If you would like a pain-free, stress-free experience buying a car from hones, respectful dealers, please DO NOT go to Lia Toyota! Trying a purchase a car from them was the most stressful experience I had this year- even worse than being rear ended by a seventeen year old. I went to Lia Toyota expecting good service as I actually had purchased two cars from them in the past and thought I would be given VIP status of service. The opposite was true. I called for weeks explaining what I was looking for- a new or slightly used pick up truck in either of the following colors- green, rust, brown, tan or sand. I tried to be as flexible as possible. I called almost every day- from home, from work, from the airport just to be told that they had one in black and one in red. I finally called other dealerships to find out that several of them carried a new Tacoma in the color of sand, which was perfect for me. I let them know I was going elsewhere, which is when they promised they would have the truck in my desired color that week. After several weeks of getting nowhere, (I was now on a time crunch because my son was coming back from college and would need his car, which I had been driving). So, I believed their promise,signed the papers and got the money order from the bank on a Wednesday (after having been their meeting with them both Monday and Tuesday). I had driven my old Toyota that day to work so that I could trade it in on the promise from my mechanic that I would only drive it to work and to the dealership. (The motor had given out completely while I was on the highway and already had to be towed twice to my mechanic. It was on its very last leg). I was sitting calmly in the waiting room of Lia Toyota with all my paperwork and money in hand for an hour with the car dealer passing me by without acknowledging me several times before another dealer finally asked me, "Are you sure that you are getting your car today?". When I asked, it turns out that they "didn't quite have it yet" at which point I gave out a little yelp. I work with special needs children and I am a Mom. I know what a scream is. When I started expressing my frustration, the manger named Frank came out and started to yell at me. I explained that the dealer had lied to me. He said that all dealers lie (which is NOT true because I ended up having a wonderful, brilliant car buying experience with another dealership the following week). It was THEN that they called around to see who had a tacoma in Sand color. They could get one for me in 2 weeks from Syracuse with some miles already on it. No thanks. I have moved on. Please do the same.