We want to thank Lia Toyota in Colonie for 20 years of service to our family.
We have purchased two Corollas, one T100 truck and three Tacomas from Lia Toyota in the past 20 years. My personal experience is that they are an honest, hard working group who always puts their customer's needs first. Most recently, I purchased a used vehicle from them with damage we had not seen.
I had asked Allie, my favorite sales girl, to keep an eye out for a gently used Tacoma TRD within my very narrow price range and a specific trade in value on my used Tacoma 4 cylinder. Allie caught a truck as it just came into their showroom and it was mine by that evening, coincidentally, a Sunday.
None of us noticed the bed damage until the next day. I brought the truck in and it was seen by the sales manager Franke Grygiel. He and Allie promised to bring the issues to the attention of the general manager and come up with a fix.
I admittedly was upset to find the damage on my truck and the sales manager Frank kept his cool and behaved like a true gentleman. He was a real professional and I felt so much better after he and Allie saw the truck and told me they would help out. Allie was very kind with me also and her word is for real. If Allie says she'll take care of you believe me, she means business.
Allie got back to me and said they would fix my truck. She ensured that my rental vehicle was available while my truck was in the shop, so i didn't even have to wait. She texted me on a Saturday that my truck was ready to go. I was absolutely floored at the phenomenal job that the service department did, free of charge, on that truck. Lia Toyota went above and beyond the call of duty, and instead of just simply blowing me off (hey it's used after all), they made it like new.
I have always been pleased with the service manager Tom at Lia Toyota. He's been there for advice on the old and ailing Toyota trucks, and also made sure my warranty items were taken care of under the deadline. He has made extra effort to ensure that Toyota recall items were taken care of also. Tom has personally driven my vehicles on several occasions when I was unsure of a problem to be sure that everything was covered.
Tom texted me to ensure that I was happy (I was ecstatic!) with the work performed on my used Tacoma TRD.
If you EVER buy a new Toyota, or a used Toyota, or need service on your Toyota, I suggest you go to Lia Toyota in Colonie.
At this point all I can say is, this dealership is run by excellent people and I wouldn't dream of going anywhere else for sales and service.
Thank you Lia Toyota!
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