Lia Toyota of Colonie

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
Stopped and explored the 2009 Yaris and 2009 Corolla I couldn't believe the unprofessional attitude they looked at my trade gave montly figures for both cars they would not disclose my trade allowence and interest rate on the loan. I requested Paul provide this info he told me the manager was too busy. Obviously I walked away never to return and purchased my car elsewhere. I will never assoicate myself with any Lia Dealership in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
We are purchasing a car - looking at a Toyota Corolla. We were quoted a price by a salesman (Phil) - along with a trade in price. He never returned our calls after a day or so. We sent an e-mail to the dealership, and then dealt with Bill Boland. He PROMISED this would all be taken care of, and Phil would call us right back. He NEVER did. Bill wanted to make it right, and told us he would call us back with a new offer. He did call back, told us the original offer stood, but he could not guarantee the price offered on the trade in. I would RUN AWAY from this dealer as fast as possible. What a waste of my time-- I am SO glad I did not waste my money here - especially after reading some of the reviews. It sounds like the old bait and switch technique. If this is the way they treat people in a sale, I would hate to think what would happen if we ever needed service. We live over an hour away -- I would rather pay more for a car, and deal with honest people. I have such a bad feeling about this dealership -- BE CAREFUL.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lia Toyota of Colonie:
I have been looking for a vehicle that would be reliable for me and my family. I wanted to feel comfortable with the vehicle and the deal i would be getting. I had been shopping around and stopped at Lia Toyota, i found exactly what i wanted and Dan a sales man went out of his way to make me feel comfortable. He made sure i understood every detail about the car and the paperwork. I appreciate all of the help and great business. Very professional and met all my needs. Thank you for everything...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
I have 2001 Sequoia and my AC problem started at the rear unit. I have limited model and it has 2 separate AC control unit with single compressor and single loop. My rear unit was blowing hot air and my front unit took a while to blow cold air. The dealer told me that I need to replace my rear AC unit. ($2500) I took the car back and decided to just live with front AC only. Few days later, the front unit stop working and I had AC light blinking this time. I took the car back to dealer and they told me the front AC unit (compressor, evaporate, condenser, AC lines) has to be replaced. $3700 I asked about rear unit, but they told me the metal debrie in the front unit was clogging Freon line and this may be why rear unit was not working. My problem seems exactly like the compressor problem described on some of the Sequoia forum. What can we do about this. Nothing.. I am looking at $3700 and I may need to replace rear unit also. I need to spend $3700 + $2500 to get my AC fixed. I went to pick up my car and they told me that I have to pay $89 for diagonose fee. If engine stops and tell the customer that engine need to be replaced. Do I need to pay for the diagonose fee? This is joke. This will be my last Toyota and last trip to this dealer. I am assumming all the dealer is same...

Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks.

Stay away if you can...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
I recently pursued buying a new car at Lia Toyota. I found this dealership to be unprofessional and so I would not recommend it to anyone. The Sales Manager and GM went back on their word after they had agreed on a deal and paperwork was signed. They made a mistake on their calculations and would not honor the original agreement. I spoke to the Customer Relations rep., Kathy Brammer, and she took my complaint and promised that she would give it to the GM and that he would call me. I never heard from anyone.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
I bought a car with my mother, who was also buying a car, in August of '06. Since getting the car, I discovered a few things wrong with it, like the rear defrost not doing much of anything. I've now returned it about 5 times for the same problems, and am just now getting the stuff actually fixed. Also I discovered that the title, which is supposed to be in my name is in fact in my mothers. They discovered that the problem came because the finance manager screwed up, but they are leaving the cost of fixing their mistake to me. I will NEVER buy a car from them again! And I suggest that all potential buyers find another dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
Dave was quick to respond to my interest expressed online, however I cannot say the same for the rest of the dealership. My voicemails went unreturned, when I would call I was always put on hold for a long time and was told once "we're busy unloading 28 cars." This is really annoying especially considering I had already placed a $500 security deposit on a car that nobody was ever able to talk to me about. The same car that I was told would be in to the dealer in a week MAYBE two...turns out that really means 4 weeks. If you enjoy being lied to and ignored I suggest this dealer, otherwise I would take your business elsewhere.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lia Toyota of Colonie:
This was a great experience. When I left an internet inquiry, Dave called me within 15 minutes on a Saturday! He was very firendly and helpful. I had to drive two and a half hours to get to the dealership and so had to trust Dave's responses. It was well worth the drive. Marty was very friendly and had to deal with two of us at the same time on a Sunday (yes, they're open on Sundays!). We both got the car we needed and he gave us very fair deals on prices and trade-in. I wouold highly recommend this dealership, and make sure to work with Marty.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Toyota of Colonie:
Lia Toyota offered me must less for my trade in and higher price on the new Toyota Highlander I was shopping for. It was a long, drawn out negotiation with the salesman leaving for long periods to talk to sales manager. They acted like they were doing me a huge favor for accepting a trade in. Went to Northway Toyota and the beat Lia Toyota by $2500, better on the trade in price, better on the new Highlander price. Friendly service dept too. Go to Northway Toyota for a price too.

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