purchased a certified pre-owned Prius. It is currently in the shop and they have found this car was in a previous accident. CarFax did not pick up on it and per the certified pre-owned program, and exhaustive check of the body intregity is conducted. Currently working with Toyota HQ and Lia Toyota with the option of legal services being explored.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
We had a horrible experience last 10-16 night. We purchased a highlander the presure and pushing to pick it up was unreal. They didn't let us test drive it we had drived a highlander with all the bells and whistles and this car we purchased had been sitting in the showroom for 194 days. We finally asked that we test drove it and the car hesitated between 30 and 40 and the headlights had mostiure in both of them. I didnt want the car after that and the salesman turned beligerant and nasty and bascially called us a liar and we asked for our $2,000 deposit back and then to speak to the MGR at which point he stormed into the room and announced to everyone in the showroom that this guy is being an ASS and wants to talk to you at which point the MGR turned his back to us and watched his tv and never came out we left after 5 minutes. I wouldn't recommend this dealearship at all

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
Stopped and explored the 2009 Yaris and 2009 Corolla I couldn't believe the unprofessional attitude they looked at my trade gave montly figures for both cars they would not disclose my trade allowence and interest rate on the loan. I requested Paul provide this info he told me the manager was too busy. Obviously I walked away never to return and purchased my car elsewhere. I will never assoicate myself with any Lia Dealership in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
We are purchasing a car - looking at a Toyota Corolla. We were quoted a price by a salesman (Phil) - along with a trade in price. He never returned our calls after a day or so. We sent an e-mail to the dealership, and then dealt with Bill Boland. He PROMISED this would all be taken care of, and Phil would call us right back. He NEVER did. Bill wanted to make it right, and told us he would call us back with a new offer. He did call back, told us the original offer stood, but he could not guarantee the price offered on the trade in. I would RUN AWAY from this dealer as fast as possible. What a waste of my time-- I am SO glad I did not waste my money here - especially after reading some of the reviews. It sounds like the old bait and switch technique. If this is the way they treat people in a sale, I would hate to think what would happen if we ever needed service. We live over an hour away -- I would rather pay more for a car, and deal with honest people. I have such a bad feeling about this dealership -- BE CAREFUL.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lia Toyota of Colonie:
I have been looking for a vehicle that would be reliable for me and my family. I wanted to feel comfortable with the vehicle and the deal i would be getting. I had been shopping around and stopped at Lia Toyota, i found exactly what i wanted and Dan a sales man went out of his way to make me feel comfortable. He made sure i understood every detail about the car and the paperwork. I appreciate all of the help and great business. Very professional and met all my needs. Thank you for everything...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
I froze my ass off waiting outside looking for a tundra truck.
went inside and walked around for about 15 minutes and was greeted by noone.I Called from my minivan and waited another 10 minutes before some grungy looking older gentleman came to meet me with leftover food on his grungy old sweater(no tie) no how are you? handshake, or introduction of whatever his name was .. only a lasting impression that i would rather drive my old minivan into the earth before I EVER would buy any thing from this dealership AGAIN!!!!!!!

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