Brought my car to Lia because my dealer was closed due to a fire. I had no problem scheduling service when I wanted, and they sent me reminder texts of my appointment. I was greeted promptly by Vanessa. She noted that my inspection was due next month and she suggested that I may want to do it now to save a trip later, which made great sense. She checked and found that there was a recall on my vehicle. It was in for the one year service, so they did the annual service, inspection, and the recall work. It was completed in about an hour. It is a very low mileage vehicle so she had someone adjust the service light icon so that it would not tell me I needed service when I reached the mileage threshold since the required service had already been done. The waiting area is very comfortable.
It was ToyotaCare service so I can't really comment on the prices charged.
I was very satisfied with the experience.