I was referred to Vince Nguyen by a friend at Lia Infiniti. His service was great; attentive, informative, knowledgeable, and friendly. I walked in not wanting to buy that day and he locked me into a great deal I couldn't say no to. We signed the prelimary papers and scheduled the pick up for Monday. Four days later when Monday came I received a call that the finance paperwork had not gone through yet and we pushed the pick up to Tuesday.
Tuesday everything began as planned. The lady at the greeting desk( whose name I didn't catch, but was exceptional) ran us through all the neccesary trade in and purchase paper work except for the official financing agreements in all of ten minutes. It subsequently took over two hours to get into the business manager's office from that step. We weren't waiting for anything or anybody except Nick Simeone. Two and a half hours later when he finally came out to greet us I expressed my dismay to him and his response was "Sorry, I had an eighty year old couple in here before you guys and they couldn't even sign anything."
As we got into discussion about the extended warranty I said with this price it makes the warranty only four dollars a month prior to doing the math based on my downpayment. He said " Vince did that for you for having to wait so long. For everybody else its normally about 18 dollars a month. " After doing the math in front of him factoring in my downpayment it came out to $20.50 per month for the extended warranty.
Once I became aware that I was directly lied to and made a fool of I was very upset. Still expressing my frustration with the situation I said I don't want the warranty I just wanna sign the papers and get out of here, but I want Vince to bring in the paperwork for the free oil changes we'd agreed upon for the excessive wait which Nick became angry about and told me "Look we can stop this deal right now if you're not happy here we dont have to go through with this because clearly youre not gonna be satisfied."
All this was said in front of my mother who came with me to pick up my first brand new car with no cosigner based on my credit and negotiation skills. I was treated with disrespect, lied to and screamed at over a process that could have taken only a few minutes, but dragged on for hours. I was extremely happy with my experience with Vince and love the new Camry I purchased however I don't know that after this experience that I would ever go back to Lia Toyota because no customers should be treated like that. The bad apple spoils the bunch.
I Recommend This Dealer:
Vince Nguyen, Nick Simeone
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